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Jira Service Management
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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While making the Comments field mandatory, there are 2 options - 'Reply to customer' and 'Internal Note'. How to make only the first one mandatory? Because our use case requires all JSM users to see ...
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Dear Team, is there a way to exclude the week-ends in time difference? I use the following smart value: {{now.diff(issue.duedate).abs}} from which I need to exclude the week-ends. Can you ...
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When i want to reply to a customer I put a comment in the ticket but since monday 30 juni I have notice dat my comment For example ticket [SD-78056] Woonruimtebemiddeling (WRB) - Autorisaties...
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So I am struggeling a little with the custom fields connecting my assets DB to Jira tickets. The DB setup example: -Cars --Wheel ---SerialNumber ---producer ---ect... I have linked my first ...
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...y customer (internal comment) or if customer should see it (public comment, answer customer). There was never a problem, but since a few days the default setting is "internal comment". But w...
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...bsp; "fileName": "object_schema.zip", "objectSchemaId": 1, "includeObjects": "true", "password": "12345", "objectSchemaName": "o...
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Já montei uma estrutura de abertura de chamado via e-mail, funciona perfeitamente, porém há informações que quero incluir como se fosse de chamado pelo portal, como componente e ação e sintoma e SLA,...
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Hi, I have been at this all day (YouTube, Atlassian community, etc.) and I have created a new permissions scheme, created a new role, added users to the role and then granted them "Browse Only" acce...
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Dear all, I need some guidance from you. I need to export my JIRA user database or find a way to find out which project(s) my instance users are participating in. Example: Francisco Navarro: - Pr...
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There is a user who has searched for certain asset objects using the “Serial number” attribute. He searched for the asset objects via the “Search object” field (see image 1), which can be seen at the...
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Hi Guys, i am new to jira required help on this task. how to create the workflow for data migration from oner server to another server in jira withe approval status.
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Hello Dear Community, I have the following situation. In my project, I am sharing a ticket with my service desk customer through the Request Participants field, but they do not get notification...
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Hello, I try to link work items with my services unfortunately no matter what I do, I cannot see the linked work items on services. It does work for other assets though.
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1. Notifications in Jira Currently, the three of us do not receive any email notification when a new ticket is logged in Jira. We only receive emails once we’ve assigned a ticket to ourselves and th...
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Hello, some (not all) of our agents told me, that after deployment of new JSM navigation/design JSM is reacting slowly, sometimes, not always. And sometimes (like today again) they get a message&nb...
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Hello, I'm trying to set up Forms in Jira Service Management using a Data Connection as a source for a dropdown field. We have an internal API that returns client-related information. To filter the...
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Hi, Not sure if this has been asked before. When a customer replies to a ticket that is older than, say 1-2 weeks, the old ticket reopens with a notification to the ticket owner. Yesterday t...
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Hello everyone, maybe someone has an idea how I could solve this. I would like to change the upper background like here Best practices for configuring your customer notifications When I look...
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From https://confluence.atlassian.com/automation/jira-smart-values-issues-993924860.html#Jirasmartvaluesissues-attachment I know how to do what I want to all the attachments in issue, e.g.: {{...
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My Goal is that: All members of an approver group must approve for the ticket to proceed. If any one of them declines, the ticket transitions to a Declined status. I followed these steps but...
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I've created a new project, "MDU BOM + Change Orders" and when viewing one of tasks that were logged (on the Views section of the project) it displays "Knowledge base" and "Priority" within the detai...
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Looking to import from CSV into Assets. Different Data sources have different formatting ( like for Hostname - EG one source says hostname - ABCDE and the other says - abcde). Some have i...
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Hello I would like to create and save an AQL filter like I can with a JQL filter. I can enter in the formula with advanced search in the object menu and can see the records I want. Is there a w...
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I'm trying to set up a service with a Service Management project. I want to tie the service to the project so I can set stakeholders. Currently, this documentation on how to create a service i...
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Hi - noob to Jira. I have setup an Asset Import from Entra using the connector and following the instructions really carefully (I believe!). When I get to pressing the 'Import Data' button, I get a d...
Atlassian Community Events
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| yesterday | ||
| June 25, 2025 7:43 AM PDT | ||
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| June 18, 2025 4:57 PM PDT | ||
| June 6, 2025 10:03 AM PDT |