JIRA Service Desk and Insight (CMDB / IT Asset Management)

[Luigi_Ferri]

Hello!

I would like to share and discuss best practices for creating a CMDB / IT Asset Management with JIRA Service Desk and Insight (Riada). 

I created my own environment, but I would like to share my experience with other people.

From a concept point of view I created the CMDB / Asset Management using ITIL as best practice.

[Eric Sebian]

We are in the process of demo'ing ServiceNow as well as BMC/Helix. Can Service Desk even compare? How is Insight's network discovery? Will it work work with AWS and VMWare? Please advise.

[Dennis Blake]

Hi! We are just starting to use these tools for the first time so I'm learning all I can. Unfortunately, I won't be able to tell you our best practices yet. Stay tuned! ;)

[carolyn french]

Hi there! Would love to hear your best practices from using these tools :)

[Dennis Blake]

Hi,

I will start using Service Desk and Insight soon so any pointers would be appreciated. Thank you!