Is it possible to change the sorting in the Service Desk queues dynamically?

[Sean]

We are running a trial of Jira Service Desk. I have created and customized some queues by adjusting the filter for which tickets to display, and by selecting/ordering the columns to display. I also see where I can specify what column to sort a custom queue on. The problem is that agents can't change the sort themselves (I guess because these are global queues).

Another question that is related: Is it possible to display the time the issue was created? It displays the date, but not the time.

Thank you,

Sean

PS: 

I think I found a solution for the date + time. I went to the system settings and changed the Day/Month/Year format to include the time: MMM/dd/yy h:mm a

Now the Created column displays the date and the time. I suppose this could get annoying as it will mean other fields display date+time even when you want just the date. Maybe a better solution is to customize the Created field, but I can't find that field to edit it. 

[Meg Holbrook]

There may be an addon available for this purpose, but this is not native to Service Desk. 

The addon I would recommend looking into is Queues for Jira Service Desk:

https://marketplace.atlassian.com/plugins/com.intenso.jira.queues-extension/cloud/overview