Visibility of "Requests" button in customer portal

[Lenka Benedíková]

In the customer portal view, the Requests button is hidden under my avatar instead of being displayed separately. Is it possible to change this behavior so that the button is visible directly in the interface?

[Nikola Perisic · Accepted solution]

Hello @Lenka Benedíková 

Please send a screenshot and blur the sensitive data.

[Lenka Benedíková]

My view:

In this article the Request button is displayed separately: https://community.atlassian.com/forums/Jira-Service-Management-articles/Jira-Service-Management-Cloud-The-complete-guide-for-Customers/ba-p/1318794

[Nikola Perisic]

@Lenka Benedíková  this is a correct way of how the Requests should be appearing. That post is older more than 5 years.

[Lenka Benedíková]

The question is whether it is possible to configure this view, or does Atlassian plan to extend the configuration options to allow this?

[Nikola Perisic]

@Lenka Benedíková customizing the portal is limited in terms of being a project admin. Other than that, you can't customize more, unless you have an app that does this.

[Lenka Benedíková]

Thanks for the reply.

[Marc -Devoteam-]

Hi @Lenka Benedíková 

Can you check in an incognito window or other browser?

Otherwise clear your cache and cookies, check for browser updates and/or browser add-in that might cause issues.