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Jira Service Desk
Questions
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Can’t create a classic device desk project (only next gen)
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Hello Community, On my service desk project there's a 3rd party integration that appends text to the description field that I'd like to remove as it causes unnecessary noise and confusion. The proce...
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Hello, Based on count of values chosen in a field ("Test1" in my example) in customer portal, I need linked issues to be created, so that in case 3 values are chosen in customer portal, 3 linked iss...
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Hi, I have an employee trying to move a CM ticket into deployed status and is getting the following error. Cannot execute transition 951 on HSQ-13971 due to check error. - resolution:Resolution is...
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Hello, In the customers view of any of our service desk projects, the list shows customers with their initials in the avatar image and others with the default gray user icon. If we hover over these ...
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I want to change the FROM field but it's grayed out. I want to use the default service desk email address.
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Hallo everybody, I'm a little bit confused. We have not customized anything in the Templates for Customer Notifications: But when I get the invitation mail... -> In ...
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Не импортируется проект из серверной jira в облачную. Как можно решить этот вопрос?
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I am looking for (possibly) a plug in for Jira self service portal where end users can book time in a calendar displayed on the portal once a ticket has been logged. Has anyone done this and wh...
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Is it feasible to have a clickable link within a form in a Jira Service Desk Cloud Customer Portal?
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We have used JIRA Servis Desk and JIRA Software (+ test TW4J). The customer accesses the customer portal and enters IS requests. People from the customer have entered an email as part of the Cus...
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Hi. I have noticed that sometimes, when a JSD ticket's status changes, its Resolution changes form "Unresolved" to "Done" in error. So far I've not been able to pin down an exact sequence of ev...
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Hey everybody, please compare the first screenshot here: https://support.atlassian.com/jira-service-desk-cloud/docs/changes-to-requests-in-the-new-issue-view/ Where can I configure the rig...
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I want Jira service desk to send notification msgs to microsoft teams as chat messages. I tried to find below automation action in project settings but it is not there,
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Hallo everybody, we have a simple but strong need to enhance the Customer Profiles in JSD Cloud. We want to see some additional data like: - Phone Number - Department ... and addit...
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Hello Atlassian Community, I want to create a automation, that puts issues with status "solved" or "done" in status "closed" automatic after 3 days. I have tested it in many ways, the automation wo...
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Hi, If an E-Mail is sent to our Jira SD address, every recipient (even those in CC) is automatically created as a Service Desk Customer. We would like to disable this in order to have more control o...
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Now I'm installing JIRA Service desk on the computer having confluence with MySql 8.0. When configuring the database for JIRA Service desk, there is issue 'not empty'. The database is created and e...
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By going Settings -> System -> Send email it is possible to send mail to specific Jira user group. How can I change the email address it is sent from?
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Hi! I need to find dates (not days!) between two given dates. This is used in workLog created custom Listener E.g. start date = Sep 20 end date = Sep 25 result = Sep 20, Sep 21, Sep 22, Sep 2...
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I have several customers in multiple organizations that need to be configured as such. I've created Automation Project Rules in ServiceDesk, but want them to stop executing after one of the ru...
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Hello JIRA community, I have got JIRA v8.10.0 and JSD 4.10.0. How do I disable the customer comment function in a issue when a issue is closed? I have tried all property and values that I c...
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In my configuration I am unable to find the Due Date field as mentioned in the confluence article https://confluence.atlassian.com/servicedeskserver/example-creating-an-sla-based-on-due-date-95671330...
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We're using the smart value {{issue.comments.last.body}} to show the last comment in the body of an email. If the comment includes links, they show with the Jira link formatting which includes bracke...
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Having tasks in same queue allows our team to track, assign and work on a task right away. Sometimes two people can claim one task (even though they reload the page) at the same time and both think t...
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