Community resources
Community resources
Community resources
Jira Service Management
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Hi All, I am using automation for an onboarding process, and one of my custom fields is employee start date. in the automation I call on the field using {{issue.employee start date}}, and when the e...
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customer still has access to past requests. We are "retiring" an existing portal. If i remove the service desk customer from the Browse permissions, the portal is not visible to the customer, ...
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Hi, Can some will help is there any limitations for Jira Automation email notifications. Please help me out on the same. Thanks
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I would like to copy a structure and form of existent Request type and copy project workflow to a New project to modify it just a bit after to work for another partner. The project I want to clone it...
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Hi, I am able to create incident using API value through postman but I'm unable to pass asset/CI value through postman. Is there any way to pass Asset/Ci value Jira at the time of incident cr...
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Hello, I got a problem using AQL, while searching for anyAttributes="xyz". If the AQL contains an expression like &, i get an error that the syntax isn't correct, like "x & y" Do...
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How to give access to customers so that he/she can access all the change requests under that project. Currently when the access is provided they are able to access the requests only raised by them.
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When a new alert is created and I want another team's help, how can I trigger it with slack? so the current on-call of this team will also get a notification from Opsgenie to join and help this inci...
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I want to see the exact dates, in the history section of a Jira ticket. However, for some changes it shows me "last month ago" and for some it shows me "4 days ago" and these changes are done on the ...
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Can we restrict the access for some fields for customers in jira support portal which is same for internal user also? I have created one support portal for internal and external users so when portal...
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How to create automation to validate an attribute of an Asset and send an email. I found Lookup Objects concepts in internet it is related to cloud only I guess... what about the data center versions...
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Hi, even if Hebrew is not supported, is it possible to get service requests written in Hebrew, received by email? Thanks
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Hello Atlassian community I am trying to make the request type "Intern opgave" the default request type for the issue type "Task". As seen in the attached images, i've created the new reques...
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Hi Team, I am trying to create test alert in Opsgenie. I've filled all the required fields. When I click on create. It gives me an disable icon and nothing pops up later. Is it because of the subscr...
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- opsgenie
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Hello Atlassian community. we do not wish for everyone from the same @domain to be grouped into the same organization in jira. At the moment we remove a customer from an organization gr...
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We have SLA metrics we need to track for both Acknowledgement and Closing of OpsGenie alerts. We are good at acknowledging the issue, but are lacking in closing in a timely manner. We hav...
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Hi All, I am trying to understand what can trigger a screen like this. I know that both task creation and status transition can trigger this. Is there another way? Fo...
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Hello, I have a user who is not receiving email notifications for tickets/issues they are Watchers on. I have checked both Personal notification settings, notification scheme as well as Notifi...
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Using the service management free plan and disabled email notifications years ago but just started getting this popup. What notifications are being sent and now I'm worried the system is sendin...
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This article explains how to use an automation rule to create a new issue in the following scenario: Customers are responding to a closed ticket via email i.e., the user is using the same email t...
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We are rolling out two new projects - a JSM project to allow our customers to submit tickets and a Discovery project where customers can vote on features. How can I set up permissions to let th...
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I am trying to automate a people picker custom field that if used on the request form, allows a user to type in name or ID and resolves to the person. We need to correct the field since we see 35% o...
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One of our agent team members don't see the "Raise request on behalf of" field. I've checked the permissions and everything seems to be okay. The agent is assigned the Service Desk Team role. ...
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Update 5/24/23! Thank you to everyone who registered and joined our customer webinar last week! It was great to hear from the team at Workato on how they use automation, Assets, and analytics to deli...
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Why I don't see Salesforce Service Cloud options under Integration ?
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