we are evaluating Jira Service Desk for our team that provides support for 30 different customer organizations. We are planning to setup only one project in Jira that will have issues from all customers. All members of the team provide support for all customers.
We need to provide worklog reports each month (list issues and time spent) to each customer organization.
I couldn't find any information or documentation how to setup this configuration. We are also evaluating Tempo Timesheets and I couldn't find an option how to link Jira SD customer organisations with Tempo accounts. We would have one account per customer organization.
If you can provide any hints how this can be achieved, I would be very gratefull. Right now this problem is a show-stopper for us.
We also track internally by organization and we use tempo accounts. However there is no connection between organization and Tempo account. You could write a post-script that would look at the reporter's organization and update the issue with the correct tempo account. Or put the tempo account on the user's properties and use a post function in the create step in the workflow to set the account based on the user's property (that's what we do).
Or if you don't want to use Tempo you could use jql to determine what organization the reporter is in and just sum up or export the issues and time tracking.
Hope that helps and let me know if you need more info
We are in the same situation. Could you please explain shortly how you accomplish this "Or put the tempo account on the user's properties and use a post function in the create step in the workflow to set the account based on the user's property (that's what we do)." and if this is available in Jira (with Tempo) Cloud.
I have a closely related question to this one. We also use single JSD project to track issues from dozens of customer organizations and we need a field (let's call it "Total service hours") that can have different values in a form of hours depending on their license (silver, gold, platinum etc), so that whenever a customer organization creates a request and we resolve it, and log for example 1 hour, this 1 hour should be subtracted from that organization's total service hours. Is something like this possible in JSD cloud?
We have the same scenario @Bostjan Resnik and we are looking into this app:
Timesheet Reports and Gadgets:
Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA t...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events