Atlassian Community

We have accidently deleted comment in JIRA CDMTP-13053 If possible we can restore the comment please. 

I have an .mp3 file attached to a trello card. There is no straight forward way to download the file onto my devices, and it seems impossible to do so on the Android app. Using the web app on a desktop, I can right click the attachment and choose "Save Link As" to download the file, which is functional, but less than…

We use Trello Premium as an important part of our daily business operations, with multiple team members creating, updating, moving, commenting on, and archiving cards throughout the day. I would like to request a board permission that allows Board Admins to prevent regular Members from permanently deleting cards while…

Bonjour, Quand je colle l'url du domaine Jira souhaité, j'ai le message d'erreur çi dessous : Hash AD29YT Trace dbced9759e584cefb67166092d38b69e Comment puis je resoudre le probleme Merci d'avance pour votre retour.

Hi all, we are using Jira and Confluence mobile apps. We have a BYOD policy via Intune MAM. Does the Jira / Confluence mobile app embed the Microsoft Intune App Protection SDK (iOS / Android)? Or is the Intune integration limited to identity‑ and access‑level checks coordinated via Atlassian Guard?Which Intune App…

Hi everyone, I'm trying to keep a history of comment edits in a custom field using Jira Automation in Jira Cloud. Here's what I attempted: * I created an automation rule triggered when an issue is updated. * I added a condition to check if the comment field was changed. * Then I used {{changelog.comment.fromString}} to try…

I never had my MFA set up when my account was created. I've been using the recovery key when needing to log in again (usually i stay logged in) but want to set up the MFA since I have raised the issue with internal IT.

Workspace ID: raceupapp (display name verycooltech), Free plan. Workspace settings shows 855.2 MB of 1 GB used and we are about to hit the read-only limit. The repositories themselves are much smaller than that. A fresh mirror clone of every repository in the workspace, all branches included, totals about 300 MB. As one…

I have an automation that sends a slack message to a channel 1 day after a card in a specific list is overdue. Sometimes no one is able to get to it, we would like the automation to run every work day until the card is moved from the list. Here's what's currently set up. I haven't done a lot with Scheduled automation, if…

Пытаюсь подключить плагин для chat gpt и trello. Пишет Срок действия сессии истек. Пожалуйста, попробуйте авторизоваться еще раз. Пробовал еще раз, пробовал перезаходить в трелло, ошибка повторяется.

I've been signed out and when I try to log in, it says "Looks like it’s your first time on Trello." Doesn't help to create a new password.... I've tried from my browser, computer app and phone app...

Herkese merhaba, Sorunları Jira Cloud panosundan açarken tutarlı bir gecikme yaşıyoruz ve bunun nedenini belirlemeye yardımcı olmaktan memnuniyet duyarız. Olanlar Karttaki bir soruna tıkladıktan sonra sorun iletişim kutusu neredeyse anında açılır, ancak gri yükleme yer tutucuları yaklaşık 5–6 saniye boyunca görünür kalır.…

I was just checking my companies Rovo usage last week and was able to see a "Monthly Average". I was able to see an average from over the last 10 months. (i assume sense Atlassian started tracking usage.) Today i went to show a co-worker where to find this usage and its completely gone. Did Atlassian remove this or did…

Hi there, I’m circling back here and hope someone can help. I would like to understand why and how we can retrieve access to our Loom account, previously opened by [email address removed for privacy] for Wander + Ivy and was then switched to my access ([email address removed for privacy]). When we try to login we get a…

Hello, I am experiencing an issue where I cannot export issues to CSV in Jira. When attempting to export, the following error message appears: Unable to export issues. Please refresh the page and try again. Context and symptoms： * This occurs across multiple projects * The number of issues is small (e.g., around 10 issues)…

Hi, Hitting ESC seems to delete any unsaved changes in the Jira description field. I unfortunately habitually hit esc - probably VIM muscle memory. I don't mind it shifting focus, but I understood that changes were cache locally in browser or remotely until save or cancel was hit. Feels like a recent change, haven't had…

I've been in the business way too long to be asking this question, but I'm in a new role and have some different circumstances than I'm used to dealing with. I'll keep this simple to start with -- the context is JSM service requests and incidents. Multiple groups working in the same JSM space. And your tickets are using…

Hello Atlassian Community, My company has both Jira and Jira Service management in our environment. JSM is used as our main ITSM tool and is how customers reach out to the IT teams for their needs. Jira is used for individual teams (Infrastructure, ERP, etc.) to track long term project work they are completing. This works…

Title: Sticky note content replaced with "c" when dragging on whiteboard Description: When I drag/move a sticky note on a Confluence Cloud whiteboard, the sticky note's content is overwritten with the single character "c". This happens consistently regardless of: * Browser (Chrome, Firefox all affected) * Input method…

Hi Community, I’m currently Level 4 – Sapling, and I’d like to start publishing articles in the Atlassian Community. From what I understand, users at my level should be eligible to become article authors, but I don’t currently see the option to Write an article. Is there any additional step or approval required to enable…

This is incredibly frustrating. Automations are a lot of work and a lot of fine tuning and forcing me to recreate the wheel instead of modifying seems like unnecessary work. 

Hello community, The Confluence team is excited to announce that we have started to roll out a visual refresh of the Confluence UI! 🖌️ With this refresh, powered by the Atlassian Design System, we’re bringing a new look and feel to Confluence through updated icons, typography, components, and colors. Our goal is to make…

We’re excited to announce a major upgrade to the Jira Software project timeline. Soon, you’ll experience a better timeline that designed to help software teams plan, track, and deliver work with greater clarity and speed. When? We will roll this out starting in July month. What’s changing? ✅ Display all levels including…

Hi everyone! 👋 We're thrilled to announce two major updates to Assets Data Manager that many of you have been asking for: Cloud-to-Cloud (C2C) Fetch for five popular adapters and automated scheduling for C2C-enabled data sources. These updates mean less infrastructure to manage, fewer steps, and fresher asset data — all…

Hello I would like to link Atlassian (Jira and Confluence) to my Circuit Agent but I'm being advised I'm unauthorized to do so and need to create a page but I already have a page so can you assist in how I can link these please? 

In asset management, I have an object type "Customer's Contact" with an attribute called "mail." I've attempted to create an automation rule that retrieves this mail, creates a customer in my JSM Portal, and adds the new customer to the new object's attribute (specifically, an attribute called "JSM User"). I'm using REST…

Hello! Our Atlassian organization has been deleted/deactivated due to inactivity, and we’re hoping it can be restored. Would an Atlassian Team member be so kind as to reactivate our Jira organization and restore access to the existing data? Thank you in advance, and please let me know if you need any additional information…

(added some edits for clarity and some more info) Hi, have an (non-JIRA) automation in place which "dispatches" JIRAs, from some "intermediary" project to "final" projects, where developers are supposed to work on them. The workflow, high level, is "find untouched JIRAs in interim project, for each one create a payload for…

I moved a work item from 1 space to another because there were several hundred hours logged against it. Now I have 'no access' to the work item. The work item WAS ADMINOH-21, and the NEW work item ID is ESA-11. I am an admin on both spaces and have access to all other work items in both spaces, but something happened in…

We maintain long tables (e.g., changelogs, meeting logs) that keep growing, and older rows clutter the page. Is there a way to display only the last 10–15 rows of a table by default, with the older rows collapsed or faded out, and a "Show more" / expand control to reveal the rest on demand? Ideally the row count would be…