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Jira Service Management
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Hi Community, I am looking to be able to associate a skill type to an agent. For example if a request is raised for support on an internally developed app, based on the roles the request is routed ...
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Hi, I am trying to add an Automation Rule block within a VSA flow. I have created a rule triggered by Conversation Flow Step. And yet, I can; t see any rule that I could use in the list when...
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I have replaced the default Service Project Customer - Portal Access group from the Browse Project permission with our own to restrict what projects external users see in the portal. However, we...
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He configurado mi proyecto para solo tareas , cuando creo una nueva tarea desde JSM me aparece mis tipo de solicitudes más esta "NINGUN TIPO DE SOLICITUD" a que se debe favorece me ayuda que no salga...
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I have the automation rule set up so that when an approver is added to the Approvers field, the email is sent. The approvers can be various people, not always the same ones. I need...
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I have the automation rule set to post a comment to the ticket when an approver approves or denies the ticket. However, when there are multiple approvers it is posting a comment only for the la...
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What limitations are there for users with a Jira Work Management license that have access to a Jira Service Management project? We have some users that need to access a JSM project but do not need t...
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Hello, I have the problem that I cannot enter a date in any date fields except the due date in a sub-task. The configuration of these fields is the same. What can I do? I have also customised the s...
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Hello everyone, I've come across an interesting issue and would appreciate any insights. An end user reported that she was unable to view all of the tickets she had submitted. During my investigati...
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Under teams I do not have the option 'Policies', neither under global settings of Jira Service Management. Migration from Opsgenie was performed, but it seems something went wrong ther...
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Hello, I have written a rule that when an asset reaches the device age of 4 years, a work item is created so that we can replace it. However, certain fields must now be transferred from the asset t...
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I no longer have a requested by field and was wondering how can I get it added to my tasks/jiras.
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I have a filter that shows a list of open requests and the list includes the Priority field. I can update Assignee and Status while in the view but I can't update the Priority. Is this possible? I ca...
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When a ticket assign to me is close - I'm receiving notification of month and year it was resolved. Can this feature be disabled?
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When I am importing data into Sandbox, is there a way to not have the attribute type automatically converting to text? If I am importing data into an object type that has identical attributes, how ca...
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Hi, Dose anyone know the following about the Activity › History tab in Jira Service Management Assets (Cloud): Coverage: Does the log capture all object-level changes—manual edits in the UI, automa...
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Does anyone know if it is possible to add a label called "Customer Commented" to a ticket through automation? I'm trying to write a Rovo Agent that will report on all recent comments made by custome...
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Can you setup an internal note inside a JSM ticket (for Help Desk) to go to a Slack DM? I am new to JSM and appreciate any articles with steps to do this. Thank you!
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Hello Community, I've just checked my long-standing knowledge base that we have for our JSM support portal and have noticed that I can no longer see the thumbs up / thumbs down voting options at th...
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We have a need to create an if/then relationship between attributes within Assets. Use case #1 - IF "Assigned To" attribute is populated THEN State Attribute = "In Use". Use case #2 - IF Stat...
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Hi everyone, I’m reaching out because I couldn’t find a clear answer to this during my research, and maybe someone here can help. We’re not actively using Assets yet, but we’re planning to. Today I...
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Hi. I have problem of cloning comment and attachments with automations. I had automation where I had clone comment and if this comment had attachment(s), this comment cloned with attachments. But I ...
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Integration site 24x7 with Jira. Need help that how to do that.
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need help
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Hi, I need to copy Assets from my live Cloud Jira Service Management project to a new Sandbox project I have, there are a lot to copy and I can't see a way of doing this, I have search the documenta...
Atlassian Community Events
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| 53m ago | ||
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| July 8, 2025 4:55 AM PDT | ||
| July 7, 2025 4:56 AM PDT |