Hi folks,
Janusz from Spartez here.
We have recently released the Chat for Service Desk (server) app - aptly named ‘Chat for Service Desk’. It provides a real-time chatting solution ("live chat") that helps your site visitors / app users connect with teams working through Jira Service Desk.
It is NOT an integration with a 3rd party chatting service - it is self-contained - you just install the app in Service Desk, place a bit of javascript on your web site (or just enable the chat on your customer portal) and you have full chat support.
It has a bunch of nifty features:
- Creates issues out of chat conversations on-the-fly
- Turns customer’s messages into issue comments - updating issue views in real time
- Turns your issue comments into messages within the chat
- Handles request queues updates
- Lets you see which customers are currently online
- Allows support personnel to toggle their availability
- Chat widget is replaced with email when all agents are offline
- Sends the customer chat digests through email
- Fully optimized for mobile web pages
- Chat look & feel is customisable
Interested? You may want to try it out - it’s just available on the Atlassian Marketplace.
An introduction video can also be viewed here.
Cheers,
Janusz Gorycki, spartez.com
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