If I create a Service request from the support portal (as a staff), and select Raise this request on behalf of - and put the customer contact here, that actual customer will not be able to see the ticket the staff created.
If he tries to access the ticket ID, he does not have access, and the ticket is not visible on the customer support portal, although the ticket is assigned to the customer Organizations as well.
Can you please suggest where else should I be looking at or what am I missing?
Thank you!
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