Jira Service Desk

• jira-service-desk
• cloud
• jira-service-desk-cloud

Do you now how to set friendly URL for Customer Service Desk (JIRA Service Desk) instead of: http://xxx.xxx.xxx.xx:8080/servicedesk/customer/xx/? I want for example http://servicedesk.mycompanydomain...

• jira-service-desk

Hi, i have a question about auto refresh result on filter in dashboards. Can i set action on auto refresh often/more then 15 minutes. See this function on screen,

• dashboard
• jira-service-desk
• refresh

Can I change the default priority of new issues created through the Customer Portal? By default all the new issues are 'Medium' prioritized. Is it possible to change that? Is configurable per Service...

• jira-service-desk

How can I set automatic watchers (one or more) to all isues created in the project? I need it for JiraConnect push notifications.

• jira-service-desk

Hi, could you tell me please how to change the color of the category To DO for example which is actually Blue in JIRA and make it red instead for example? Thanks Melissa

• jira-service-desk

We're trying to use the Service Desk application to allow the public to create new bug tickets for our game. However we would like to allow them to view tickets that have already been created. How do...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hey folks, Is there a way to link an existing internal JIRA project (used for development) to a JIRA Service Desk Project (used for collaboration between support & customers)?

• cloud
• jira-service-desk
• jira-service-desk-cloud

Sample workflow: Customer logs a service desk ticket. Support analyst determines the ticket is a product bug. Support analyst transfers to Production Development (and the creation of a Bug Is...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Is it possible to edit the service desk email templates, like the jira ones? I want to remove the "You can view the full request" line and the advertising footer for service desk at the bottom....

• jira-service-desk

I have read this fairly limited article and can find no other more detailed articles - https://confluence.atlassian.com/display/CONFEVAL/JIRA+Service+Desk%3A+Bulk+Add+Customers and it sugge...

• getting-started
• jira-service-desk
• jira-service-desk-cloud
• user-management

Note : This is a seed question from the JIRA Service Desk team. *** Update: JIRA Service Desk now has a public REST API, see the release information below ***  We're delighted to announce that...

• cloud
• jira-service-desk
• jira-service-desk-cloud

I'm in the process of evaluating JIra Service Desk 2.0 and have a question: when I try to assign an issue to a user who is not an agent I get 'user cannot be assigned issues' , even though the user...

• jira-service-desk

Hi, I'd like that my customer could close or reopen and issue which is resolved on Zend Service Desk portal   How can I do ?

• cloud
• jira-service-desk
• jira-service-desk-cloud

I am building up a scope for JIRA server migration to cloud.  If we want to use Single Sign On or LDAP authentication, how can we do that in the cloud? What is the cost for it?

• jira-service-desk
• jira-software
• user-management

We're currently setting up and testing Service Desk and have noticed some unexpected behaviour with regards to file attachments. If an issue is created using the customer portal, and a file is atta...

• customer-portal
• jira-service-desk

I'd need to export about 3k issues in jira and I was wondering if there is a way to do that(even in different excel files). PS: I have jira cloud. Thanks

• export
• issue
• jira-service-desk

We have created a Jira SD project and want to associate an external email with the project.  We've navigated to Project Settings -> Email Requests and tested the work flow with the built in A...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Atlassian community, we recently implemented JIRA Service Desk 2.0.2, and our team is very nervous about comments defaulting to "Respond to customer" versus "Internal comment".  They're very afr...

• jira-service-desk

I've seen topics explaining how to export a list of issues to excel, for example here: https://confluence.atlassian.com/jira064/exporting-search-results-to-microsoft-excel-720416693.html. However, i...

• excel
• export
• jira-service-desk

Just to clarify, I want to transition an issue to Waiting for Customer but I cannot see how to achieve this.

• jira-service-desk
• jira-service-desk-cloud

We are having trouble completing the mail configuration for SMTP and Incoming mail with Office 365. After complete the SMTP setup and test we receive a successful connection. However, when sending a ...

• jira-service-desk

I am using JIRA Service Desk 2.0.4. I need to put my custom fields in the customer portal. How I can configure this? Also, I need to customize (e.g. show/hide) custom fields based on first custom fi...

• jira-service-desk

JIRA Service Desk Cloud The example I want to achieve is green text on black background. E.g.: {code:title=Black background, green text|titleBGColor=#000000|titleColor=#00CC00|bgColor=#000000|color...

• jira-service-desk

Atlassian currently auto-closes tickets after 10 days, is there a way we can do that on our service desk?

• jira-service-desk