UPDATE (10/12/2023): First of all, on behalf of all of us on the JSM team, thank you for taking the time to connect, inquire, and share your excitement about the virtual agent and Atlassian I...
Customer A created a ticket B, and used "Share with" for Customer C. C received the link, however, he saw have no permission after open the link.
We have a problem in viewing removing some unwanted options when viewing it. In this We don't need options like "Add form", Create and "Add Checklist" like that. Is there an options for remov...
I want to manually trigger a rule from an issue to create a new issue, and have the new issue automatically linked to the issue I triggered the rule from. The Add Link to "triggerissue" does not work...
* We sometimes send emails to a distribution of 1 or more people * If we cc the Jira mailbox and prefix the email subject field with: Re: ITHelpdeskxxxxx * The email contents auto-update the ticke...
Hi everyone, I have turned on the customer reply for when a new request is created. Currently when you email a new ticket, the automated response comes through as a new email. I would like t...
Has anyone been able to get this How to update user type attribute of an Asset objects using Automation after Import | Jira | Atlassian Documentation to work with a "schedule' trigger? ...
I have an issue type initiative which is a parent of multiple epics. I want to copy the text field which contains the epics status summaries to the parent Initiative. So the initiative contains the s...
Hi there, I have an update API PUT that transitions an issue to 'Canceled' and updates a few other fields along the way. What I can't seem to set is the Resolution value. If I put this in the co...
I am using Power BI to create custom reports with JIRA data, and one is to track First Response SLA and Time to Resolution SLA. For a number of my tickets, it is showing the first response tim...
Hello, I am receiving an error when using the teams field for an automation service project task. The team that I am using has a slightly different name once the service issue gets created in t...
Click: Filters > View all Filters > Create Filter When I get to the Filter page to create a new filter, the Created in the last 30 days is defaulted as one of the filter selectors (see below)....
Good morning everyone, I ask for your help with this new development: When I am trying to make modifications in my flow already published, such as putting more states, delete them, change the names ...
I want to take the manager field from Azure and have it auto populate the approver field when a user requests something that needs approval... I have Atlassian Access, but I am not sure where to go f...
Me and my team is unable to add attachments in comment, save button greys out even though we have the required permissions. Sometimes I am able to attach files and sometimes it greys out. @Alex Koxa...
Olá Comunidade, Foi levantada a necessidade de que abra um pop-up, toda vez que o usuario modificar no campo a data de entrega de uma issue. O objetivo é garantir que o usuário esteja cientes das i...
Is there a way to set up reminders in Jira? We open tasks that require follow up and I would like to be able to set up a Slack or email reminder that a follow up is due on a specific date/time.
Hello! I want to create a JQL query that returns tickets that were not commented on in the last 2 weeks by a specific role (former assignee or reporter)
Currently, in order for someone to submit a help desk ticket through our Service Desk with JIRA, they need to be invited to join our Service Desk. Is there any way to make it so that anyone with our ...
Hey! How can I add people from a specific Jira group to the ticket as "Request Participants"? Right now when I want to add users as "Request Participants" I use advanced edit in Automation to ...
When I search for issues of a certain type and status, I can see 6 issues where an Assets object custom field is empty. However, when I add <CustomField> IS EMPTY to the JQL, I can now only s...
Hi, I'm really impressed with the Virtual Agent but I'm trying to figure out if there is any way to get the virtual agent to take users through filling out a form as part of a request? Thanks Alex
I'm looking for definitive explanation of how to use predefined variables to automate processes in Jira Service Management. The articles on this site do not answer my questions, as they are mostly n...
We would like to have the SIGNUP button when we create new users open a specific page that will allow this process and assign the new created user to the appropriate groups. Sometimes that link sends...
Its possible to remove all emails of my domain @skyinfotechltd.com from suppression list? Users are not receiving email notifications no of Jira when people answer tickets or tagged commen...
We need an unlimited multi-level cascading field to support the way we do our work. We currently have a field which is 808 lines by 5 columns. It will continue to grow and expand over tim...
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