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how to search on issues created between certain hours

Hi Atlassian,

I want to create an SLA for pick up time which is applicable for issues created between 8 am and 6 pm. How can I select issues on all dates of the project but only between certain hours?

The calendar functionality within service desk is not helpfull because that only supports to start or stop time on a SLA after SLA has been

This want I want to create: Pick up time SLA

between 08am and 6 pm : pick up time 15 min

between (00am and 8 am) and (6pm - 12pm): and type blocker: 30 min

between (00am and 8 am) and (6pm - 12pm): and type blocker: 60 min

Please help

1 answer

0 votes

hey Jeroan.

You can use JQL filters on your SLA Goals to do that.

Take a look on this document to better understand SLA goals.

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