Jira Service Management

I'm trying to configure my service desk. I wanna create a relationship between SLA and Calendar. For example: I have two teams and two differents UTC, I want to create a calendar for each tea...

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• jira-service-desk

I used to be able to see the work I had done in JIRA by clicking the activity button. Did that change with the new UI?

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• jira-service-desk
• new-ui-2018

I'm new with the Service Desk JIRA software, and I've recently taken over for a client who uses it to submit content requests for a website to us.  The issue is that I've been trying to set up ...

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• jira-service-desk

Alguém possui algum material, com o detalhamento do passo a passo para criar um projeto no Service desk?

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• jira-service-desk

Afternoon all, I am currently administrating our company's JIRA Service Desk deployment (Cloud) and was wondering if there was any way to directly alter the default 'New Customer Account' e-mail tha...

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• jira-service-desk

Is there an add on that can be used for the Cloud version of Jira Service desk so I can use a friendly url for each of my projects?

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• jira-service-desk

We are currently evaluating JSD to provide support to external customers, the majority of requests coming in via email (all good), and phone. Generally speaking, we are not in a position to create cu...

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• jira-service-desk

Hi, I am setting up an email channel, but have run into an issue with:  Invalid email address. Use letters, numbers, periods and underscores. That is because our email adress has the format: ...

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• email
• jira-service-desk

Hi   We are using service desk for customer support and interaction. We also have a linked confluence knowledge base for the service desk project. All our customers are "portal only restricted...

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• confluence-cloud
• jira-service-desk

Hi,   How can I edit the invitation email? I want to insert another text and a hyperlink to our user guide. Please Help, thanks. Florian

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• jira-service-desk

Hi I use JIRA SD to send emails to customers. In most cases I have to reply based on a long email chain. However when I send the respond to customer with comments, it includes all attachm...

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• comment
• email
• jira-service-desk
• template

Hi I am using JIRA SD to create issues from incoming emails. The Request Participant field is simply not working for me. I want all users who are in the TO and CC field of the incoming mail to autom...

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• jira-service-desk
• participant
• request

We are running a trial of Jira Service Desk. I have created and customized some queues by adjusting the filter for which tickets to display, and by selecting/ordering the columns to display. I also s...

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• jira-service-desk

How can I edit the text in the search bar of the customer portal?   It currently says 'Find help and services" but on the Atlassian documentation I have seen other text.   Thanks

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• jira-service-desk

We're using Jira for ticket / service desk functions, and CIC by Genesys for other facets of the system.  Jira uses JSON and RESTful service calls, CIC primarily uses SOAP calls.   I can ...

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• jira-service-desk

Hi all, I am currently using JIRA (UPG Account) and have a query about API’s within JIRA. Does JIRA have any API’s that can be connect to an external system to receive and send Data ? if it does, h...

• Question
• jira-service-desk

Hi all, I am currently using JIRA (UPG Account) and have a query about API’s within JIRA. Does JIRA have any API’s that can be connect to an external system to receive and send Data ? if it does, h...

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• moderators

Can I set up more than 1 metric for a SLA. I currently have one for Time of resolution But I want to set up time to first response as well. Will this affect the first SLA metric? Thank you ...

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• jira-service-desk
• sla

Hi, We're new in Jira and we are trying to figure out how we can generate or track a time logs on each ticket. I know there are some add-ons that will help us with billing and invoices but we would ...

• Question
• jira-service-desk

Hello,   I am about to upgrade from Jira Service  Desk 3.2 to Jira 3.9. I have som add-ons that I have not renewed my licence. What happens with them? Can I upgrade them? do I lose compat...

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• jira-service-desk

Hi, We will be moving our JIRA Cloud instance to our own server in the near future. I read that this resets the passwords of all JIRA users, but does it also reset the passwords for the accounts our...

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• jira-service-desk

As Service Desk Administrator, I want to invite an user. I select "Invite Team", I type username  I select the user on list I push Invite And JIRA responds "Unable to get user" This...

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• jira-service-desk

Hi. Is there anyone stuck in this issue at the moment? I cannot setup my outgoing server with the Office 365 account. TLS is chosen already. An error has occurred with sending the test email: co...

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• jira-service-desk

Due to a company split, we have some users who were active Jira users, but are now deactivated, that I want to add to Jira Service Desk as customers. When I try to do that I get an error message sayi...

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• jira-service-desk

Hey folks, I'd like to have solved the following issue: In our company we compose certain products/service with regard to predefined deadlines (e.g. end of month, quarter, year). In this process va...

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• jira-service-desk
• sla