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Hi everyone, I want to track software licenses and their expiry dates in Assets (JSM Cloud Premium) and get automatic reminders before they expire. My idea is a Software License object type with an expiry date, plus a daily automation rule that creates a renewal ticket when a license is close to expiring. I am curious…

Here's another small quality-of-life improvement 😄 When writing longer articles, discussions, or replies, the formatting toolbar disappears as you scroll down. This means you have to scroll back up whenever you want to change text styles, insert links, add expand blocks, etc. Suggestion: Make the formatting toolbar sticky…

Hi There, I am trying to login to one of my Trello Accounts and it keeps linking me to a separate trello account. I think what may have happened is that I created an account with my Maiden Name (let's say like Jane.Smith@gmail.com) and then at another point created a second account for my new name (Jane.Doe@gmail.com). I…

For api integration , we see that the below capabilitiies are mentioned. However we do not see any option/endpoint to read the on-call schedule of a particular team. Could you please explain how this has to be done? "What does the integration offer? Through API integration, you can access Jira Service Management services…

Estou estremamente estressado com o tanto de link e sites que não resolvem nada. Nao consigo logar no suporte para pedir e nao sei mais o que fazer. Preciso solicitar reembolso e nao consigo. Horrivel esses sites que falam de informacoes mas não resolvem absolutamente nada.

Hi Jira Support Team, I am unable to access Jira at connect.atlassian.net. When I try to open the site, I receive an “Access Denied” message. I am using my personal Atlassian account. Could you please help me identify the issue and guide me on how to regain access? this is the error "doesn't have access to Jira on…

Currently, automation only supports triggers after an issue is created (i.e. on "Work item created"). There’s no way to dynamically pre-fill fields (like Description) when the issue creation form opens i.e. when you click the "+ Create" button. So I would like to request a new trigger or API event that fires when the issue…

i have multiple scrum teams. some teams have per team specific repeating issues (stories) that they execute each sprint as a new instance - e.g. run the weekly report. they want to create different templates available to their team to select from when creating a new story. is this possible? they have been using a dummy…

Hi community! Our startup has recently migrated our internal task management to Jira. We are currently trying to build a workflow to track legal compliance, tax deadlines, and company registration processes for our clients in the South Asian region. Currently, our team constantly references external business guidelines…

So I have this automation that used to work in 2025 for cloning a task everyday with its subtasks attached to it. For some reason, the automation stopped working when it comes to the subtasks. The automation creates the task based on the template, but when it clones the subtasks, the parent issue becomes the template, and…

Some Atlassian Learning challenges remain under To Do in the Kudos panel even though the corresponding learning path has already been completed. In my case, these challenges were introduced after I had already completed the learning paths, so it seems that the completion status was never synchronized back to Kudos. I’ve…

Hi everyone, There used to be a Slack integration I could use to automatically send an automated Slack alert to a channel of my choice whenever a Confluence page was changed/commented on. This option used to live under the three dots on a Confluence page → Apps → Slack. Now however I cannot find this option. Ideally, I…

Hello! I have a JSM project where tickets are shared between customers inside same organisation. Now I need to find a way to notify each organisation member about e.g. comment in a ticket (yes, in that particular case spamming is an option). What I found so far is that each organisation member can turn on notification in a…

In our Jira cloud implementation, we use the following hierarchy of work: Epic -> Task -> Sub-task The time tracking in these tasks is calculated as follows: Sub-task = (Sum of time logged within Sub-task) Task = (Sum of time logged within Task) + (Sum of time logged within Sub-task) Epic = (Sum of time logged within Epic)…

Has anyone here moved from ServiceNow to Jira Service Management? Curious how you approached it: How did you plan and phase the migration? Did you use a migration tool, or build your own scripts? What did you bring over e.g request types, workflows, custom fields, CMDB, knowledge base, catalog items and what did you leave…

We've set up a system in our sandbox that ties our Confluence documents to Assets. But the only option we have to move this to Prod is the export option, which doesn't maintain the structure of the original. Is there an alternate way to do this? Will importing overwrite the existing structure?

Hey everyone, After upgrading to JSM Premium this year, we gained access to Assets! I finally got around to building an end-user hardware CMDB and after several days of work, had it up and running. Since then, Atlassian seems to have introduced the Common Data Model (CDM), and a new Hardware tab has appeared. I haven’t…

Hi fellows Commutineers! As you all know, our environments are constantly changing. we're currently planning some specific changes that will require plitting up a certain object type into 2 different types. This means that some objects of the new type will already exist in the 'old' objectType. However, i don't really find…

When submitting a new idea in the Forums Ideas & Feature Requests space, it would help if the platform automatically suggested similar existing ideas, like JSM does when creating requests through the portal. The idea As someone types the title or description of a new idea, the platform could display related suggestions…

Hello Atlassian Community, I'm experiencing an issue with a Trello board named "PEDIDU - PENDENTE" that I can no longer delete or leave. Here's the situation: I was originally invited to the board by another user. The original creator/administrator appears to have deleted their Trello account. I'm currently the only…

Add a counter on the homepage showing how many people are here. I bet there are a lot!

I'm trying to execute the PowerShell script provided and continue to get the following exception. I've tried several things. I've removed brackets around the UID's. I've tried concatenating the PowerShell arguments to a string versus an array. I've installed PowerShell 7 and ran the script as an admin. I've also tried to…

When whe get voice call/notification for JSM alerts, can we customize, edit, remove the numbered options? for example can we remove "press two to close the alert" ?

Sharing links with people outside the organisation and it has been fine until today. All videos are set to anyone can view a link but now it seems people are prompted to sign up to view a video more than once? Is there any way around this? As alot of people who views these videos will require multiple attempts at watching…

Hello All - I have an edit screen where the user is expected to enter information. I have an automation (flow) that uses that information to set the value of another field. The user will then use that information to determine next steps and evaluate what is the appropriate course of action. I don't want someone to be able…

make a field value read only for everyone except admins after creating a ticket.

I'm trying to block the ticket edition in a Team Managed Space whenever a ticket transitions to the Done status. I've tried via workflow properties setting jira.issue.editable to false but the work item is still editable. Does this feature work in a Team Managed Space? Is there another possible workaround?

Description: I have a workflow where an Approver Group field is automatically populated (via automation) with a specific group when an issue reaches a certain stage. Requirement: Only users who belong to the populated Approver Group should be able to modify the Approvers field. All other users should be restricted from…

We currently have the following object types in Assets (Cloud version) : * PCs → linked to the Users object type. * Users → linked to the Departments object type. * Departments → linked back to the Users object type. Our goal is to create an Assets dashboard that displays all PCs belonging to a selected Department. From…