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Jira Service Desk
Questions
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Hi I have a client in my service desk that gets below error when trying to login You do not have a permission to log in. If you think this is incorrect, please contact your JIRA administrat...
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Do you now how to set friendly URL for Customer Service Desk (JIRA Service Desk) instead of: http://xxx.xxx.xxx.xx:8080/servicedesk/customer/xx/? I want for example http://servicedesk.mycompanydomain...
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How can I set automatic watchers (one or more) to all isues created in the project? I need it for JiraConnect push notifications.
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I currently have a JIRA 6.4.x + Agile install and am trialling a JSD 2.5.x as addon. I wanted to perform an upgrade on my test server but am unsure how to proceed. I can see three available files for...
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Does anyone know how to integrate Jira (core, service desk and/or software) with MIcrosoft Teams Tab? I know there's a connector, but not a tab, where you can actually manage issues from Microsoft Te...
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This question is in reference to Atlassian Documentation: Setting up your service desk How do i delete a project?
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Can I change the default priority of new issues created through the Customer Portal? By default all the new issues are 'Medium' prioritized. Is it possible to change that? Is configurable per Service...
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Using the JIRA python module this example works: from jira import JIRA jira = JIRA('https://jira.atlassian.com') issue = jira.issue('JRA-9') print(issue.fields.project.key) # 'JRA' prin...
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Our company plans to use Atlassian software as standard support tools for software development. We prefer the cloud-based option but according to the European and German laws we have to comply wit...
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When receiving email in JIRA Service Desk we often get different mails belonging to the same incident. We can of course link the tickets but we (and the customer) loose the history in the ...
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Sample workflow: Customer logs a service desk ticket. Support analyst determines the ticket is a product bug. Support analyst transfers to Production Development (and the creation of a Bug Is...
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We can't create this issue for you right now, it could be due to unsupported content you've entered into one or more of the issue fields. If this situation persists, contact your administrator as the...
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Hi, could you tell me please how to change the color of the category To DO for example which is actually Blue in JIRA and make it red instead for example? Thanks Melissa
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Good morning, we have several customers reporting that when they try to open Jira on Internet explorer 11, appears an empty page. After a research, we propose to: 1. Disable the browser's compatib...
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Hey folks, Is there a way to link an existing internal JIRA project (used for development) to a JIRA Service Desk Project (used for collaboration between support & customers)?
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Hello, I am using the /rest/api/2/issue API of JIRA. I am successfully able to use Get for below URL https://futuregroupb.atlassian.net/rest/api/2/issue/LHEL-24 but i get 403 forbidde...
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Is it possible to edit the service desk email templates, like the jira ones? I want to remove the "You can view the full request" line and the advertising footer for service desk at the bottom....
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I am using JIRA Service Desk 2.0.4. I need to put my custom fields in the customer portal. How I can configure this? Also, I need to customize (e.g. show/hide) custom fields based on first custom fi...
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how to get all the issues from a project with jira rest api? thanks in advance.
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I want to customize the Service Desk Portal page, sort of described here: https://confluence.atlassian.com/display/Support/List+of+Service+Desk+Customizations+from+Atlassian+Support When I go t...
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Hi I am looking for several days how to exclude the results from a first filter in a second filter. So basically, I have 2 projects. One is for our support, the second one is for our development.&n...
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I have created a Kanban type of project. Now I want to change it to the Scrum kind of project so that I can define sprints. Is there any way I can change the project type to Scrum and start using spr...
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Hi all, We are trialing Jira Service Desk for a large-ish, flat, team-based organization where members can serve on multiple teams. A few needs that are not out of the box... Assigning i...
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