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How to notfiy user of agent ticket has been assigned to

Andrew Ellington
Andrew Ellington May 26, 2020

Hi,

I have a number of agents on my service desk. Is it possible that the user can automatically be notified of the agent who has been assigned their ticket?

I assign tickets to agents but the user is not notified who is working on there case.

Thanks

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Alex Koxaras _Relational_
Alex Koxaras _Relational_
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Apr 05, 2023

Hi @Andrew Ellington 

You could create an automation rule using Automation for Jira, to add a comment to the request when this is assigned (using smart values ofcourse). You can create a rule as:

  • Trigger: Issue Assigned
  • Action: Add Public Comment: This request has been assigned to {{issue.assignee.displayName}}
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