Jira Service Management

For example, our developers are JIRA agents, but would not but utilizing the Service Desk add on - when calculating the licenses we need for Service Desk, do I need to count the JIRA agents who will ...

• Question
• jira-service-desk

Hello, I have recently added Service Desk on our cloud installation and am in the process of evaluating it. One of the problems I faced was that I could not make the created vs resolved report to sh...

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• cloud
• jira-service-desk
• jira-service-desk-cloud

I would like reporters to receive notifications via email when they comment on tickets they have reported. Is this possible? I understand JIRA uses the Service Desk notifications for the reporter, b...

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• jira-service-desk

The ServiseDesk field "Time for first response" contains time,  like "15h" or "3h" or "-1h", etc. We would like to have a Date/Time field, that would contain date/time for first response. Some...

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• custom-field
• jira-service-desk

I have a service desk setup where I would like to put a bulleted list in the field help. I've found that you can use Confluence Wiki markup in the field help, which has helped with some things, but i...

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• jira-service-desk
• cloud
• jira-service-desk-cloud
• markup

A quick search in the Marketplace didn't yield any addons for Service Desk integration with SoftPhone services like Five9 and Chat Clients like BoldChat.  Are there any integrations like this th...

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• jira-service-desk

• Question
• jira-service-desk

Hi, I have a problem. The problem is I want to SLA reports hourly eveytime but sometimes SLA reports are daily and I can not change that. What can I do for take SLA reports hourly everytime ?

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• jira-service-desk

2014-11-23 13:48:02,159 UpmAsynchronousTaskManager:thread-1 ERROR nabovati 786x81x4 31g7ew 127.0.0.1 /rest/plugins/1.0/available/featured [upm.manager.install.ObrPluginInstallHandler] OBR resolver ha...

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• install
• jira-service-desk

I would like to use Confluence as a technical and user documentation portal for external customers. For example provide web based user guides, admin manuals etc. Customers need to be able to navigate...

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• jira-service-desk

I have created an issue for a user who contacted us through email. After a few emails, I summarized his issue and created a Help Desk topic for them. Since I created the issue as an Agent, (although...

• Question
• jira-service-desk

Hi I'm using Database Custom Field (Kepler) plugin and it works just fine when I open ticket from JIRA. I added a Single Selection List custom field and I can see all the values retrieved from datab...

• Question
• jira-service-desk

Hi. As the subject says, I need to be able to group service desk customers by company, is this possible? If it's not, is it possible to report on, for example, number of open cases per company rathe...

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• jira-service-desk

I would like to change the color of the navigation bar in the JIRA service desk and followed this tutorial: https://confluence.atlassian.com/display/JIRAKB/Changing+theme+and+branding+colors+in+JIRA...

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• jira-service-desk

Few days ago, customer web portals doesn't work. When I go to: http://kb.antfor.com:8080/servicedesk/customer/portal/33 the page is blank (like in the image) Captura de pantalla 2014-11-18 a ...

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• jira-service-desk
• portal
• web

Hi All I am trying to create two separate service desks - one for internal customers and one for external customers. I have two user groups - one for internal customers and one for external custome...

• Question
• jira-service-desk

Hi, I have a problem.I want to take SLA report hourly but sometimes reports are daily and I can't change it. Then,report is going hourly. What causes this?

• Question
• jira-service-desk

As a basic requirement of SLA tracking, we need to send out notifications when an SLA is soon to be breached. Where do I configure this? Thanks in advance!

• Question
• jira-service-desk
• jira-service-desk-cloud
• sla

Hi  , is there way to define list of request known as common issues and if the user have on of these common issue he just check the box of from the list and request will be created ?  Lik...

• Question
• jira-service-desk

i need to know something like average issue resolution time Wold you give me some comment ?   read to that   thank you ~

• Question
• jira-service-desk

Hello, When users email our service desk email and do not include a subject line, messages are not received via our email channel. Is there anyway of finding these messages or add a subject line as...

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• jira-service-desk

We're trying to use the Service Desk application to allow the public to create new bug tickets for our game. However we would like to allow them to view tickets that have already been created. How d...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hey folks, As to simplify our JIRA UI for our user base, is it possible to only show the JIRA Service Desk menu to users that are explicitly added to a Service Desk project?

• Question
• jira-service-desk
• user-interface

This has got to be one of those "is it just me?" questions, but I don't see how I change custom fields after creation of a ticket. I'm not a customer of JSD, the only time I come in to contact with ...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I have a problem using Service Desk. I want to customize the mail that Service Desk sends to the customer when send us a mail with a new issue. JIRA sends two emails: one to me (i'm the person in...

• Question
• jira-service-desk