We have a demo version of JSD installed. I have the following permissions but cannot see the "settings" tab as shown here https://confluence.atlassian.com/display/SERVICEDESK/Customize+and+s...
My customer would like to capture more details from their end-users in, f ex customer company. Is it possible to add more fields to the sign up form?
Hi, We bought the plug-in "project clone" and installed it. It worked properly till some time ago. As for now, we can't see the link to it in the overview What went wrong? ...
I am getting an error when I try to install Service Desk 2.4.1.obr. Apparently there are 47 unsatisfied requirements, but I can't figure out what they really are. I am running JIRA 6.1. H...
Hello We are running the server version of JIRA Service Desk Auto-account creation is currently enabled so that people can email the service desk and it creates an account for them and an issue tic...
Can a JIRA Service Desk agent manage a ticket using email instead of logging into the portal? I want to set up the service but there is a very low volume of inquiries at the time. I would like t...
We moved an issue from one service desk to another and the link from the original issue does not work for the requestor. It works for me, an administrator - so it must be a permissions issue. Is ther...
Hi, Is it possible to extend the JIRA Service Desk? For example, add a custom link below the "Add attachment". Thank you!!! Cheers, RMRodrigues.
We will start by JIRA Service Desk Server (10 users JIRA + 3 agents Service Desk) + Confluence Server (10 users). We will install our above package on the cloud (Amazon AWS or Google Cloud). Our ma...
Hi, I have a customers´ list which were classified according their priority. There are some specific criteria to define where a customer is "more important than" other. When the customer acces...
Hi, i am configuring and setting up service desk for my organization, and am in need of advice or direction. When emails are sent via the email handler, and ultimately manipulated and moved to...
Hi Everyone except agent can answers tickets by email. I don't know where to look. Everytime I want to anserw customer, I have to log in to system. Any suggestions? Regards &n...
Is it really so that it's not possible to change the template for outgoing emails from JIRA Service Desk? (Cloud version).
Currently we are using JIRA Agile. We need a service desk with customer portals which when logged in, the customer is only able to view their tickets. All of our large customers require the same setu...
When I report a problem to Atlassian the first thing that is presented to me is a list of open issues that I should be aware of. How do I do the same thing in my customer portal? Can this...
How can i have a "Other Atlassian Help Resources" kind of links in my service desk like the One which exists with support.atlassian.com where can i configure these links? image2015-5-...
We have been working with the service desk for a while now, and it's been working fine up until yesterday. For the past two days there have been no new issues created by incoming emails. I've been ...
Hi, Just working through a test setup of service desk with a JIRA asset management project following the info in the blog: http://blogs.atlassian.com/2014/03/jira-asset-management-overview/ Is ther...
In JIRA Service Desk customer portal page; what shall appear beside each portal name; Project Avatar or Customer Portal Logo? Both are activated and present from my side, but nothing appears.  ...
How do we change the content of the first email sent to customers - when we add automation 2 emails are being sent? FYI - your site is extremely hard to use!
It's not clear if JIRA Service Desk includes knowledge articles in its license or I have to buy a separate confluence licence?
We previously went through a POC of service desk on 1.x, while it was good it didn't meet all our requirements and the plugin was disabled. Now, that we are on the latest version of ser...
When working with JIRA Service Desk, I notice that some fields related to a ticket, such as "Priority" and "Description" are automatically displayed in the customer portal, in a section of the ticket...
Hi, I have a custom workflow set up for "Change" type requests and was hoping I could use the new automation module to assist with a loop of service desk/customer comments similar to the built-in wo...
Hello, I have two simple metrics in place - "Time to resolution" and "Time to response" and there's a scenario when "Time to resolution" SLA is paused because ticket is put on "Waiting for customers...
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