Community resources
Community resources
Community resources
Jira Service Management
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It seems like the Service Desk product ignores Cc email addresses when one sends an email to the service desk assigned email and put someone in Cc. Trace of the Cced person is then lost... Is there...
7,832 views 10 0 Deleted user November 12, 2014 -
Hi, I want to enable public signup in Service desk. In the documentation it says that I have to navigate to Settings > Addons > Service Desk > Configuration > Public Signup. U...
- Question
- jira-service-desk
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We are evaluating Jira Service Desk. When e.g. receiving a phone call, and the customer contact has not previously contacted us, we need to be able to easily create the request on behalf of the cont...
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We have a complex 30+ fields multistep wufoo form that we use for customers to send support requests to us. Seems that we can not replicate the form with JSD at all. So, we want...
- Question
- jira-service-desk
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Hi, in order to "manually" (via groovy script) fill in the right value for JSD Request Type field (so user can see issues on customer portal also if created directly from JIRA project) is possible t...
- Question
- jira-service-desk
- request-type
- scriptrunner
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Consider the following scenario: Setup ServiceDesk1 email settings to read from email test1@example.com over POP Send email to test1@example.com Ticket Created in ServiceDesk1 (OK)...
- Question
- jira-service-desk
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Hi, at my company, we are currently using JIRA for internal issue management as well as time tracking (Tempo). We also have an internal confluence. So the head of my department is thinking of using...
- Question
- jira-service-desk
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All, Recently I've encountered a question with Service Desk I haven't given much thought to. After looking through Answers for similar, I figured its about time I create something. The Question: Is...
- Question
- jira-administration
- jira-service-desk
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Need to export or move 1 whole account - multiple projects, sprints and tickets for a client, they are moving forward by creating their own JIRA Account. I can't do a download as we have multi...
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Hi, is possible to update a Service Desk issue's comments setting comment's visibility? Can I add a comment with groovy setting it as "Internal Comment" or "Respond to customer"? Thank you
- Question
- comment
- jira-service-desk
- workflow
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Hi All When closing Service Desk issues, any comments the agent makes are lost entirely. We have a post function setup on the Transition: Resolve Issue as follows: Add a comment to an issue if one...
- Question
- jira-service-desk
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Is it possible to enable Service Desk uses to add attachments through mail when the issue is closed? Right now only the email is added as a comment to the issue, and there is also added a text sayin...
- Question
- jira-service-desk
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After changing some translations in translations.atlassion.com I downloaded the language pack for JIRA Service Desk and installed it into our instance but they show no effect. I changed transla...
- Question
- jira-service-desk
- translate
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We are currently evaluating JIRA Service Desk for our helpdesk needs Testing so far is going well - and I am now dealing with this issue of notifications I have been able to configur...
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We have a very long request type form and I need: 1. To put text between different fields, mostly headings but also some text with formatting and info 2. To put separators between groups of fields;...
- Question
- jira-service-desk
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In service desk I would like to add a drop-down when tickets are resolved to categorize the resolution. Expected behavior: As a support rep when I click the "Done" button I am required to ch...
- Question
- jira-service-desk
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We have been using JIRA for more than a year. We have a project where 15 JIRA users work, creating, editing internal and external issues, etc. Also we track there our customers issues. Only 2 users...
- Question
- jira-service-desk
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Can i create a ticket agents->costumer?
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Is there any way to find how many users are currently using my Service Desk instance as would-be agents in the version 2 pricing schema? I found out today that collaborators will not be able to...
- Question
- agent
- jira-service-desk
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Hello, I am have a little question. A Few Days ago i setup JIRA with JIRA Service Desk. I just created an Customer Portal. I really like how simle this is but i cannot fin...
- Question
- jira-service-desk
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We have configured JIRA Service Desk and would like a feedback button embedded in the customer portal so that users can send their feedback on the quality of the service our Service Desk provides. U...
- Question
- jira-service-desk
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I have Jira Service Desk. The Project is a JIRA Service Desk Project. In my instance on cloud the customer creates issues sending e-mails. But normally when the customer sends an...
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Hi, We normally receive TA inquiries through email, however sometimes we receive voice mail files containing TA inquiries that need to be logged and tracked in Jira. What is the best way to handle t...
- Question
- jira-service-desk
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Hi, I forwarded an inquiry to my project service desk, but when it turned out that it wasn't the email I meant to forward I deleted it from the service desk. After I deleted the unneeded issue, the ...
- Question
- jira-service-desk
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In the customer portal search you can restrict the search results to All, Open, or Closed issues. All issues are showing up in Open, and none are returned in the search when the status is Clos...
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