Jira Service Management

It's been a while since I posted this question.... help? please?  :-(  -------------------------------------- I'm sure this has been asked before, but I've had no luck finding a solution ...

• Question
• jira-service-desk

Hi I know how to make a Software Project public (https://community.atlassian.com/t5/Jira-questions/Public-read-only-issues/qaq-p/699433), but this generate an error (attached) when applying to a S...

• Question
• jira-service-desk
• public

Hello,   Several support tickets that we have open do not get set to waiting for customer response when they are replied to. For most tickets, when they are replied to they get set to Waiting...

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• jira-service-desk

One of the fields in our Service Desk customer portal is a user picker which pulls there user name from the internal directory and displays it on the ticket.  I would like to have a field for th...

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• automation
• jira-service-desk
• scriptrunner

Hi If I link my Confluence Knowledge Base to Jira Service Desk Will users be presented with automatic "Related articles" when they type Issue name? Can I disable this?   I have incomplete&n...

• Question
• jira-service-desk

I created a IT Help Service Desk and added some automation rules (for example: Transition on comment).  After adding a comment on the issue, the transition didn't happen. Even in the log view o...

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• jira-service-desk

...bsp; **************** log4j:ERROR setFile(null,true) call failed. java.io.FileNotFoundException: /var/atlassian/application-data/jira/log/atlassian-jira.log (Permission non accordée)   &n...

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• jira-service-desk

Hi Team,  I have a requirement to show hidden field (Epic link) on agent jira ticket view. I have found the Atlassain articles that these kind of links will not shown on agent view. Is there an...

• Question
• adaptavist
• jira-service-desk
• scriptrunner

Hi,   My JDS is getting cluttered by marketing files in email footers and get attached to issues and their comments. They're duplicated pushing down below the page fold important attachements....

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• jira-service-desk

I have a help desk project. The user always creates tickets via email. This gives us the title and description of the ticket.  However, they now also want to be able to set the due date for the...

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• jira-service-desk

I have been using a Jira Service Desk project for quite some time for our IT Helpdesk. This project has many "customers / portal users". I've created a second service desk project that is going to be...

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• jira-service-desk

I would like to know if we have the capability of changing the drop down values of fields based on the primary selection  Example  Field 1: Country: Canada ( Drop down) Fields 2 : Provin...

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• jira-service-desk

Just began using Jira and we have not been using the Organizations field in the tickets. Started realizing that in some of the queues the Reporter is listed but not the company he is a part of. Is th...

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• jira-service-desk

Hello all,  Planning to upgrade our JIRA core, Software and Service Desk installation via the downloadable installer.  Current JIRA/Core is 7.1.9, Service Desk is 3.1.9, have looked ...

• Question
• jira-service-desk
• atlassian-support

Hello all,   I am trying to use Epics within an enterprise service desk to cleanly delineate between tasks associated with the different systems we are supporting. I am trying to use Epics to ...

• Question
• jira-service-desk

We have a customer that is using Jira as servicedesk tool. Our company is using TopDesk. From TopDesk there is an API available to escalate calls to Jira. The ticket in TopDesk will stay open untill ...

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• jira-service-desk

I am looking into how I can automatically create linked issues in basic service desk, but am having some trouble. In the article I am going to post below, I read that I can use the automation custom...

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• jira-service-desk

Our customers use JSD as it should used. A customer belongs only one organization and by default, email tickets are shared to all his colleagues when he sends email.  We have some cases when ou...

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• automation
• email
• jira-service-desk
• organization

Hey community, Fresh here in Atlassian land. Can someone share what are the best practices around how you should segment projects in Jira Service Desk? For example - do you have a separate project ...

• Question
• jira-service-desk

I have two object type schemes, let's call them Venues and Assets. When importing objects into the Venues  scheme (from JSON), I want them to reference previously created objects from the schem...

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• import
• insight
• jira-service-desk

Hello Guys, I would like to discuss and share experiences about the possible integrations between: Gitlab and JIRA Software / Service Desk. I'm using the standard (free) feature to integrate Gitlab...

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• jira-service-desk
• jira

• Question
• jira-service-desk

Tengo el siguiente filtro y necesito modificarlo para que me muestre los datos resueltos de las ultimas 24 horas , marco en negrita la parte a modificar.    issuetype = Communication AND ...

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• jira-service-desk

I'm trying to configure my service desk. I wanna create a relationship between SLA and Calendar. For example: I have two teams and two differents UTC, I want to create a calendar for each tea...

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• jira-service-desk

I used to be able to see the work I had done in JIRA by clicking the activity button. Did that change with the new UI?

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• jira-service-desk
• new-ui-2018