Is there a way to change the default New Account e-mail issued by JIRA Service Desk

[Matthew Walters]

Afternoon all,

I am currently administrating our company's JIRA Service Desk deployment (Cloud) and was wondering if there was any way to directly alter the default 'New Customer Account' e-mail that's issued when adding a new customer to an organisation?

I've checked through the notification settings however cannot seem to find anything that relates to this e-mail nor can I find anything definitive via a Google search (largely just entries dealing with editing customer e-mail addresses).

[Meg Holbrook · Accepted solution]

Hey Matthew,

My recommendation is to turn off this email as it is not configurable. In my instance, we have created an email template to be sent to users outside of JIRA in our own mail client. 

At least in this way, we can control the branding and message, even though it requires that we manually provide user credentials. 

[Matthew Walters]

Thanks Meg,

It's a shame as I was hoping to avoid a possible manual step however it's a good workaround and something I'll look to implement. Thanks again for your help and recommendation.

[Meg Holbrook]

Happy to help, Matthew! Best of luck!