Jira Service Management

Hi All, I thought I was trying to do something simple, but I've been working on this for 2 days so far, with no luck. I have my own site with a login page. I want my client to be able to log int...

• Question
• jira-service-desk

Hello, I installed the "It Service Desk Workflow" and I saw the button "Block" which set the Issue on "Blocked" status. I first search there: https://marketplace.atlassian.com/plugins/com.atlas...

• Question
• jira-service-desk

I have a few queues set up for my service desk tickets. I would like to send out an email to a mailing list when a bug enters a queue is that possible out of the box? If not is there an add on or som...

• Question
• jira-service-desk

We are using Service Desk to replace our current IT Help Desk. Two of the issues we are running into relate to customizing email templates. Issue #1 - 'Reply above this line' for comments We woul...

• Question
• jira-service-desk

I'm testing Jira Service Desk. I have a transition for reopening issues for my customer but in the user portal doesn't have any action or button for doing this action. Some ideas for solving thi...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi Team, When creating a new ticket from Customer portal preview page, its not displaying ticket number nor the form go back to blank to create another ticket. Another issue is that, when i click...

• Question
• jira-service-desk
• service

Hi, Just wondering if there is anyone around can help me how to set this up on the customer portal , thanks. Caesar

• Question
• jira-service-desk

Service Desk 1.2 When NEW user emails support@mydomain.com I want the service desk to: 1. Create an account and send the user new login info for the service desk. 2. Create a new issue assign...

• Question
• jira-service-desk
• permission
• service

I have a problem with Jira Service Desk configuration. When I create a new user with role (jira customer portal) this person have also permissions to JIRA, not only to the customer portal. What can I...

• Question
• jira-service-desk

I had created a new group "Clientes", into service desk modify in "People", who are the users to obtenin access to Customer portal, "Service Desk Customers" Add "Clientes", "Jira-users", "users". B...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I'm wanting to link a subdomain for our website to our service desk site. I'm using IIS7 to create the subdomain, and add an HTTP redirect rule. Atlasian hosts our site for us. I'm not sure what URL ...

• Question
• jira-service-desk

How do I configure JIRA to create tickets from email without enabling IMAP? Thanks, -Jim

• Question
• jira-service-desk

I cannot edit or create a queue with an advanced search, if I use basic search the query saves. I have included the steps I am using below. 1. Go to the service desk page for my project 2. Sele...

• Question
• jira-service-desk

Is it possible to allow customers to reopen closed issues, close open issues, etc. from within the portal? Can I insert these extra links under the "You can" section ...

• Question
• jira-service-desk

Im a total novice!! i think i have set up a project for a client company, and a service desk. Im trying to set up dummy clients to access the service desk. when i create a user in admin section then ...

• Question
• jira-service-desk

Hi , I have a custom field and i want to populate the field based on the property attached to the user. I will populate the custom field i created in service desk which is a hidden field. Is java s...

• Question
• jira-service-desk

Hi everyone, I was hoping to get some feedback on the association of SLA Metric to multiple projects. When a project is created in Jira Service Desk a set of default SLA Metrics are created along w...

• Question
• jira-service-desk

Atlassian have started using the Service Desk Customer Portal for their support enquiries(https://support.atlassian.com/customer/home) We're also using the customer portal, and would love to custom...

• Question
• customer-portal
• jira-service-desk

Hi all, i need add to issue screen hyperlink or button. url will depend on project. For all issues on the same project url will be same. Can be stored url as custom field on project ? Can you recom...

• Question
• jira-service-desk

I have the dynamic-forms plugin from com.intenso.jira.plugin yet this doesn't expose dynamic fields to the Service Desk custom Portals. I have noticed that there is a Service Pack for JIRA Service D...

• Question
• jira-service-desk

Hi, I'm trying to set up a JIRA service desk in our production env and have added the auto escalation Process but I'm having the issue that e-mail notification is send out for all the auto escalati...

• Question
• jira-service-desk

Hello, I just signed up for the hosted Jira Service Desk trial today (the one that integrates with our existing Confluence site). When I sign in to to Confluence I don't see any sort of link or refe...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, I'm trying to set up a JIRA service desk in our production env and have done the below. Created a single project Created single external group (A) & different internal groups (B, C,...

• Question
• jira-service-desk

Hi, I am trying to configure JIRA service desk. I want to expose the "user registration" request type / issue type to a non registered user (obviously!). How can I do that?

• Question
• jira-service-desk

How does one measure first contact resolution rates using either JIRA or Service Desk? I can't seem to find much if any useful information on that. Comment: I am a little surprised that no on...

• Question
• jira-service-desk