"Client must be authenticated to access this resource" / Error 401 for REST API call with basic auth

[Stephan Frank]

Dear all,

I have a flutter app deployed to external customers. These customers shall be able to raise a support ticket from within the app. I have the name and email address of the customer and want to use that as reply to - data for the request. 

Behind the scene, I am calling 

https://my-org-name.atlassian.net/rest/servicedeskapi/request

with basic authentication.  I have generated a API key with my jira user and authenticate with that token and email address. 

Future<void> _createJiraTicket({
  required String summary,
  required String description,

 }) async {
  final auth = base64Encode(utf8.encode('$_jiraEmail:$_jiraApiToken'));

  final body = {
  'serviceDeskId': 1,
  'requestTypeId': 4,
  'requestFieldValues': {
    'summary': "summary",
    'description': "description",
   },

   };

final response = await http.post(
  Uri.parse(_jiraApiUrl),
  headers: {
   'Authorization': 'Basic $auth',
   'Accept': 'application/json',
   'Content-Type': 'application/json',
   },
   body: jsonEncode(body),
  );

if (response.statusCode != 201) {
  throw Exception('Failed to create Jira ticket: ${response.body}');
 }

 }

That returns a 401 Unauthorized error. 

I set Create Issues permission to public and my user has the roles "Administrators", "Service Desk Customers" and " Service Desk Team". 

a) Can you give a hint, what I have to change in order to be able to create a service desk issue.

b) If anyone has an idea how to set the user's name and email to the ticket in a way that I can click on the "reply to customer" button in service desk and the reply is send to his address please let me know.

Best,

Stephan

[Stephan Frank]

Solved:

I created the API key in  https://admin.atlassian.com/o/43382e88-04fa-48eb-aca8-0fa70c76a67c/admin-api

I had to create it in https://id.atlassian.com/manage-profile/security/api-tokens