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Adding external customers to Service Desk

Holly Clarke
Holly Clarke
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March 29, 2018

Hi - I am trying to figure out how to add customers under "Request Participants" to a JIRA Service Desk ticket. I tried to go into settings under People and add a Customer, but this doesn't allow me to do so either. Does anyone have any suggestions? Do I need to change my Customer Permission settings? 

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Jack Brickey
Jack Brickey
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March 29, 2018

@Holly Clarke,

as a Customer from within the Portal you can click the Share link and add other Customers. 

As a agent or admin you should be able to add a customer in the Request Participant field. If you cannot please check to ensure the user is indeed listed as a customer for the project. 

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