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Jira Service Desk
Questions
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Hello The first login on ServiceDesk at every morning is very slow. It takes up to one minute until I am logged in. Besides that, every login is very fast. The problem also appears after about an...
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I know for Jira software you have to install and pay for add-on tools but looks like automations are free in Jira Service Desk, can anyone confirm that for me please? Thanks, John.
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Currently I have a filter to import into excel which includes various fields. As part of this I would like to be able to also import the last comment made on the ticket. How can I do this?
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Hallo everybody, I'm working with a customer and they have two working students here working with attachements. They have this process: 1. Student A has to view all attachements on issues after a c...
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Hi, we want to prohibit certain users the ability to raise requests in certain projects (they get confused about too much options). But in general we need public Service Desk projects. How can I ach...
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Hi, I think I have a misunderstanding of the customers in JIRA. Maybe you can help me here? - The Service Desk is public - I have 4 Customers, A B C and D - I have 5 users, ...
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We are looking at starting to use Jira Service Desk, however we are dependent on connecting it with an older Jira Software on-prem server. Anyone done anything like this before/know if it is possible?
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I have a question about the 'Created issue' item on the 'Create linked issue' screen. ・Please tell me how to use. ・Does the operation change with the selected item?
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Hi, I have the following question. I there a way to prefill a label field with values without creating a dummy ticket with all the values inside? Is there also a way to decline all other values? b...
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Hello Team, Suddenly unable to view queues. The same permissions and configuration is implemented in the UAT and the queues are visible there. But in the production, the queues are not visible. ...
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Hello. We'd like to implement the KCS methodologies to our workflow and first things first, we have to be able to link articles (in Confluence) to the Jira tickets. I know that we can Search an artic...
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Hola comunidad ¿Conocerán a alguien que me pueda ayudar a dar de alta el servicio de HelpDesk de Jira para mis clientes? Queremos explorarlo a su máximo y queremos que cuando el cliente esc...
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We have set attachment size to 35MB however when we send an email with a total of 30mb of attachments a ticket never gets created and we get the bounce back.. Message too large. We confirmed we are a...
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Hi i am currently working with jira service desk and Confluence and would like to create knowledge base articles from a jira ticket. So what i would like to do is when they cluck on the create an art...
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Is there a way to send an email notification to someone that is trying to open a ticket via email, but is not in the customer list, and I don't want to turn it public? I would like them to get a not...
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I have a filter crafted that pulls all open JIRAs my team is responsible for. We lock (archive) our release versions a couple of weeks before the actual release. This release version is not sho...
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Hi There. I am unable to Connect a custom email account. The link to Gmail , Microsoft doesn't work. When i click it, nothing happens. Please help
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We're looking to mark certain tickets as confidential, so only certain team members can see this specific ticket and work on it. Any ideas?
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When I try to edit the service desk queue to add the column "Priority" to the issue list view, I receive the following error: The value 'Work in progress' does not exist for the field 'status'....
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Hello, Some customers of my Service desk want to be watcher of some tickets created. Even if I granted them with the ReadOnly rule, when I add them as Watcher, I got a error "The user ...
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We want to find the best way to move a ticket from One SD to the respective SD. Example: Customer accidentally created ticket for Infrastructure Service Desk but the ticket was for Tech Supp...
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Our space's language is English, but sometimes I see that the field title "Summary" get's translated to Russian - it's different from different browsers we try it on. There's no auto-translate enabl...
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We have Service Desk set up in Jira Server. Customers have jira accounts and accounts are associated with organizations accordingly under Service Desk customers. These users create service desk requ...
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Hello! I am using JIRA Software and JIRA Service Desk both server versions. I developed a project to automate documents approvals step-by-step by different users (from different departments). Now I...
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Hi, I can't add a custom email account in Jira Service Desk. Nothing happens when clicking the three buttons in the bottom. I have tried multiple browsers with all extensions disabled ...
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