Atlassian Community

Hi everyone, We are using Jira Software and JSM Cloud Premium. An automation rule successfully copies a number field from a Jira Software ticket to a JSM ticket. The agent can see the number perfectly in the internal "Work item view". However, we cannot get this number to show up for the customer on the JSM portal. 1. We…

In Jira, I've been getting various popups in the lower-left corner about enabling the SharePoint integration, which I'd classify as unwanted ads. These kept coming back, despite me always clicking "not interested". Now this stepped up a notch and I get this: We have no SharePoint or OneDrive app installed. So, this is…

Hi everyone, I'm investigating a strange behavior in Jira Cloud and I'd like to know if anyone has seen something similar. What I'm observing I have a saved filter with the following JQL: key = SUPPORT-157895 AND NOT summary ~ "Ticket référence" The filter is shared with all logged-in users. When I retrieve the filter…

Hi everyone, I’m currently working as a Jira admin and I’ve been facing some challenges with managing configurations between sandbox and production environments in Jira Cloud. While sandbox is a great place to test workflows, custom fields, permission schemes, automation rules, and other configuration changes, moving these…

Hi there, I'm aware that for Jira Data Center, there is support to import/export XML workflow's, I was wondering whether this support had been enabled for Jira Cloud? I've seen other forum posts that recommend using the third party tool Workflow Wizard, or listing the workflow on the Atlassian Marketplace, would also…

I have macros on reporting pages in confluence that pull data from Jira via JQL to build a report. Today these macros are duplicating the tickets it is pulling in, the page has run fine until now. 

Hello, We have a monthly Automation allowance of 172,100 steps and may exceed it before December 3, 2026. If we reach the allowance before December 3 and Extra Usage is not enabled, will our automation rules stop running, or will they continue until extra usage billing starts? Should we enable Extra Usage now to avoid any…

Boa tarde, tudo bem com vocês ? usei o Atlassiam há um tempo atrás, porém estou voltando a utilizar e gostaria de realizar a recuperação de todos os arquivos, poderiam me ajudar ? 

Question: Why is Rovo no longer able to access Jira issue and comment content? The user session is active and valid, so is this related to a recent connector or Jira integration change? Rovo was previously able to access Jira tickets, comments, and related content. It is now unable to retrieve the details for Jira issue…

All of a sudden it seems like certain issues are popping up when using Confluence. To start, when I try to use certain keybinds in the eiditor window like CTRL+S or CTRL+K, it tries to save the html to my PC and make a new serach broswer search bar respectively. In addition, when clicking on links in the editor, rather…

Hi all, Were you able to block new site creations from the Networking traffic ? Since we are not on Enterprise and we can't block users to create new sites (most of them is doing this by mistake), we are trying to find a way to block the site creation URL from the Networking traffic. Were you able to do so? Can you share…

Hi, I am embarrassed to ask again for help, but my automation to create a ticket in Jira Software based on the transition of a Jira Service Management ticket is not working anymore, failing with the error in the title and below: This is the automation: Issue type ID 10011 must be Bug, as above, and project ID 10004 must be…

Hello Trello Support Team, I am currently evaluating Trello for managing our maintenance operations and would like to understand which paid plan would best fit our needs. Our objective is to implement a more advanced workflow for managing both corrective and preventive maintenance tasks, including: * Managing a preventive…

Hello, I was trying something with a scraper for school and used the Trello API to check a lot of boards (like thousends of request) but now i cant get into trello anymore. It has been 2 days and the trello site still shows a 404 error, even when I switch from browser or go incognito. When trying on other devices i get the…

Hey there Atlassian Community! I'm working on moving a project from Teamwork to JIRA and had after reformatting my tasks into the Workstream / Story / Subtasks hierarchy, I keep getting an error message at the validation stage for the import tasks with CSV process. I reviewed this Knowledge…

Hello, we are BÄR GmbH and are currently experiencing an issue with Jira. Since today, several users have been receiving the error message “Something went wrong on our end.” The issue is currently affecting approximately 4–5 employees at the same time. The displayed error hash is: ZHUI5C I have attached a screenshot of the…

Sourcetree seems to have trouble pulling and pushing from Bitbucket (remote: Login failed due to incorrect login credentials or method) on a number of working working copies with various origins. It will pop up a dialog to enter a username and password (which work at https://bitbucket.org/), but it seemingly doesn't pass…

When a branch with spaces in the name is created in SourceTree (4.2.2), the space is replaced with dash. Is there a way to change that character on a per-repo and/or global basis? For example, when I create a branch named "a b c", SourceTree converts this to "a-b-c". I would like to change the default to underscore, so the…

My Sourcetree does not update and show new pull alerts within the UI. And when trying to pull or push branch changes, Sourcetree shows the loading bar for a few seconds before crashing. I have re-set up keys and am able to run pulls in the command line but unable to use the program as intended. Any ideas on how to resolve…

While cloning the story epic is not getting added by default from last 2 weeks and while adding epic also it is not user friendly like before.

Hello, I had a Bitbucket wiki that I very much relied on. I missed the announcement that Bitbucket issued about killing this feature. Is there any way I could recover my wiki? I had precious information there and never got an email warning me about it being deleted.

How to mark teh mandatory field as non mandatory as field configuration tab is removed now after the

velocity chart should only display relevant sprints . do not want data of other irrelevant sprints to be displayed.

While cloning the story, Epic is not getting added by default and while adding Epic manually, its no

For our workflows, I'm cloning either tasks or bugs quite often. My issue is that if there is an attachment (video or picture) in the comments of a ticket, and then you clone it, the cloned ticket will have that attachment and I cannot delete it. This is rather frustrating because I don't need the old attachment on a new,…

So I have this automation that used to work in 2025 for cloning a task everyday with its subtasks attached to it. For some reason, the automation stopped working when it comes to the subtasks. The automation creates the task based on the template, but when it clones the subtasks, the parent issue becomes the template, and…

For the last few days I've been seeing a problem on my Windows 10 PC where "git push origin main" (pushing to a BitBucket-hosted repo) in Git-Bash would hang: $ git push Enumerating objects: 134, done. Counting objects: 100% (116/116), done. Delta compression using up to 8 threads Compressing objects: 100% (48/48), done.…

Hi, I encounter infinite spinner loading issue when I click the "Reactivate" the spinner just spins and nothing happens. Can you help check for my account ? It seems related to this question https://community.atlassian.com/forums/Confluence-questions/Can-t-reactivate-free-Confluence-subscription/qaq-p/3284814.

Hi everyone, I’m looking for some advice on using Jira to manage a distributed development team effectively. We’re working with developers across different locations, so I’m particularly interested in best practices for assigning tasks, tracking progress, managing priorities, and keeping communication organized within…

Hi everyone, I recently noticed a yellow warning banner on the subscription management page. It says that we need to update our payment details and that our account will be deactivated if we don't do so. The problem is that the link to update the payment details doesn't seem to work. We're also a bit confused about why we…