Community resources
Community resources
Community resources
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- Questions
Jira Service Management
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Is it possible for the system to delete tickets,and if so how do i locate them again?
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Other JIRA items are accessible but Qmetry is getting below error
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How can I let the customers transition work items in Customer Service Space? I can see the option in "Service Desk Space" but not in "Customer Service Space", I tried assigning myself "Ad...
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Hi Team, We are trying to bi-integrate Jira Service management with Tally ERP 9. So how can achieve this? Please let me know. Thank you, Regards Maruthi
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Hi everyone, I’m trying to configure a weekend on-call schedule in Jira Service Management (Operations) for a team split across two timezones (3 members in UTC-7 and 1 member in UTC-6). The Goal: T...
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We use Service Management and utilise Organisations as external Companies. There are some scenarios where I want to be able to have a note pop up to a service desk agent that warns them of some si...
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I want to delete Asset objects that fit certain criteria. One of them is they should not be used on Jira work items. I have not found a way to filter them or use Advanced AQL to make sure they are n...
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My AI agent is not creating work itmes in my service management board when my client ask for human help. this was a feature proveed in preprod stach and it was working, now that i have it in producct...
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Status change emails are being sent in Jira Service Management, but the “waiting for your approval” email is not being sent to approvers. Outgoing mail and customer notification for approval are enab...
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Hi, I would like to a add a Reject Screen when the approval status is decline on Operations Approval and Financial Approval. Please see below sample of reject screen Here is my cur...
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Our JIRA intake was set up long back by some previous team members. I am able to close the access tickets in the intake where as some of my team members are not able to. I am trying to find som...
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Hello, currently when customer's submit a ticket, everybody part of the customer organization will get the jira thread of responses. We want to change this where only the ticket requester wil...
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I am looking to inventory all automation rules for a particular space as part of a larger initiative whereby the current space will be recreated in a new space and most entities will be redesigned. A...
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Hello everyone! I'm trying to automate an issue opening through python using the Jira APIs. The issue which I'm trying to open has a form inside it. I'm getting successful in upload a file to an i...
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I built this schema for our assets but I can't find the objects Laptops or Desktop when I to create a dashboard in asset dashboard and not sure why its not listed.
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As a JSM Cloud admin, are there any native methods used to extrapolate marketplace app utilizations? Also, is there a way to extrapolate the list of apps being used by the site? Marketplace app info...
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Hello! I am cloning a ticket into the same project space and would like to write automation based on the cloned fields in the cloned ticket. An example of the automation I've been testing is: if the...
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Hello, Is Assets a separate application from Jira Service Management, or should it be considered a feature of Jira Service Management ?
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Hello everyone, we are currently looking to expand our CMDB and include SaaS software. Is there a 3rd party tool we can use to identify, track and analyze SaaS in JSM Assets? Also i...
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would like to know the exam fees for students from India, how much is the fees for second attempt
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Hi Mr./Ms. I'm integrating Jira Atlassian to Microsoft Teams using the Assist App. At the Assist chat, I have pressed on the "Agent Channel" or "Request Channel". The Assist doesn't show the Space...
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Anyone using Jira Service Management: I need a way on the customer portal form to let users add multiple expense line items (Type, Date, Amount, Description) with an ‘Add another’ button, instead of ...
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"Organisation" is currently in the work item view and we also need it to be in the request form so customer can add it when they are raising a ticket.
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Is it possible to restrict other admins and allow only org admin to change the channel access for JSM company managed projects if so, please suggest a way Note: For now, I'm trying to achieve in tr...
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| Subject | Author | Posted |
|---|---|---|
| May 29, 2025 11:41 AM PDT | ||
| February 24, 2025 1:07 PM PST | ||
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| February 18, 2025 9:03 AM PST |