Community resources
Community resources
Community resources
- Community
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- Jira Service Management
- Questions
Jira Service Management
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Dear Community, It is great to connect with you all again! I am currently working on retrieving historical data and require assistance with a specific JQL query challenge. The Goal: Historical Pri...
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We have employee data in a database that contains information such as their Employee ID, Dept, Manager and other details. When they create a JSM request using a form we want to be able to pull their ...
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Hello! I need some support with an inactivity rule. I need the following logic: My automation needs to run Monday through Friday, hourly, checking the "Awaiting customer" ticket queue. It shou...
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Dear all, We are actually review a process for handling the best approach to manage different level of support when an incident is reported from Jira Service management Usually L1 support are Agent...
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Hello, I am trying to create a user selector (in a form) that suggests their names. I have created a custom field - user picker, and I have linked it to field in the form. Now I have one probl...
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When I try to add my first additional agent to my free account by selecting "Invite users", it returns "Request is not tenanted properly" after I entered the email address and submit the request.
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delete my account
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Pessoal, bom dia! Existe a possibilidade de "adicionar marcação" (flagged) em um card do Jira Service Management? Não aparece na lista de ações (print abaixo). Se sim, como fazer isso? Obr...
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Dear ALL, I would like to code an automation rule where the trigger is When: Version updated My question is: which is the syntax to use under the "More options" of this trigger, called "Version na...
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Hi Everyone, Here to collect some ideas , and suggestions. Company asked me to create a Decision tree for our first line support Team. Seems quite easy...but also...would be sad not to correctly u...
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I want to automate the way we are raising tickets in Jira. I want customer to just send us an email and by reading that email we should be able to differentiate the different fields in the particular...
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Hi all, we would like to be able create another development escalation out of a development escalation. That way we could use the same operational processes in different escalation layers. It...
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in our JSM Support Project we want to work with the field "Team" to assign tickets to a certain team. Our problem is, that ALL teams from the site are available in the field. So also project...
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How to add Assignee rights to a Jira user in Jira ServiceDesk? Which user permissions must be set (for me as a Jira Administrator) to grant my Jira user the right to change Assignee in Jira Servic...
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I have Project admin rights and want to add new group in protal but when i try to add group there is no response. Do i need any other permission or is there any setting or other way to compl...
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The memory of the settings like expanding forms automatically seems to be bound to the browser session can I change that behaviour? Thanks a lot Oliver
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Hi I'm creating automation where date value come from Assets and date format is in variable End date: {{object."End date"}} Now i have in Assets another field ( {{object."Renewal date n...
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do i have any option to translate this labels? it would greatly increase customer trust
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We are on Jira Cloud. OBJECTIVE: To retrieve the account id from the display names and update custom field. USE CASE: When a user mentions another user(s) in an email reply to a work ...
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Hello! I'm trying to create an integration between Slack and Jira so that when alerts are triggered in a channel, I can set up escalation routines and send notifications to the responsible people. Ho...
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Hello, I've created a new portal form for users to complete. Once complaint we have had is the date time field, is when setting the time it shows the AM and PM options not the 24 hour t...
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Testing JIRA service management with Zabbix . Followed the steps as per the Integrate with Zabbix | Jira Service Management Cloud | Atlassian Support. I'm getting alerts created automatically, h...
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Hello team, I want to analyze the answers of a particular JSM form question in PowerBI. To do so, I have created a custom field in my project and linked the form field to it. Next I used Power...
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Hi Need to create JSM workflow with tickets, URL for customers and service agents to resolve tickets. Also, it will have couple of stages, where in every stage different team will work on pr...
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Dear community, We need an approval stage for incoming tickets within the company. I know about the approval option via Workflow. However, what I need is to ensure that the person's manager approve...
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| 3m ago | ||
| July 29, 2025 5:22 PM PDT | ||
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| July 11, 2025 4:42 AM PDT |