Last status of issue is not correctly displayed in overview customer portal

Milad Sarvari March 29, 2018
 

Hi,
I am an employee of the service desk.

I was told by one of our customers that in their issue overview the issues did not have the right statuses.

This indeed heads. Because in these issues I changed the status to close and later to Open again. Jira shows the very first status in this overview.

How can I change this so that the latest status of the issue is here?

 

1 answer

0 votes
Susan Hauth _Jira Queen_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 2, 2018

Hi Milad,

Perhaps you could attach a screenshot?  I'm not sure what you are referring to re the issue overview?

Thanks

Susan

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