Jira Service Management

So for a little context, we are using Jira Service Desk to alert PagerDuty when a ticket meets certain criteria. However, all that is sent in the header is a message  resembling t...

• Question
• jira-service-desk

I can't import any value for 'Resolution' field, this field doesn't appear during import wizard at MAPPING step.   Thanks guys!

• Question
• import
• issue
• jira-service-desk

Hello:   We want to use an automation rule to move tickets to a specific status of 'Initiate Change' 14 days from the effective date.  The following query seems to work but Automation won...

• Question
• addon-com.codebarrel.addons.automation
• automation
• jira

When using Jira Service Desk, we would like to utilize Approver functionality as well. Now that supports user picker. We have limited amount of options with group. Now the problem we have is that wh...

• Question
• jira-service-desk

Hi Whenever I try to create a Service Desk Project, it fails with the following error-message: "Hmm... we couldn't create your project due to an unknown error. Try refreshing the page to start again...

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• jira-service-desk

I would like to write a script which calclautes the differnce between two date fields and display the result as number of days in a custom text field on the jira cloud. Field 1 : start date (Date Pi...

• Question
• adaptavist
• jira-cloud
• jira-service-desk
• scriptrunner

Good Morning  Since I installed the license on our Jira Server the health check has started to failed. Could you please tell me why this is failing now.  There does not appear to be anyth...

• Question
• jira-service-desk

I tried to configure a new email support channel using the steps provided by the Atlassian documentation. Although, I'm still getting the below error: Unfortunately JIRA couldn't connect to ...

• Question
• jira-service-desk

Unable to create epic from Api   Hi  I'm trying to create an epic in JIRA from python using create_issue method.  Method: jira.create_issue(project=project_key, customfield_10...

• Question
• api
• epic
• jira-software

HI,   In JIRA Service Desk, we have setup email notification when issues are  updated,edited or any comment added to Issue. But now reporter want to stop notification if assigne...

• Question
• jira-service-desk

Hi, we would like to remove the POPULAR section and just have a search.  we use service desk for different products that we do not want clients to see the associations.   please advise. t...

• Question
• jira-service-desk

Hi All,   Currently there is a pretty limited range of options in the "Insert Variable" field when customising customer notifications. Is there any way to insert more variables into this list ...

• Question
• jira-service-desk

First, our use case: We are a Business to Business SaaS application. We want to use Service Desk as a customer support portal. The end users of our application (which are employees of numerous diffe...

• Question
• jira-service-desk
• saml
• sso
• user-management

My queue has the creation date of support requests - below is a list. As you can see, there are requests with creation dates in December and it's only November.

• Question
• jira-service-desk

The customer portal I'm building in Jira Service Desk has just two options: Incident Request Service Request The WebHook I've established between Jira and PagerDuty should fire for EVERY issue c...

• Question
• jira-service-desk

I want to require users to pick a site in which the support issue is at.  When editing visible fields and choosing site, yes for required, and clicking update, it doesn't actually update the act...

• Question
• jira-service-desk

This is one of the standard workflows that comes with Jira Service Desk: I'm trying to figure out why "Escalated" is included.  What purpose does it serve?  If it were removed, one could...

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• jira-service-desk

...roblem, Is this true and is there a workaround?

• Question
• jira-service-desk

Exactly the title. How can I tell how many tickets came in from each method?

• Question
• jira-service-desk

Customers cannot see Assignee of ticket. They could before but now cannot. What happened? Thanks!

• Question
• jira-service-desk

 would like to write a script which calclautes the differnce between two date fields and display the result as number of days in a custom text field. Field 1 : start date Field 2 : end date F...

• Question
• jira-service-desk
• scriptrunner

Hello, There are two suggestions for improving Jira Service Desk available at the Atlassian Support Site. If you are interested in these features, kindly vote. 1. View issue detail in the Service D...

• Question
• jira-service-desk

Hi Support team, We are DMTLA and we have some concerns about JIRA and Service Desk. 1) We found that there is a detail of all the directories in JIRA https://confluence.atlassian.com/adminjiraserv...

• Question
• jira-service-desk

This observation may not be a bug, per-se, but it's certainly something users will want to avoid. Some of our Service Desk inboxes have multiple aliases for the same box. For example: support@acme.c...

• Question
• jira-service-desk

I've recently moved a support group from one Service Desk project to another. The switch over was facilitated by adding a "redirect" rule to Microsoft Exchange, moving the traffic over to the ne...

• Question
• jira-service-desk