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How can I configure the "SHARE WITH" field that is natively displayed in a request, so that by defau

Alexander Boluarte Reátegui
Alexander Boluarte Reátegui May 26, 2020

How can I configure the "SHARE WITH" field that is natively displayed in a request, so that by default it indicates the NOBODY option?

 

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Patricia Francezi
Patricia Francezi
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May 27, 2020

Hi @Alexander Boluarte Reátegui 

Currently is not possible to configure this field to set any default. 

There is a suggestion to implement it 

https://jira.atlassian.com/browse/JSDCLOUD-4382

 

If you dont want the customers to share the ticket with its own organization (that is the first option that is showed in this field) , the workaround is change permission scheme or create a security level. 

Workaround is also described in the same issue. 

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Alexander Boluarte Reátegui
Alexander Boluarte Reátegui May 27, 2020

Thanks for your contribution Patricia, I will try the option of adding the informant to a new generic organization

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