Jira Service Management

We have a connected knowledge base set up with our Service Desk project, and in that knowledge base we provide access to content for our customers.  I would like to know if there is a way ...

• Question
• jira-service-desk

HI, Perhaps more of a validation rather than a question. I want to add another field e.g. issue.priority or a custom field value getCustomFieldValue(customfieldid_10001) to the subject line of my e...

• Question
• jira-service-desk

I have a requirement to have a different SLA if an Incident starts at say between 02:00 and 06:00 hrs. The custom calendar allows me to do this EXCEPT in the example above the SLA pauses at 06:00 wh...

• Question
• jira-service-desk
• sla

When I "Respond to Customer" or "Add a Comment" on a ticket, I'd like the user to be able to see the content of my update inside the email body, instead of having to log into the portal to see what I...

• Question
• jira-service-desk

Hi Atlassian community!   I'm a developer at Atlassian and in my ShipIt and 20% time i've been working on a Connect App that would allow anyone on Jira Cloud to share ...

• Question
• jira
• jira-cloud
• jira-service-desk

When you go to "Log Work" in the "..." menu in a ticket screen, you have options to enter time spent on a ticket. I want the log work options to show up every time someone comments on the ticket. H...

• Question
• jira-service-desk

In my JSD project I went into Settings > Portal Settings and uploaded a logo.  It is a PNG image that is black on white.  I made sure to save it. Then in my customer portal I looked for...

• Question
• jira-service-desk

Jira LDAP Autentication stop Working after Jira Upgrade

• Question
• jira-service-desk

I'm still in the early stages of setting up my company's JSD customer portal and KB.  Our goal is to encourage users to: First use the KB to try to find a solution. Failing this, to then subm...

• Question
• jira-service-desk

This is affecting my entire team. the "Assigned to me" category shows 0, but I know I have about 10 in there.  I can confirm they are still assigned to me because I can find the tickets under t...

• Question
• jira-service-desk

Dear All, I had configured JIRA Service Desk along with the portal last week and all was well! For some reason now, whenever I am trying to access the customer portal / help center, it shows a blank...

• Question
• jira-service-desk

...hen linked issue is changed 2. Set request type to a specific one when tickets are created. 3. Transition the issue when public comment is added and status is pending 4. Reopen issue when public c...

• Question
• jira-service-desk

Hi! I installed JIRA service desk on our server but there were some issues with it when I tried to log in. So, decided to reinstall. During second installation I noticed that Server ID is different,...

• Question
• jira-service-desk

We have a customer with 10 members and we have provided them our portal to raise the request but the User/customer wants to see all the requests which were raised by their team members including...

• Question
• jira-service-desk

One of our teams regularly forwards issues to third parties who we don't want to have an account on our Jira SD instance.  Currently, they will view the issue, export to Word, attach via Outloo...

• Question
• issue
• jira-service-desk
• share

I want to hide a custom field in JSD customer portal. Is it possible to do it with the "Hide UI Element" Built-In Script, How I will find the key?

• Question
• jira-service-desk
• scriptrunner

I'd need to export about 3k issues in jira and I was wondering if there is a way to do that(even in different excel files). PS: I have jira cloud. Thanks

• Question
• export
• issue
• jira-service-desk

I have 2 project , i want to restricts agents to see only one project depend on group they are in.e,g Project A should be accessible to Agent A group &  Project B accessible to Agent B group.

• Question
• jira-service-desk

Hi, I have several service requests with different workflows( different steps, app rovers, assignee, ...) What is the best way to  implement this scenario ?  1- create new request type a...

• Question
• jira-service-desk

Hi, I created customer request type based on Service Request Issue type, but now I want to change issue type to Incident. why issue type does not edit after submit??

• Question
• jira-service-desk

Looks like my Jira Service Desk is broken, I can't see any queue, whatever I select in Queues, I get "Get started with your first request" page, please see screen shot, thank you.  

• Question
• jira-service-desk

{"errorMessage":"Unable to create request because of theses errors : The field 'customfield_<id>' is not valid for this request type '<requesttype> '.","i18nErrorMessage":{"i18nKey":"sd.r...

• Question
• api
• jira-service-desk

We've just begun our transition to Jira Service Desk, and it looks like my Service Desk Team Members can't assign issues to themselves. The Issue Permissions page says that permission is given to Se...

• Question
• jira-service-desk

Getting this error:   was expecting double-quote to start field name at [Source: org.apache.catalina.connector.CoyoteInputStream@8cc2e54; line: 1, column: 3]</message><stack-trace&g...

• Question
• curl
• developer
• jira
• jira-service-desk
• rest-api

All,   I need urgent resolution of below issues : 1. I have 2 projects in JEERA Service Desk, a Service Desk user has been created  & added to the group. But Service desk user s...

• Question
• jira-service-desk