Jira Service Desk

Hi. I found out our custostomer cannot see in customer portal in request overview all open tickets. F.e. status RESOLVED - no issues. How can I manage queues for customers? Like I can manage queues i...

• jira-service-desk

I'm using Jira Service Desk, Next Gen Project and I cannot find how to edit or set the resolution status or field. I've tried editing the workflow and I have done and completed statuses, most of whic...

• jira-service-desk
• resolve-issue
• servicedesk

Hi, I am brand new here, I am responsible for SD activities and to adjust already made setup to current needs.   Found out the project is still named DEMO. F.e. in project setting/summary/sche...

• jira-service-desk

I have associated the "View Screen" with the state transition "Done".  I set the property value to jira.issue.editable = false, but the Edit screen still displays?   How do I get rid ...

• jira-server
• jira-service-desk-server
• server

I have 2 custom fields Actual Start and Actual finish.  They want the Sprint value copied to the Actual Start field populated with the value of the Sprint field when issue is transitioned to Imp...

• automation
• jira-service-desk-server
• power-scripts
• server

Hi,   My need I want to set up automation that after 3 days in states (Awaiting customer or Awaiting Approval) to comment to customer that we need their response and we will resolve after 7 d...

• automation
• jira-service-desk

Hi,    I was wondering if there is a way to stop the SLA Time when the status is escalated, in the instance of outside parties having to fix an issue i.e hardware. So this doesn't affect ...

• jira-service-desk

While creating the Gantt chart i can see few of my tasks are correctly mapped with my Epics but few are directly mapped with initiative wheras they should also come under epics.Iam unable to find the...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi all, I need help with an issue where i do not have any more idea.   I cannot assign a user for a jira service desk ticket. The assignee field of "Ticekt No" could not be updated. User "na...

• jira-service-desk

Hi Guys,   I have a strange issue in a Jira Service Desk (Server) i have the field "Request Participant" but it "transforms" the name of people i put there into dots.... as like they are too l...

• jira-service-desk
• jira-service-desk-server
• server

We are a small team, 3 agents which provides support and 6 customer users which should be able to register the incidents. Are these customer users also free for accessing the service desk tool?

• jira-service-desk

Hi ,   We already use on the company service desk but for a specific service. Now we do some test to use it for our IT support.   I have some question, we want that all users who creat...

• jira-service-desk

Hello Community, I'm setting up a proxy reverse to Jira Service Desk with nginx on Ubuntu 20.04. I've followed the documentation provided by Jira, but something is not working or I'm making wrong. I...

• jira-service-desk

Realizing most of our service tickets can be resolved by executing data fix script in SSMS, I am looking for a way to automate the process.  now my question is can i commit the SQL data fix scr...

• jira-service-desk
• jira-service-desk-server
• server

I am new to service desk using cloud option.  Would like to modify the login screen and have a registration option for non registered customers.  Does could help desk support this optio...

i am using jira next gen version. i want to update the status under resolved on queues. i cant see the option of resolution to auto update the field in transition to "resolved".   when i creat...

• jira-service-desk

Hi Atlassian community. Is there any way to book meetings in a google calendar using Jira automation?

• jira-service-desk

When this happens: A particular email address is sending a lot of email to JIRA Service Desk inbox in a short period of time. The advanced mail loop detector will block emails from specific email a...

• jira-service-desk

In a list (dropdown, checklist, multiple choice, etc), Can one option be "other" where that is actually a text enterable field available in the list itself? Right now - selecting "other" requires a ...

• jira-service-desk

Hi! We have a license for 3 agents. They receive email notifications based on tickets. For email notifications, I added a Manager to Project settings\Notifications. Added his address as:   ...

• jira-service-desk
• jira-service-desk-server
• server

Buenos dias Tengo instalado postgre 12 y me dice que no es compatible Que deberia de hacer ? No quiero desinstalar esa version Gracias

• jira-service-desk

I am working on a process to create a Jira issue in a backlog for a service request in JSD.  I started looking at the create constrained issue process here -   I began using  http...

• constrained-issue
• jira-service-desk
• jira-service-desk-server
• scriptrunner
• server

We are trying to pull events where a user is deleted or given additional access but we cannot see who is making the changes. Is there a configuration that needs to happen?

• jira-service-desk

Hello team, i have created a Project automation rule in JIRA service desk, when ever a comment is added in the customer portal the comment is seen in the ticket plus the cloned ticket. and when eve...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, I am essentially trying to create a version of Atlassians own feature suggestion portal.  We have a number of service desk portals already. I have created a new one which I want to give al...

• jira-service-desk