Community resources
Community resources
Community resources
Jira Service Management
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I am writing the sql for a custom report that displays dates. In the database the date field is a bigint field with that looks like "1516391122438", is there a way to convert this to a normal d...
2,306 views 4 0 Deleted user May 30, 2018- Question
- jira-service-desk
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I see "Approver" in the list of fields but it doesn't show the person marked as approving our request. We have a group, any one of which can approve, the UI shows who approved, but the name doe...
1,009 views 3 4 Deleted user May 30, 2018 -
Hi, Service desk systems générally use 3 levels: Category/Type/Item when categorizing a customer request. How can i get these levels using Jira servie desk? Thanks
2,959 views 10 0 Deleted user May 30, 2018 -
Hi, We would like to see statistic of how many problems with solve using knowledge article, so we can see article effectiveness under reports. But our report is always 0. So my question is, how de w...
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Recently we have updated Universal Plugin manager plugin after that request type form fields are blank. UPM version - 2.22.11 JIRA version - 7.7
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When a customer sends an email, a ticket is created, but the customer does not receive an automated reply mail. I've gone through the mail and notification configuring documents and made sure i have ...
- Question
- jira-service-desk
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I made a new calender with dates of vacation and i want to use this calender also for other projects. Can you help me?
- Question
- jira-service-desk
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Hi We generete code for server ID A389-QEGD-D0O3-82KY Generated code not accepted wit message "This license is not valid. Please check if the entered data is correct. If the problem persists, ...
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Hi, I am sure I have a setting off somewhere but I have tried everything. My portal customers do not see any submitted issues. We just migrated from another desk software and I manually put all of t...
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In Jira Servicedesk: how can we have emails that are generated from the agent's comments be sent from the email box we configured (atcliente@ourcompany.com.ar) instead of beiing sent from jira@...
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For an instance of Service Desk, I want to manage multiple customers within a single project. Specifically, I want to Allow a customer to log in to the portal or send an email to a support pro...
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Is there a way to run a report to see where all of my tickets fall in the SLA schema? For example I would like to see a list of tickets that will be created as a CRITICAL (maj...
- Question
- jira-service-desk
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The Jira Service Desk team is looking for and sharing stories from teams using the tool for innovative use cases in HR, Legal, Finance, Marketing, etc. in order to help traditional users (IT admins) ...
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Hello, I have a problem with the version of jira software. I bought the latest license for jira software and service desk, but I get a message that these two versions will not work together. Why? Ho...
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Hi, Currently receiving this error "Cannot delete a field that is required by Jira or Jira Service Desk", when selecting edit fields within Requests types. Currently using the default...
- Question
- jira-service-desk
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Is there any way in JIRA Server of setting a custom location for backups. As default it's /var/atlassian/application-data/jira/export Are there also any options that can remove any files afte...
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Hi, after having trouble with enabling the service desk (see here), I now face the Error mentioned in the title of this question. I understand that this error is caused by a misstake i made dur...
- Question
- jira-service-desk
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The Jira Service Desk is not generating tickets anymore since last Friday 25/05/2018. The server is located in a DMZ will all the needed open ports in order to communicate with micro...
- Question
- jira
- jira-service-desk
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Hi, I wanna to add a dynamic form in a Service Desk Request type. I already have the form set up at CognitoForms, and I just need to mention the URL somewhere in the request type. ...
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Dear readers, For reporting reasons we would really like to now where our customers are based. Because we work very international we want to make a report on which country is the most ...
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Greetings all, We have a Service Desk server instance setup where customers are allowed to log tickets via email as long as they are in the customer list. So for the following scenario: - ...
- Question
- jira-service-desk
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Hello everyone, I have installed Jira-Software 7.9.2 and then added service desk 3.12.2 on Ubuntu. From the license view everything looks fine. However, after entering the license for Serv...
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When trying to create a Service Desk Project from withing JIRA, we get the following error: Hmm... We couldn't create your project due to an unknown error. Try refreshing the page to start again. T...
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I am creating a rule on our Jira-servicedesk that when the issue is created after business hours. change the assignee to the after hours support. And if possible, send an email to the assign...
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Our product offers basic, pro and enterprise plans. Basic customers get knowledge base access Pro users get email support Enterprise gets priority email support. Is there a way to res...
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