Jira Service Management

I created an organization in Service Desk so that customers can share their requests with other customers in the organization. However, to do this I manually added the email addresses of the users. S...

• Question
• g-suite
• jira-service-desk
• request
• share
• user-management

I need to be able to generate ad hoc reports that return all issues/incidents w a particular value, such as location = New York....currently there seems to be no way to do this.

• Question
• jira-service-desk
• report

If a user sends an email to project1@mycompany.com, a JIRA ticket will be created in the "Project 1" project. If a user sends an email to project2@mycompany.com, a JIRA ticket will be created in the...

• Question
• email
• jira-administration
• jira-service-desk

Hello -  I have a question regarding moving JIRA Service Desk Issues from one project to another. My company uses the server version of JIRA Service Desk. We work with an IT Support company tha...

• Question
• database
• export
• import
• jira-service-desk
• move
• +1 more tag...

I've set up a help desk project, but the developers can't access or see the project. I'm an admin and project lead.  I've tried to add them individual and  as a group and neither work.&nbs...

• Question
• jira-service-desk

I have a project with strong constraints in terms of volume of number of tickets (about 1000 emails per day: 200 creation of tickets per day and 800 modifications of tickets per day, about 1200 modif...

• Question
• jira-service-desk

I have a requirement that:- 1. Once customer creates an issue, to support team one custom field should be filled automatically and that field should not be visible to customer only support team.&nbs...

• Question
• jira-service-desk

I have a requirement that:- 1. Once customer creates an issue, to support team one custom field should be filled automatically and that field should not be visible to customer only support team.&nbs...

• Question
• jira-service-desk

Hi, I have a problem with my JSD version 3.8. On the field Description, for some request type, the special character (é, è) is well displayed but on other it's replaced by "?" . I've checked my encod...

• Question
• jira-service-desk

We have several customer portals on one JSD instance. I do not want users who can see customer portal A to be able to click through and get to customer portal B by clicking the help centre link in t...

• Question
• jira-service-desk

I've set up the email request feature. I have entered a Custom Secure IMAP configuration for an email I have hosted with Zoho. I know the Zoho part works because until now I've been using a similar...

• Question
• jira-service-desk

Hi, I'm having issues setting up an email channel using a custom address. GIVEN: I select 'Email requests' from the project settings navigation bar AND: I select 'Add a custom email address' ...

• Question
• jira-service-desk

We use groups in JSD for our customers. I'd like to list the groups a customer is in on the issue screen in the JSD backend. The agent should be able to see immediately which groups a customer belong...

• Question
• jira-service-desk

Hi Experts, I am using Jira service desk where i have a custom field on the customer portal which gets data from an external database. Customers use this data to raise the requests. Now when the Db...

• Question
• jira-service-desk

We require JIRA Service Desk to be setup with High Availability and DR setup for an user base of 5000 customers and 3 agents. For this requirements if we purchase, say 10 JIRA Service Desk licenses ...

• Question
• developer
• jira-service-desk

successfully imported csv file to jira, after the completion of import functionality where should i get all the imported files in jira. 

• Question
• jira-service-desk

Greetings, I've added a few automation rules to our project to send email on issue transition and I tried to include the issue's key within the email body by using the following syntax : ${issue.key...

• Question
• jira-service-desk

Question 1 I my Jira Service Desk, I see two part to update License: Part1: Update License for Jira Service Desk Part2: Update License for Jira Core My Jira Service Desk is using Data Center. How...

• Question
• jira-service-desk

We're looking to start using Service Desk but we would like to create multiple instances on the same server, one being internal one being external.  I know there is a way to securely separate th...

• Question
• jira-service-desk

Hi, I have a problem with my JSD version 3.8. On the field Description, for some request type, the special character (é, è) is well displayed but on other it's replaced by "?" . I've checked my encod...

• Question
• jira-service-desk

I had made template changes for Issue Types in service desk. How can I revert them?  

• Question
• jira-service-desk

I have a user who used to be able to access our customer portal and no longer is. When I log in as her and navigate to the portal, I see the error 'This project isn't available'   Our customer...

• Question
• jira-service-desk

Me sale el siguiente error cuando entro a service desk   Error al recibir peticiones. Por favor, pida a su administrador que compruebe los logs.   pueden ayudarme con alguna solución?&n...

• Question
• jira-service-desk

Is it possible to navigate directly to the help center in Jira Service Desk? When I use the link https://<Domain Name>.atlassian.net/servicedesk/customer/portals it jusmps straight to my suppo...

• Question
• jira-service-desk

Is it possible to put Organizations in a group rather than individual users?, our customers are companies/organizations and we'd like to put them in groups like Platinum, Gold , Silver etc, so that e...

• Question
• jira-service-desk