Do Confluence links in JIra SD emails require a login?

[Greg Johnson]

We're setting up Jira SD for the first time.  Our use case is for external customers who will be submitting requests via email only (we're migrating from Zendesk).  They do not, and should never, have 'accounts' with us.  We want this to look like email to them.

In our initial tests, it appears that any link embedded in our comments that points to a helpdesk article (anonymously accessible Confluence page) still gets a URL through the Service Desk, which balks and demands a login.

How do we provide genuine anonymous access to the Confluence page?

Any tips appreciated!

Cheers,

greg