Community resources
Community resources
Community resources
Jira Service Management
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Dear all, I'm trying to setup Service Desk 2.0 for Evaluation and I would like to add "Company/ Group" as pre-filled values upon Customer Signup, so I can easily divide tasks based on the reporter -...
- Question
- jira-service-desk
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Hi, by now the Service Desk 2.0 Portals (Help Center) page (Entry page for an overview of available service desks) is neither translated nor editable. Is there a way to modify this page? Is there a ...
- Question
- jira-service-desk
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To add internal customers to JIRA Service Desk 2, is there anyway to do this on mass through LDAP or other authentication method that uses their existing organisational accounts as I don't want to ha...
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Within service desk, creating an SLA for time to assignment has a couple bugs and I am trying to figure out a work around. If you create an SLA for tracking the time to assignment, the only us...
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Service Desk 2.0 is potentially a savings for me, but there are still some 'workaround' whereby I have to send Customers to JIRA view to allow them to perform a number of operations. Given that with ...
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Hello, I wonder could you tell me the cost of upgrading to 2.0? I've just recently purchased a 100 user license but would much prefer to use the new pricing model for service desk. We host JIRA...
- Question
- jira-service-desk
- licence
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Hello, We are using JIRA and thinking about the addon JIRA Service Desk 2.0. I have a question about creating a call through e-mail. More than 70% of are calls are coming through e-mail. When a c...
464 views 2 0 Deleted user September 14, 2014- Question
- jira-service-desk
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Our Service Desk customers are all internal. I want to be able to use JIRA with LDAP authentication, copy users on first login, to autheticate and create the users as Service Desk Customers wit...
- Question
- jira-service-desk
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How can I migrate freshdesk tickets to JIRA service desk? I can export Freshdesk tickets to json files. Is there any way to import the json files from Freshdesk? Thanks, Riccardo
- Question
- administration
- jira-service-desk
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I added a new custom field to JIRA - I set it as a multi-select check box field sd-2.png and provide several options sd-1.png I then add it to a Service desk request type. When the Service ...
- Question
- jira-service-desk
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We are considering the JIRA service desk product. We have a staff of 6 on-call/support people, but there are usually two people on-call, who "work the queue". We rotate weekly. Do we need a 4-5...
- Question
- jira-service-desk
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Hi, we have an SLA which requires our support team to provide a follow-up comment to the reporter e.g. every 4 hours. So, every time the support person creates a comment for the reporter, another 4 h...
- Question
- jira-service-desk
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JIRA (OnDemand) Service Desk 2.0 has setting to allow customers to contact service desk via email. Customers can create a request by sending an email, and respond to comments from agents via email as...
- Question
- jira-service-desk
- ms-exchange
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Is it possible to have an aggregated view where an agent can see all tickets assigned to them from different Service Desks? Being a school, and now the SD2.0 pricing is better representing our use c...
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I have a work flow that has three levels of escalation, Tier 1, Tier 2 and Tier 3. I need an SLA that shows the time each Tier has the issue. Example for Tier one - there time would start when...
- Question
- jira-service-desk
- sla
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We've setup our service desk portal but I have 1 request that is not currently fulfilled through an Atlassian product. I'd like to put the link on our service desk portal though. Is this possible?&nb...
- Question
- customer-portal
- jira-service-desk
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My name is Carolina Maltese, and I work for a company in Montevideo Uruguay (South America). We are really interested in Jira Service Desk, but our clients are Spanish speakers. As a matter of fact, ...
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Hi! I'm configuring my Service desk, I have created a new request type with different field in there. It works fine, however, I have noticed that if my field help is too long, on customer interface,...
- Question
- css
- field
- jira-service-desk
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Hi I am inquiring if there is a way to trigger a workflow change from the JIRA Service Desk when the Goal time of an SLA is reached. Basically a way to escalate an issue ...
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I currently have about 50 "customers" that I support via email on a personal project (volunteer work for church). I'm thinking about getting JIRA Service Desk but I wanted to know if each of my "cus...
- Question
- customer
- jira-service-desk
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...mployees' or 'team members' NOT the general public who are your paying customers. Am I right? If this will replace helpscout I'm in. If not then I don't think it makes sense at $25 per user f...
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I keep getting the message: "You cannot add new agents because JIRA Service Desk cannot add users to the service-desk-agents group." Steps I have taken: upgrade JIRA to 6.3.5 upg...
- Question
- jira
- jira-administration
- jira-service-desk
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I've been investigating about this new pricing options on Service Desk 2.0 and for the server version mentions something about "perpetual license" but support and updates for a year. Does anybody kn...
- Question
- jira-service-desk
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Hi, we are considering acquiring Service Desk, now that you changed your licensing scheme However, we would need to have a separate customer portal for each of our 20 customers, so that they can l...
- Question
- jira-service-desk
- portal
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Exciting but scary and not entirely clear. I am currently a SD on Demand customer, and I see that Atlassian are aligning themselves on Zendesk for the pricing structure. I am still not clear at all...
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