I've got two SD projects, one for the Help Desk and the other for more Application Focused. We're ready to go live with the end-user portal for the Help Desk, but not the App focused one. I've dug around but I can't seem to find a place to simply turn off the end-user portal for just one project. I'm fairly new, so apologies for the noob question.
This works for cloud, so i guess it would be the same for server.
If you want to delete a project, so that is cant been seen or actioned via the customer portal, then change the permission scheme, and this will delete the project visabilityfrom the portal, and the ability to raise tickets via the portal.
hope it works for you like it did for us.
Nothing worked for me. So I had to hide the project to be invisible on the portal. Wish they had a switch to toggle on and off for portal visibility. That should not be that hard! Click here for a step-by-step guide.
The other way is to change the project type from Service Management to a regular software project but for that, you have to create a new project and move all the issues to the new one which is very time-consuming.
Hope that helps.
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