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We currently have the following object types in Assets (Cloud version) : * PCs → linked to the Users object type. * Users → linked to the Departments object type. * Departments → linked back to the Users object type. Our goal is to create an Assets dashboard that displays all PCs belonging to a selected Department. From…

Hi Atlassian Community, I’m thrilled to share that Rovo Desktop is now in Open Beta, available today on macOS and Windows! It’s a big milestone for Rovo, and we couldn't be more excited to bring it to more teams. What is Rovo Desktop? Rovo Desktop is a dedicated macOS and Windows application that brings Rovo's AI…

Hi Jira Community, We're updating how work items are created in Jira Cloud through the Global Issue Create button and wanted to give you a heads up on what’s changing. Why this change? Today, creating a work item from Jira Cloud’s top navigation Global Issue Create (GIC) button opens the large full form create screen. Over…

As I’m trying to put what I’m learning into practice, I’ve realized that this information doesn’t seem to be accurate. For example, when it comes to the Assignee field, I can’t configure a description for it.

Hello everyone, We know that onboarding new teams in Jira Product Discovery was not always easy, admins spend hours or days re-creating new projects. Manual space configuration is time-consuming and error-prone, especially when you have decided on specific guidelines and best practices to follow across your company. We’d…

We’re excited to announce the rollout the first of a powerful set of new advanced automation features for Atlassian Cloud Premium and Enterprise customers. These enhancements are designed to help you orchestrate end-to-end workflows across teams and products, moving beyond single-task automation to true business process…

Is the lock attachment feature removed from Confluence in the Cloud version? Where can I get a comparison of server features vs. Cloud version, specific to Confluence? 

Hi everyone, I’m new to Jira and trying to create a Jira epic report that shows progress based on the number of completed issues within each Epic. For example, I have around 5 epics, and each epic is linked (via the Epic Link field) to multiple stories and bugs. I’d like to generate a progress report that displays %…

Is ssh access via git / sourcetree affected by the deprecation of API passwords? thanks Lorenzo

My Trello account is not connecting to Claude although I am an active member and an logged in with the correct email. Can you please advise how to resolve this issue? thank you. Trello workspaces No workspace available You no longer have access to this workspace Your access to "Trello workspace" has been removed. Select a…

Hello everyone, My case is that I need to download the whole space with the same hierarchy of the tree, and with that I need to download a specific attachments from every page, is that possible with native ways or do I need scripts or plug-ins or an app from the marketplace . I've tried to export the space in xml and html…

I'm not sure how else to get Atlassian's attention, so am posting this here. I've opened a ticket on September 24 (3 weeks ago), requested escalation, and have not received any acknowledgement or response - long past SLA for a Premium-tier subscription. I'd rather not post this publicly, but am not aware of an alternative.…

I see this mentioned on this forum, but cannot find it (somewhere to obtain) anywhere on the internet. If there is a Page Properties macro for the Cloud version, can someone point me to it…and please don't point me to "Content Properties" as that is not the same thing. Thanks!

Currently, it's possible to submit completely empty comments. Basically, you can open a page and immediately post an empty answer. 🤔 I'd suggest disabling the Leave a Comment button when the comment editor is empty (including whitespace-only content). This would prevent accidental submissions, unnecessary empty replies,…

Hello Atlassian Community, I'm urgently seeking assistance from an Atlassian employee or Community Champion who may be able to escalate an existing billing support ticket internally. Support Ticket: CA-4284441 I have a pending Trello Premium payment on my personal Wise debit card that I urgently need reversed due to…

The old forum told people that they needed to join the group in order to comment posts and articles. Now, they don't see anything. My colleague asked whether commenting was tied to a permission but they simply weren't in the group.

Every Jira Administrator knows this feeling: "I need to find an existing workflow that includes all the statuses required for the new workflow, ideally with exactly the same statuses." Thirty minutes and twenty workflow tabs later... "Why do we have so many workflows? Maybe one already has the same statuses as the new one,…

We're using Jira Cloud with customers and currently use different projects for keeping internal discussions private. Customers comments will be synced to the internal project but not vice versa. This basically works good despite the fact, that there are two projects. Moving customers and internal staff into a single…

When I record a loom video and it get's uploaded to cloud, does video description, summary has links of jira tickets, confluence pages, space used in video. 

On the board we like to display the 'Priority Score for Advanced Roadmaps' from foxly on the cards and sort the backlog based on that score. After the latest update on Cloud they moved the card layout to 'View Settings' (I found it) but now I can't find 'Priority Score for Advanced Roadmaps' as an option when searching for…

Since our recent migration/upgrade, smart query no longer works. For example "my open bugs" just searches for that in the text across all projects - excuse me - SPACES. Where is the setting to enable it? My JITA Admin has no idea either

Hello Atlassian Support, All my Bitbucket repositories have suddenly disappeared from my account. I can no longer see or access any of them. I have not deleted or made any changes to these repositories. I have reviewed the responses provided to other users experiencing similar issues. However, since each case is handled…

The current behavior if you have a filter, for example only showing Questions, and when you reload the page, the filter is cleared. It would be beneficial if it instead was persistent so you do not have pick the filter again until it is cleared.

Hi, could you please run server-side garbage collection on all repositories in all Bitbucket Cloud workspaces linked to my account, and recalculate their displayed sizes? The repository sizes shown in the UI are much larger than the actual data. For example, one repository shows ~900 MB, but a fresh git clone --mirror…

I followed these steps to record a test deflection in Jira CSM: Logged in as a portal-only customer Asked a question that is answered in our connected Confluence knowledge base Clicked on the referenced Confluence article under "Learn more" Clicked "Yes" to the question "Did this article help?" I did not submit a ticket…

Assunto: Toda a equipa sem acesso aos repositórios — elevateproject Conseguimos iniciar sessão no Bitbucket, mas nenhum utilizador da equipa consegue ver os repositórios do workspace elevateproject, mesmo em “View all repositories”. Já enviámos capturas do problema. Na faturação também aparece um workspace chamado…

I work at Help Desk Migration, which builds a ServiceNow → Jira Service Management migration app on the Marketplace. This post is about the migration itself. Most ServiceNow + Jira content on Community is about keeping the two systems in sync. This post is for the teams doing the opposite: switching ServiceNow off. That…

Hi! It would be great to give authors flexibility to add relevant tags to their posts. Also unlist outdated or no longer useful tags have the chance to add more tags, and also to eliminate others. I understand that allowing unrestricted tag creation could lead to duplication and insonsistency. However this could be managed…

When someone makes a status update on a ticket and I have the Jira tab opened in my browser, I do not receive notifications (via email nor through the Jira browser app). I understand that email notifications may only function while you are not logged in, but I need to see the notifications in Jira browser app at least. I…

Replies from organizational customers are not being received in our support tickets when the responses originate from the customers’ Jira systems. For example. tuki@vihta.com, tuki@mylab.fi. This picture is from Jeti incoming email log: How we can fix this problem?