Can an agent view all their tickets in one view from all service desks they are assigned to?

[Andrew Exley]

Is it possible to have an aggregated view where an agent can see all tickets assigned to them from different Service Desks?

Being a school, and now the SD2.0 pricing is better representing our use case, I like the idea of setting up separate service desks for staff, students and parents so they are presented with different issue portals but as there is only a small team managing all requests I don't want agents having to go in to each service desk to view open tickets. It'd be good to view all tickets in time order so they are "triaged" correctly.

[Jozef Kotlár]

It is as easy as constructing own filter with custom columns (one of them will be Time to resolution).