Jira Service Desk

Hello! I want to set the options from another field using cascade field answers For example:  Cascade field options selected : Cascade field "Area"  America -> Area2 Languages a...

• behaviour
• jira-service-desk
• jira-service-desk-server
• script-runner
• server

Hi, I'm sure there is an answer already but is there a way to move the help desk widget? It is spilling over onto the scroll bar and we've had complaints about it being in the way. Any ideas on how ...

• jira-service-desk
• widget

Hello! I noticed that the satisfaction survey was not sent to the client even if the option in "costumer notifications" and "satisfaction settings" was enabled. Then I realized that this is only ...

• jira-service-desk

Hi, From my understanding by default a customer can only view ticket request he/she has created from the customer portal. I would like to know if it is possible to allow certain customers to view t...

• jira-service-desk

They should also only have access to Customer Portal.  What am I missing?

• jira-service-desk

I have a custom issue that I created (lets call it CFO Approval) that I would like to add to a new issue type (lets call it Software Acquisition).  I can go through the process of adding it to ...

• custom-field
• custom-issue
• jira-service-desk

We use Jira Service Desk (Server) up to 3 agents. In my opinion, it supports unlimited customers who can create issue ticket. However, when we set up the email incoming server, handler, and we test...

• jira-service-desk

Some Service Desk tickets assigned to a user are not showing on the "Your Work" dashboard. We think this has to do with incorrectly set Service Desk ticket resolutions. – - – - – The ticket is "In ...

• dashboard
• jira-cloud
• jira-service-desk
• resolution
• status
• +1 more tag...

I am trying to create a report that shows the average time tickets are in a given status, such as Waiting for Customer. When building a series, I see a choice for the status, but not a way to then a...

• jira-service-desk

We are trying to set up our new service desk and want our customers to be able to upload excel and word documents as attachment to their tickets but it doesn't seem to be working. We don't have any i...

• jira-service-desk

Asking about batch notifications for Jira only - not service desk, Confluence,etc

• cloud
• jira-service-desk-cloud

Hello, We are encountering an issue where users who have permissions and access to Jira Service Desk submit a request via email, and under Applications > Email Requests it shows the message being...

• jira-service-desk

I am trying to build an automation that needs to use the Organization field. I cannot find what the smart value would be for that field can anyone assist?   Something along {{issue.Organi...

• jira-service-desk

Could able to find some api call with Experimental tags on it . Is that supportable to any system and do we get any support from jira community end as well .

• jira-service-desk

Could able to find some api call with Experimental tags on it . Is that supportable to any system and do we get any support from jira community end as well .

• jira-service-desk

Hello We have a number of Service Desk's in use and want to configure an additional SD for use by our HR team. I'd like to know whether we can restrict access to the content of their requests to onl...

• jira-service-desk

Hi Community, We heard from customer that project is not visible to them. We have added  as "service desk customer" in People. When we cross check permission scheme we could find service desk c...

• jira-service-desk

Hi All, I was wondering is there a way you can hide the "Share with" option when a customer is logging a call? I have added an organization and added the customer, when the customer logs a call the...

• jira
• cloud
• jira-cloud
• jira-service-desk

Hi!   Is there a way for a all the email correspondence on tickets to include the original issue as well as the underlying comments? We don't give users access to the portal as it's not integr...

• jira-service-desk

Hello) There is such a problem with managing our customers. Gsuite has been successfully connected and our users are added automatically. But, when I add users to customers in Service Desk Pr...

• jira-service-desk

Hi, I have a problem with outgoing emails from Jira. I have an Incoming Email Handler that creates issues on behalf of reporter. The account is created. He receives a welcome email "Account Created...

• email
• jira-service-desk
• outgoing-email

Hi Community! I've a question regarding some automation of our processes. We are a team of nine and receive a lot of support requests. Various status exist (e.g. Backlog, To do, etc) to represent th...

• automation
• jira-service-desk
• jira-service-desk-server
• server

I cannot access anymore to the elements of the satisfaction email sent to customer when a ticket is resolved. When I go to project->parameter->Satisfaction parameters, nothing happens. Can so...

• jira-service-desk

This has worked when we originally set up, but now I am changing mine again it is spitting up this error " Cannot attach file myprofilepic.png: Unable to allocate space on the server for the avatar....

• jira-service-desk
• jira-service-desk-server
• server

Hello,   I just noticed on our JSD that the Reporters names are now appearing as User xxxxx.   Is this a something that Jira is doing in the background as I haven't made any changes tha...

• jira-service-desk