Community resources
Community resources
Community resources
Jira Service Management
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Hello, I have a user who is not receiving email notifications for tickets/issues they are Watchers on. I have checked both Personal notification settings, notification scheme as well as Notifi...
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Using the service management free plan and disabled email notifications years ago but just started getting this popup. What notifications are being sent and now I'm worried the system is sendin...
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This article explains how to use an automation rule to create a new issue in the following scenario: Customers are responding to a closed ticket via email i.e., the user is using the same email t...
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We are rolling out two new projects - a JSM project to allow our customers to submit tickets and a Discovery project where customers can vote on features. How can I set up permissions to let th...
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I am trying to automate a people picker custom field that if used on the request form, allows a user to type in name or ID and resolves to the person. We need to correct the field since we see 35% o...
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One of our agent team members don't see the "Raise request on behalf of" field. I've checked the permissions and everything seems to be okay. The agent is assigned the Service Desk Team role. ...
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Update 5/24/23! Thank you to everyone who registered and joined our customer webinar last week! It was great to hear from the team at Workato on how they use automation, Assets, and analytics to deli...
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Why I don't see Salesforce Service Cloud options under Integration ?
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I'am adding fields on a request type for the portal, but the fiels are not visible on the portal. The request type contains at this moment 18 fields and it's seems there is a a difference between te...
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I have made a dashboard and want to change the rights sso that every one of my team can use the dashboard, but if I can't change the viewer rights and as I change the editor rights I get an error mes...
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I use Jira Service Management. Is this feature available now, can I implement it? Please check:
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I have configured SLAS using Time to SLA plugin/App. Below is the issue Iam facing. 1) When i went to Project settings>> Time to SLA Here i don't see the configured SLAS. Kindly assist...
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Iam using Time to SLA app/ plugin and i have configured SLAS and notifiers to send email notifications. Below are two issues iam facing. 1) Email notifications are not sent once SLA is breached. 2)...
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Is Chat a paid plugin or integrated now with JSM?
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How to export report with list of all alerts received in Opsgenie..
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...d.project.admin,-jira.global,-com.atlassian.jira.projects.sidebar.init/batch.js?agile_global_admin_condition=true&jag=true&jaguser=true&locale=en-US:310_respectCalChanged https://j...
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There are so many small things wrong with JSM Cloud that were reported like 5 years ago, still with zero activity. Do current customers of Jira Service Management Cloud have any options in terms of ...
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Hello Collogues We want our employees to use Jira SM to rise a requests can we add fields more than the email , and name like ( Employee ID , Employee Department , Employee phone number ...
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Hello, If I change some mapped field configs within a field scheme and I don’t like them, I can just switch them back correct? Theres never any data loss when switching field configs,...
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Based on all of my research I need something like Zapier or IFTTT kind of setup, but I'm looking for something more like a marketplace plugin that I can use to do the integration instead. Does anyone...
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hi everyone our dashboard is all of a sudden (Sunday morning here in Sydney Australia) giving us this message: "App is not responding. Wait or cancel?" Does anyone know what may be causing ...
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I am trying to create a second calendar in a Jira project, for a second Request form that we have there. I am able to create a name of a new calendar, choose groups for permissions sharing but a part...
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Hi Team, We have different teams that needs to access Opsgenie and each team has a different head count. So for a minimum of 100 enterprise account logins. Can we access them by purchasing 10 licens...
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- opsgenie
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Hello! I have a question about importing tasks from another ticket system, namely (helpdeskeddy) Through their API, I uploaded tasks in JSON format. But when I load this json file, I get an error: ...
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Hi all. I'm new to jira service desk and I need to hide issue not related to users while it step forward in workflow. I've found security level to limit access to issue but I want it to be dynamic. ...
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