Community resources
Community resources
Jira Service Management
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With the objective to detail our activities in implementation an enterprise-wide CMDB, we probably will forget typical activities common when applied in complext datacenter/network environment. An e...
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Hello everyone, We’re excited to share that our team is working on a new feature that allows project admins to link Sharepoint or Google Drive knowledge resources with Jira Service Manage...
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Dear all, I have a problem with my JSM and JIRA communication. my JSM and my JIRA are connected together and I can link JSM tickets with Jira tickets. But I can't create a ticket in my JIRA based ...
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How can I prevent extra alerts from being created? My team has a Datadog <> OPs Genie Integration that does the following. How can I make it such that we skip step #3 and prevent a creation of...
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Hello, I need help with the following, and maybe I'm going at this the wrong way? (In that case, please help me see my error of ways). I'm working in Insight in Jira Datacenter. I have tw...
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Hello, I would like to create conditional Custom Fields. For example, if the user picks "Jira" drop down from the Custom Field called "Application" , a conditional custom field called "which p...
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I'm experiencing an issue where a user is unable to create an issue in a Team Managed Service Project. The user has create issue permission, but the error appearing says that the user must have "assi...
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I got the request recently to put together a dashboard for our leadership team but I'm having quite a bit of trouble executing on this request. Any insight is welcomed! Here is the req...
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UPDATE (6/29/2023): Starting off with a big, big thank you to all the community members who joined the live AMA session today about customer service management. Gabriel, Cathi and&nb...
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Hi All, A customer has raised a query regarding the email address that they receive notifications from for Jira. I haven't seen anything from Atlassian about a recent change, can anyone here advise p...
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Current Active Kanban board with swimlane set to EPIC and two filters Working well is the #1 group by Epic level (since Swimlane is on Epic). Not working Assignee's #2 group (because the Swimlane s...
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Good day Atlassian Community, In November of last year, we announced that the new AWS Service Management Connector app was officially available for Jira Service Management Cloud and Data C...
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I want to be able to report on the number of times a knowledge article is associated with resolving a support ticket/request, how many new Articles are created from a Support Ticket, and how many Sup...
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Hi - In the customer notifications of a company managed project. Is it possible to send different auto reply emails to my customers, based on their domain? (customers from 'gmail.com'...
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I've added additional option to the field of the request - IT categorization. If the rest of the fields anyone can choose by looking at the whole list, this option I would like to be seen only to two...
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Hello, I have created a customfield and added it to 2 request types but it is visible in only one. In the one where it is not visible, it's showing the bellow (screenshot) error message. Any idea ho...
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Hi community, I'm trying to create an automation when the status of a Jira Service Desk bug is transitioned to "ESCALATED". When this happens, I want to automatically generate a bug in my de...
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First an example of what I have in my Assets in Jira: Let's say I have an Object Schema called 'Internal CMDB' where I store some CI's which I would like to use in tickets. In this 'Internal CMDB...
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Is there any possible way of adding bulk versions into the project without using Script Console and Automation
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We are using Service Desk - and incidents for trouble tickets. When customers create an issue/incident - we process as normal to resolve/close. Looking to understand how long an incident will remain ...
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Hi all, is it possible to send out a message in Slack Chat when a team member changed the Team Alert Policy ? i looked through the available docs but i could not find anything, the activity...
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- opsgenie
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Good morning, A product owner wants to limit the ability of user to transition an issue from To Do status to In Development if a custom field is not valued with "YES". I've researched workflow...
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Dear community members, I would like to kindly ask for advice regarding assets&configuration former mindville/Riada Insight. We are quite big company with thousands of IT assets...
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Hi, In one of the keynotes at Team 23 they showed briefly there's going to be an ability to more easily customize the look of the Help Center. Is there any rough timeline or roadmap item yet for th...
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Hi! We are about to start using Jira SM. And we will use the Knowledge base. I understand that the user writing the Articles in KB are paying for Confluence. But - how is it for our customers, the...
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