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Jira Service Management
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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I am trying to create an Automation or even a Rovo Agent that reads the "Queue Filter" for the Queues in my project. The only way I have found to do this is to copy the JQL out of these and ...
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Hello! My boss does not like the customer portal layout in JSM. I know you can change things like, name, Welcome message, Logo, Announcement. However, our organization is looking to cu...
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Hello! I am working with JSM Version 5.12.20 , database version 12.00.601, Jira Service Management (Data Center). I need a warning label on issues created in my project saying "Do Not ...
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Hi Community, I'm looking for ideas on how we can level-up our current JSM offering, in particular how we can utilise the full suite of Atlassian features (be it filters, automation, Confluence etc...
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We use Jira Cloud. We are on the premium version (I believe) We have a project with confidential information, however, the team with this project would like for a user that's not in their department...
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...ira So if that's true, Jira's attachments aren't in the DB, they're literally in the filesystem of the Jira server, and the paths have the key numbers in them. If we could get a copy of the d...
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We have hundreds of resolved service desk tickets that we would like to consolidate into knowledge base articles using our responses to the customer. Is there a tool for this? Can Rovo do this?
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Hi Community, I’m running into a strange issue with Jira Forms (ProForma) in Jira Service Management and need help figuring out why there’s a difference between our sandbox and production setup. ...
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Hello all! I am stuck and can really use your help. When the priority is changed, I want to inform the customer about the new priority and the impact this has on their SLA and expectations. This ...
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Hi guys, this is the first time I'm trying to do some stuff with asset & request participants. I saw a few "tutorials" or solution but my brain dosen't work right ;D Maybe...
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Hello, I am trying to get this value to populate into the Smart Values for an issue summary. What am I doing wrong?
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How I can generate Jira SD tickets report by custom date like 01-Jan-2025 to 31-Aug-2025 Including all support departments. Please let me know the proper steps to generate this report.
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Is there a way to block or auto remove certain emails if they are in the reporter field? For emails created by tickets there at times distribution list or the portal email are in the To line...
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Hi, Someone can confirm the procedure to update jira service managment in cluster mode please ? Thank you
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Hello All, I will join team'25 from Turkey. We are a software company providing services both messaging, digital, VAS to the operators all around the world and I'm responsible for customer services ...
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I cannot see my projects, what happened?
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Hello, we receive work items from our customers via the Help Center and then we see the work items in our view. Is it possible to receive an email notification when a ticket with high priority lands ...
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Hello, in our work items below, we have the option to create canned responses or add responses. There are also “shared” responses, i.e., responses that everyone can use. Is there an interface in the ...
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How do I approve Jira Cloud for Outlook (Offical) Add-in when there is no app like that? Since some time ago, Jira Cloud for Outlook (Offical) add-in within Outlook does not work as it used to. It n...
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Due to reporting limitations, I need fields to hold the Monday of the week the issue was created and another for when the issue is set to Done. When I googled, I found something about using ...
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As far as I understand would not be possible to create a new work category outside from pre-existing ones and can only enable these. Would like to double check if this is the case as not creation ...
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Hi Community, We're facing a issue in our Jira Service Management Data Center project where customers added as "Request Participants" cannot view the tickets they are added to. I've already checked...
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I’m working on a JSM automation that should send a single email to approvers if they have multiple tickets assigned. The setup involves 10 custom fields and 10 statuses in the JQL. The automation sh...
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Hello guys, is anyone else bothered by the fact that if you reply to a ticket from email, inline images are being edited and usually in a way, they became unreadable unles clicked on? Inline im...
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We are using a custom field (Paragraph or Text type) to store one or more recipient email addresses for automation-triggered notifications. The automation's "Send Email" action works perfectly when ...
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