We've setup our service desk portal but I have 1 request that is not currently fulfilled through an Atlassian product. I'd like to put the link on our service desk portal though. Is this possible?&nb...
My name is Carolina Maltese, and I work for a company in Montevideo Uruguay (South America). We are really interested in Jira Service Desk, but our clients are Spanish speakers. As a matter of fact, ...
Hi! I'm configuring my Service desk, I have created a new request type with different field in there. It works fine, however, I have noticed that if my field help is too long, on customer interface,...
Hi I am inquiring if there is a way to trigger a workflow change from the JIRA Service Desk when the Goal time of an SLA is reached. Basically a way to escalate an issue ...
I currently have about 50 "customers" that I support via email on a personal project (volunteer work for church). I'm thinking about getting JIRA Service Desk but I wanted to know if each of my "cus...
...mployees' or 'team members' NOT the general public who are your paying customers. Am I right? If this will replace helpscout I'm in. If not then I don't think it makes sense at $25 per user f...
I keep getting the message: "You cannot add new agents because JIRA Service Desk cannot add users to the service-desk-agents group." Steps I have taken: upgrade JIRA to 6.3.5 upg...
I've been investigating about this new pricing options on Service Desk 2.0 and for the server version mentions something about "perpetual license" but support and updates for a year. Does anybody kn...
Hi, we are considering acquiring Service Desk, now that you changed your licensing scheme However, we would need to have a separate customer portal for each of our 20 customers, so that they can l...
Exciting but scary and not entirely clear. I am currently a SD on Demand customer, and I see that Atlassian are aligning themselves on Zendesk for the pricing structure. I am still not clear at all...
Hi! On this page, we can find service desk pricing depending on user number, but on this page pricing depends on agent number. So what is the limitation on service desk? Also, on atlassian FAQ we c...
Where can I modify the return email address for emails coming from JIRA Service Desk? There doesn't appear to be a notification scheme associated with the service desk projects (where I would normall...
My case is: Lets say SLA goal is set to 4h.The SLA timer begins as SLA starts. and lets say SLA completes after 45 mins. Then the SLA timer shows the SLA complete before 3:15(which is remaining time...
Is there a way to restrict creation of an issue type based on which group the creator is in?
Hello, There is requirement to customize JIRA issue screen - adding one section similar to activity and that section will have some fields. Please share idea! Cheers, Rajesh
Hello, we want to use the Jira Service Desk (Jira On-Demand). We need to get issues created via e-mail from our users, but don't want them to get licenses. I've read about the way with the report-u...
can you verify what a week is (eg Mon-Sun) - as used in JIRA service desk reports
Hi Atlassian, I want to create an SLA for pick up time which is applicable for issues created between 8 am and 6 pm. How can I select issues on all dates of the project but only between certain...
hi, We would like to use JIRA service desk for IT and facilities ticketing. It will be 2 differents projects, with differents users and workflows. We would like to centralize these 2 projects in ...
We were using a trial JIRA/Service Desk license for unlimited users. It was great. We can't afford to actually pay for that many users. So now we're 65 users over the limit. Making the users innactiv...
Is there a way to allow the customer to have access to more issues than just the ones he created? I.e. I want to have my customers to see all issues that were raised by a particular user group if t...
Hi, As I see, the ServiceDesk plugin it is not designed to support the communication with a customer through more than user, because on customer portal there is no possibility to share between the ...
Hi Atlassian Team, I am currently reading Jira Service Desk and want to do its installation.But I have 1 question in my mind.Since Jira is definitely required for using Jira Service desk,So if i wa...
I have the following configuration for SLAs: But when I look in the Service Desk Queue, this ticket has its timer paused when the timer should instead be running: Question: What...
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