Community resources
Community resources
Community resources
Jira Service Management
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How can I create a report that shows how many individual reporters that has created an issue in our service desk Project? For example previous month.
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Hi, I am setting up various custom reports within Jira Service Desk and I would like to know if it's possible to create a report that will list out all resolution codes that have been used? ...
- Question
- cloud
- jira-service-desk
- report
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Hello, Our company already uses Jira Software Cloud and we are evaluating to use Jira Service Desk. We have a web application with its own userbase. Our goal is ti use Jira Service Desk as our Web S...
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In JSD, is there a shortcut way to view a customer's prior issues? It seems like I am always wanting to check the history in case this issue is a repeat - my customer's never reopen a resolved issue ...
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Hello, We have been testing JIRA service desk for a while and so far the only show stopper for us to deploy it as our main support ticket system is that we have to maintain two separates pro...
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Hi, I have a workflow that uses a post function to copy a field to another field (used for another process). This works fine, however, the field is not always present at times. It is only th...
- Question
- jira-core
- jira-service-desk
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Actually I am having 43 users. Among them we are having deactivated user, Users added as customers. I Want to know the licensed user count. Thanks
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Is it possible to create knowledge base/confluence articles which are then restricted based on the organisation a customer belongs to? For example, show a report confluence page to service desk ...
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Hi is it possible to provide a hyperlink on my service desk customer view form?
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There are specific organizations that have specific agents assigned to them in our company, Though I can not think of a way how to transfer this logic to a service desk? Is there a work around&n...
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Just checking to see if anyone else is experiencing longer than normal reload times? In Service Desk we're waiting 60 seconds or longer for queues to refresh after an action is taken on to update a S...
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I have added a Customer. Will it increase the License user count by one?
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I am using JIRA Service Desk. I want Restrictions for Email created tickets. Based on the issue type tickets must be restricted to groups. I don't want to let my information leaked.
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When our 'customers' try to register on JIRA Service Desk, they receive a "The link is bad" error page when clicking on the confirmation email sent to their inbox. What causes this and how do I...
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We created a new project in Jira Service Desk. When an agent resolves an issue in this new project, two additional fields appear that we have never seen before: "Linked Issues" and "Issue."&nbs...
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Similar question: https://community.atlassian.com/t5/Jira-Service-Desk-questions/Time-to-First-Response-Commenting-doesn-t-stop-timer/qaq-p/746140 This is different in our solution: The ti...
- Question
- jira-service-desk
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Hi Team, I have two projects & created new users and assigned in a single project but whenever i login the user it shows both the projects to the user. As you can see in the attachment user is ...
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I have an SLA where the standard working time is 9-5. But for 3 weeks per year this time is not the standard 9-5 but 9 - 21:00. Is there a way to ad this to the SLA?
- Question
- jira-service-desk
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Hi Community I need to get URL with the parameters from Customer Portal, for example "http://localhost:8080/servicedesk/customer/portal/1/create/11?summary=issuetest&description=getmyurl", and u...
1,306 views 3 1 Deleted user October 30, 2018 -
I have created an automation rule, where on creating a ticket in JIRA Service Desk, it automatically created an issue in JIRA Software. Now, I want to auto update the ticket with status and details,...
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can someone provide me an example how can we use atl.jira.view.issue.right.context in order to add my custom plug in on the right hand side of issue page.
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Hi IT, Currently I cannot login this link https://frontierbpm.atlassian.net Can you help me to check it? My email account: Pham.Trang@iconplc.com Thanks, Trang
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There is no easy way to find my open tickets on customer portal. I have to click on my profile avatar and then it will show created by me option. This is difficult to train/guide all my customer to f...
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Hey, community- to give greater detail- I have created a Project in Jira for an IT Helpdesk. I want to have it set, so whenever an issue/request is made, regardless of who creates it and it gets assi...
- Question
- jira-service-desk
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I am setting up a project to help my Operations team better manage order entry, and I'm struggling a bit to identify a way to log contents of an order in a custom Jira field. Is there any way to log...
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