Edit invitation Email from Jira Service Desk

[fharden]

Hi,

How can I edit the invitation email?

I want to insert another text and a hyperlink to our user guide.

Please Help, thanks.

Florian

[fharden]

Where can I disable the invitation-Email when I add a Emailadress to a customer (see attachement).

[Meg Holbrook]

Here are the release notes on this issue:

https://confluence.atlassian.com/servicedesk/jira-service-desk-3-10-x-release-notes-941610925.html#JIRAServiceDesk3.10.xreleasenotes-ver

[fharden]

Perfect!

That was what I am searching for.

Thanks a lot!

Best regards, Florian

[Meg Holbrook]

Hi Florian,

Welcome to the community!

I have not found this template to be configurable. I recommend turning the notifications off and creating a template to manually contact new invitations from within your email client with their credentials included.

In this way, you'll be able to control the message and branding.  

[fharden]

Thanks for the fast answert :)

Yes, I think it´s the best idea to do this.