Can opening a JSD issue acknowledge/resolve a PagerDuty alert?

[Robert Werner]

I've successfully connected JIRA / Jira Service Desk with PagerDuty following these instructions: https://www.pagerduty.com/docs/guides/jira-webhook-email-integration-guide/

However, it appears that I now have to explicitly Acknowledge / Resolve the triggered alert in PagerDuty EVEN IF I open up the issue in Jira Service Desk.

It would be much better if the action of opening a JIRA / Jira Service Desk issue would inform PagerDuty that the issue is being handled.

I can't find any documentation to support this notion.  Might it be possible?

Robert

[Bhushan Nagaraj]

Hey Robert,

Have you checked if their add-on addresses this? It is available for both Cloud and Server and may offer more than the web-hook approach.

https://marketplace.atlassian.com/plugins/com.pagerduty.jira-server-plugin/server/overview

https://www.pagerduty.com/docs/guides/jira-server-extension-guide

Cheers

Bhushan

[Robert Werner]

Wasn't aware of this.  Investigating now!  Mahalo.

[Robert Werner]

Oh, it's only for Jira Server, not the Cloud version.  :-(