Community resources
Community resources
Community resources
Jira Service Management
-
We would like to use OKTA for customer login process for our JSM help desk portal access. Is this possible to do with domain restriction only, or is Atlassian access required for all customer account...
-
Hello , I hope you are well. We have encountered a problem in Jira ticketing system. User does not receive notifications in any way, which someone has been mentioned, commented, a...
-
Especially for SD and SLM practices, and how to compete against other certified tools like Aranda that has at least 12 when companies give so much weight to that certification?
-
When it is said that an ITSM tool must consider COBIT 5, what is the best way to explain it?
-
Hello, to fully utilise the atlassian service desk, I need customer to be able to view their request without having to register. We can register them ourselves, same as we do with our web application...
-
Hello! We have a problem or misunderstanding how it works. The reference depth in the Object graph doesn't seem to work at all. Whatever I choose the graph does not change. Could you please he...
-
Hello, There is an archive of JSM versions for Jira Server here. Usually a product archive contains versions for both Server and Data Center, but not in this case. Did anyone see the separate ...
-
Hi folks, We are using the Standalone Jira Service Desk 8.1.0, We have our queues set up already that sort incoming tickets by location. I'd like to create a separate queue in which I can move our o...
-
When exporting times in a CSV file they are shown on in helpdesk as 24 hour but the export outputs the time in 12 hour format but does not differentiate between AM and PM. For example, a field showin...
-
Forgive the general question, but we are moving to Jira for integrated DevOps. We are implementing both Jira Software (JSW) and Jira Service Management (JSM). How do ticket submissions f...
-
I am trying to add a column to a report that shows last comment posted in story, does anyone know what it falls under as a column
-
Hi all, I am wondering if its possible to create a similar intake Form that Atlassian Support has on their website. They simply have 1 dropdown with many categories to choose from and the expand fr...
-
I can only delete 50 issues at once and manually
-
Hello, We are looking into the possibility of using Jira Service Management in the Data Center version. We have a question about UX design: - Are there any possibilties to use stylesheets (.css) t...
-
Hello, We are looking into the possibility of using Jira Service Management in the Data Center version. We have a question about the agent view: - What are the possibilities to create & design...
-
Hello, We are looking into the possibility of using Jira Service Management in the Data Center version. We have a question about change history: - Is there a way to have the name of the user who m...
-
Hello, We are currently looking into the possibility of using Jira Service Management in the Data Center version. We have a question about the activity stream: - Can the activity stream be disable...
-
Hello, We are currently looking into the possibility of using Jira Service Management in the Data Center version. We have a question about multi-tenancy: Is it possible in JSM (Data Center) that m...
-
Good morning, I have the following use case: I need to create a new request via API. This particular request has two required fields "description" and "summary" but there is also a form (i...
-
Hello community, Do I get it right that linking related incidents to a Major Incident is only possible on Server/DC? On tis site, for Server/Cloud, it is possible: Working with major incidents...
-
I want to generate a report that displays the ticket A department is creating but when I filter it by "Department" it shows no data. now as admin, I want to create a department and manually assign ea...
-
Is there a way to restrict the visibility of Insight attributes in the JSM/SD portal when using the object picker. For reference the object picket is the dialog that appears and allows an advanced s...
-
Is it possible to capture the old and new values for Status and Assigned to Group through Automation
Hi, Is it possible to capture the old and new values for Status and Assigned to Group through Automation configuration just like standard email below? Please help me out on the same Th...
-
Can some will help me out which is it possible to implement Jira Automation email notification as SS
Hi, Can some will help me out which is it possible to implement Jira Automation email notification as mentioned in below SS. In above SS Incident Category=earlier it is L1 now it is L2 Assigne...
-
Hello, I'm thinking about it Through JSM, I can use the user help page I want to provide As soon as the user clicks the portal, I want to make the request type I specified appear immediately. I...
Atlassian Community Events
| User | Count |
|---|---|
| 34 | |
| 17 | |
| 8 | |
| 8 | |
| 8 | |
| 7 |
| Subject | Author | Posted |
|---|---|---|
| 3 hours ago | ||
| 3 hours ago | ||
| 6 hours ago | ||
| 11 hours ago | ||
| 12 hours ago |