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Jira Service Desk
Questions
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Hi, I am setting up incident management and have a question about how to handle the following scenario: 1. User calls to say they are unable to edit a form. 2. An incident ticket is created ...
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Hello, I've noticed when you log a ticket through the customer portal on a Next Gen Project it doesn't show the Request Type like the Classic Project. Is there a reason why?&n...
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is there any way to make video calls and voice calls through confluence or Jira Service Desk ? Or a way to link Microsoft teams calls ?
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We use bitbucket jira version.In the version we can display pie charts in confulence page .But we need to display jira issues in bar charts at confulence page.is there any way?
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Is there a best practices guide for employing Jira products, protecting them with Cloudflare? We have a domain protected with Cloudflare CDN, we use Cloudflare Access to protect some hosts, ...
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Hi All! It's possible downloading a report the satisfaction results? How? Thank you so much!
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For example my Project Key and number is CC-135 and my subtask is CC-136 I would like to know if my subtask to that CC-135 issue could be something like CC-135.1 and then the second subtask be CC-13...
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Set up Jira Service Desk. I need to schedule Monthly or annual reoccurring tasks. How do I do that with a service request?
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Hi, The title pretty much describes what I'd like to do. We have a project of Issues that are often linked to issues in another project. We'd like to do a JQL query to find issue...
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We migrated to Jira cloud and we are planning to use JSD Cloud soon. We have concerns regarding the speed on Jira Cloud - it takes time to load page with many issues. Now when we plan to use JSD Clou...
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Good morning all, I have a bit of an odd question for the community regarding Jira Service Desk. We are a very large organization and are currently working on a global transformation of sorts where ...
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In Jira Service Desk I want to find the issues of organizations with a certain part of the name. For example, all organizations with Adviseurs in the name.
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Hi, I would like to show under "SLA" on the Jira ticket view a customer instruction per client i have. Example: Please remember the first two hours for this client is prepaid...
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Hi, We need Jira Service Desk Cloud version and want to integrate it with our on Prem Jira 7.13.3 version. Is this doable? Also what are the dependencies, processes and considerations to ac...
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Is it possible when creating an KB article from JSD that the template auto populates with the problem section in the JSD ticket description? If this possible is it possible to put the resolution comm...
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Hi, I'm trying to upgrade the ticket to high severity ticket, for that I need to edit and change the priority value. After click on update it will be changed to high severity ticket and there are di...
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Would someone know how to allow the search in all objects in a insight Object Custom field? I would like to bea able to input my unique UID (the object key in fact). Only thing I can do rig...
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In jira service desk cloud i want to show the field request type on a workflow/transition screen. But the field is not shown. How can i configure Jira the field is shown.
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Hello, I have a JSD - Cloud Version and have integrated with Refined to create customized portals. But i am noticing that after a new customer signup, it goes to the standard portal and not to the c...
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Hello, a quick question. We have a Servicedesk for recieving issued from eksternal sources, theese issues are divided to a set amount of teams. Each team has a leader who has a agent user in JSD, he...
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hello, we have a project called hellas servise desk. at first when a user was adding a new request, there was a share request button (like a cc in emails) but now it is not there. how can i bri...
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Hi there. I'm using JMWE add-on to perform a HTTP POST request on an issue as a post function. Here's my code: import groovyx.net.http.HTTPBuilder; import static groovyx.net.http.ContentType.*; im...
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I'm planning on using the embedded Service Desk Widget, but I find that its not very customizable. As a comparison I've used tawk.to in the past and their embeddable widget comes with a bunch of meth...
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Is there an easy way to share the configuration for request types including changes to the issue view and request form, customer permissions, SLAs, automation, etc between Jira Service Desk projects?...
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We need the proper JSON format to import the custom field 'Organizations' (a.k.a. customfield_11900 and/or a.k.a. cf[11900] ) Also, is cf[11900] considered a true 'custom field' and needs to be popu...
Related collections
Tell us how you've implemented Change Management
Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...
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