Community resources
Community resources
Jira Service Management
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Hello When I say I forgot the jira user password named x@x.com.tr, the password is not reset.
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Hi all, Does anyone know a smart value that will return the rank number of a subtask. for example, I can get the rank number from a smart value specifically. as in {{issue.parent.subtasks.get(0...
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I want to do some fields as mandatory in my Project, Based on some custom field values . 1)Like in Project A , Custom field is "Issue Source" . I want if Issue Source is "Third party" then Custom fi...
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Hello all, I am currently testing Insight for our own licence management. I would like to have the referenced Insight objects displayed more clearly in the service management issue. Unfortunately,...
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Good morning, I have created a Service Project, in in the multiple portal groups. In those Project Groups there a a couple of items. Does one of you know if you (the requester) can choose mul...
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Hi Community, We use JSM with a lot of service desks and users (both agents and customers). My question is divided into two parts: 1. If an employee who has a "customer" access gets promoted and ne...
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Hi i want to get objects ID via rest api and see all this value. in objects i have a fields (mail,apeso,key) and i want to see this fields also
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When I try to raise a ticket via Assist in Teams, I get the following error: Assist (Create ticket with Assist) Unable to raise request You've tried to raise a request, but your tea...
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I've set up a workflow and automations the way so that the customer will receive an email the moment Request will be approved by the manager and move to the Customer Approval status. I've set ...
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I have a project with different connection requests, to all of them I've been able to add same field to Context fields part, but in one of the Connection requests I am not able to do so. This field o...
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Dear All, need help , how to download documentation Jira Service Management(Actually PDF) because documentation any on cloud or website , i need documentation knowledge in PDF
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When creating a request on the portal, after a summary field there is a Share with mandatory field. It gives me an option to mark 1. Share with no one or 2. (set by default somehow) Share with the ot...
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Hello When any user submits a request I need the approval from their head of the department not the manager And some users their manager is the head of the department Is there a way to accomplish ...
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I use the Microsoft O365 link and when I type my credentials for the email account I want to have create tickets, I get this error Error Code: 530035 Request Id: ad30dc03-5785-4ee8-bfff-80f...
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Jira automation to know when a team member is out of office so that it can assign the back-up service owner to a Jira ticket in those instances: Services: ...
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We are using Jira Asset to store information of our products. Each product has a product owener (jira user). We want to give the product owners the ability to edit their Products in the Asset DB. In ...
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Hello community That's my first time i use refined and i want to change the design of login page of the help center I am using JIRA Service Desk - 4.13
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Wave We are doing the implementation of Jira with the Identity Provider (Azure) but we remove the domain from our organization and we are no longer able to insert it, the image error appears Other do...
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O novo departamento tem um formulário chamado Risco Operacional, que utilizei um template. Porém, não consigo adicionar nesse formulário a captura automática do solicitante, para que seja preciso pre...
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No pedido de solicitação no portal o cliente não consegue compartilhar o chamado com demais pessoas, como observadores. O meu aparece porque sou administradora. Preciso que os clientes também consiga...
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I'm trying to add a picture to a custom field or screen so that way, whenever any ticket is on the screen with the custom field with the picture, the picture will show up as a reference.
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Hey yall, I am trying to research a better way to track our Time Spent field in JSM. Currently, for our help desk team, we made Time Spent field required on ticket close. We are working on the qua...
- Question
- cloud
- jira-service-management
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We are looking to have two separate Help Center urls, one for (external) client support and one for (internal) employee support. This is mainly to allow us to customize the Help Center s...
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Would you please tell me how to implement a batch change of the EOL of asset objects? Is it possible to do the following with Jira Service Management's asset management? 1. Keep a set of software n...
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When I try and set the Story Points I get the following error: "We couldn't set the story point value Field 'customfield_10300' cannot be set. It is not on the appropriate screen, or unkn...
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| Wednesday | ||
| September 9, 2025 11:40 AM PDT |