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Remove or customize "What do you need help with?" text from portal



There is this text above the search bar on both costumer portal and help center which we can't find where to customize, remove or format it. Our content is entirely in portuguese language, so we would like to at least translate it. See below:

Screen Shot 2020-05-26 at 00.30.07.png

Another problem is how it looks on the help center, above a dark background:

Screen Shot 2020-05-26 at 00.30.29.png


Ideally, we would like to remove it, as it does not add any useful information at all. The text inside the search box is already asking a similar question. 


Thanks a lot!

2 answers



Thanks a lot, but this is not the text I was talking about. Here are my project settings:

Screen Shot 2020-05-26 at 11.27.58.png


Here is the resulting portal header and persisting problem:

Screen Shot 2020-05-26 at 11.29.40.png

Any clues?

I am also urgently looking for a solution here!



I'm facing a similar issue


0 votes

Olà Carlos,

Did you check in Project Setting for the Service Desk project? E.g, in my case I can configure the message in 'Portal setting'-> Introduction text (optional). You can also set or change a logo.

Screen Shot 2020-05-25 at 10.47.59 PM.png

Sorry, I am an Atlassian community noob, so I answered to your post with another answer to my original post. Please, see the reply below and let me know if you have any clues. Thanks

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