Jira Service Management

Hi, We have ScriptRunner and I'm trying to build a groovy script to copy the reporter's email address (Not user ID) to a custom field. The template ScriptRunner provided is giving an error. 

• Question
• cloud
• jira
• jira-service-desk

Hi, everyone! Mamta here from the Jira Service Desk Product Marketing Team :).  We would like to help and educate new Atlassian customers on using Jira Service Desk and Jira Software together a...

• Question
• jira-service-desk

We would like to have a transition for our service desk project which would only allow the entry of an internal comment. There doesn't seem to be a native way to do this. We were thinking a work arou...

• Question
• jira-service-desk
• cloud
• jira-core
• jira-core-cloud
• jira-service-desk-cloud

After creating a new queue, can you give permission to only specific personnel within that project?

• Question
• jira-service-desk
• queue

Buenos días. No llegan los correos de invitación a mi dominio @jbge.com.mx, a otros correos si llegan. ¿Qué puedo hacer? Saludos y muchas gracias

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

We have two JSD projects that are used by two different clients. But I have a single agents team that deal with both clients. So, I would like to see the issues from both JSD in a single queue in o...

• Question
• jira-service-desk
• server

I am a developer and trying to implement the integration of JIRA with my internal project. I am using OAuth to do the authentication but when i try to login with client details, i got the error and d...

• Question
• jira-cloud
• jira-service-desk

I am using Ubuntu 18.04 as my OS. I am looking at setting up Jira to utilize HTTPS instead of HTTP as this is going to be accessible on the outside. Currently, I have already setup the Apache Reverse...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hello everyone, I'm trying to install the Jira Python API in my machine, i tried to download the package from https://pypi.org/project/jira/, however when i try to install it with pip in python...

• Question
• jira-service-desk

im using the default notification scheme on my service desk project.  customers create tickets and i solve them. since update to servicedesk 4.0.1 only i receive email notifications. not the cu...

• Question
• jira-service-desk
• jira-service-desk-server
• server

hi guys recently I updated the jira for the new Version 8.0.0. But now I have some problems with SLAs. Every Time when an issue is create my SLAs shows empty and in project configuration appears an ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I am looking at the possibility of setting up Jira Service desk for a sales support team by using the customer service template. Until now almost all questions/requests are submitted to the sales sup...

• Question
• jira-service-desk

Hi guys, I hope someone used JSD with a similar case to mine. We have 24/7 Support, and I have a team working on shifts, and I need the following: To be able to see which tickets were updated dur...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi, We have our JIRA Service Desk server instance linked to a Confluence Knowledge Base space, and the searches of this KB works well when we use labels. However, due to the fact that the 'Related K...

• Question
• confluence
• confluence-server
• jira-service-desk
• jira-service-desk-server
• knowledge-base
• +1 more tag...

Is there a way to fully translate the customer satisfaction emails which are sent after an issue gets closed? Right now the settings page only has one field that can be edited - the specific question...

• Question
• jira-service-desk
• jira-service-desk-cloud

How to allow Jira Software users to see dashboards in Service desk without bring redirected to the Customer Portal. I have set my users up with a Jira license, as well as customers in the service d...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

i want to see all JIRA service desk tickets through a portal. at the moment i can see items only created by me. 

• Question
• jira-service-desk

I am only given the "Customers involved" or "Reporter" in the "To" section of customer notifications. When I add participants to my CS issue, the participant never receives the notification of a comm...

• Question
• jira-service-desk
• notification

Olá prezados, como estão? Consegui realizar a configuração do e-mail receptor no Jira Service Desk. Em alguns teste, com cliente cadastrado na plataforma, o Jira não coletou os e-mails enviados. ...

• Question
• jira-service-desk

I have 2 transitions for a workflow, they have opposite conditions. One has the condition "The field X will have to be equal to value 'Y'. Compared as String." The other ha...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I am using JSD 3.12 and according to the documentation for this version, I should be able to add Approvers to the To field for Customer Notifications, but the only options I have are Customers Involv...

• Question
• jira-service-desk

I need to hide the share button with the organization when creating the issue. Tickets must be available to everyone within the organization.  

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

How I can create report like this in the Cloud jira https://confluence.atlassian.com/servicedeskserver039/collecting-customer-satisfaction-csat-feedback-942846353.html  

• Question
• jira-service-desk

Hi there, I need to change portal page for jira of our company, like change style and edit html of portal page. By the way, how to we can integrate with digital signatures in request form? Could yo...

• Question
• jira-service-desk

Hi, When creating new accounts, after receiving the confirmation email the user clicks and gets the following error "The link is bad".

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud