You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
I have a number of agents on my service desk. Is it possible that the user can automatically be notified of the agent who has been assigned their ticket?
I assign tickets to agents but the user is not notified who is working on there case.
You could create an automation rule using Automation for Jira, to add a comment to the request when this is assigned (using smart values ofcourse). You can create a rule as:
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.