Atlassian Community

Hello, I wanted to see if it is possible to make a public facing CSM portal while also limiting the ability to submit requests through the portal. In our previous experience, making our Confluence space public did not work out as this showed more information than we intended and also did not allow as much customization as…

We automatically provision Atlassian accounts for all new staff, and add them to a group that has Customer access to JSM. We sync multiple details from our Identity Provider, such as Department and Title, to name a few. Our submission forms include questions such as Department, Phone Number that we would like to…

Something has happened to the label feature. Friday they were fine, today they are not. I add one no problem, then go to add another and it overrides the first one. If I refresh the page, I can get a second one. Have to refresh a couple times before I can add a third. Did you just do a new update? If so, it broke the…

I've noticed a new feature when deleting accounts in Atlassian. When I delete a user, I now see the message: "This account is deactivated and pending deletion. Their data will be removed from all Atlassian services." How recently was this change introduced? Could someone explain the reasoning behind it and the benefits it…

Hello! How many users does the free version allow?

Hola, mi sitio de Confluence Cloud (agumarian.atlassian.net) me muestra "Página no disponible" desde hace un tiempo. El sitio existe (aparece el mensaje estándar de Atlassian, no un error 404) pero no carga. IDs de solicitud que me generó la página de error: ceb993a48b474eb9ac6211b209327da0 y…

Hi, i got regularly emails to log in in atlassian not to get the account deactivated. I logged in every time, since last week tho i cant see any confluence page anymore, they are all gone. i can see the the jira stories still, so not sure what happened. can anyone help?

I need access to the confluence page. Recently I moved to CPT from the Screening department.

I've been working in a Confluence space, and was getting ready to link items with Jira in order to track workflows. Upon trying, it told me that an admin would need to assign Jira. This was strange as I should be an admin, due to me creating the space. I found that organization admins and site admins are different, so I…

Hi Bitbucket Community! 👋 Automated tests are only useful when you can quickly tell which ones you can trust. Bitbucket Tests now makes that easier with new suite and individual test dashboards, along with a few navigation and usability improvements. Note: Bitbucket Tests, currently in Beta, is available on Standard and…

Usually links between Confluence pages and specific Jira work items were displayed in the Confluence page details under "Connections". Our process flow includes adding Confluence pages that were modified as part of a Jira work item's scope as linked Confluence pages in the respective work item. I noticed last week that the…

When a requestor creates a ticket using Form submission - Jira is there a way to show show the link or number of the ticket which is just got created? This will be a massive help !

As the title says, I cannot create any new issues from a Teams message. After selecting the site and project, I can choose the right work item type, but no fields are shown after this. There is no indication that anything is being loaded either, and I don't see any error messages. This might have something to do with the…

Hi all, I'm building a form through JSM to help people in my company request a purchase order by submitted a ticket to the finance team. In order to process the request, we need a few docs: a statement of work (SOW) and negotiated services memo (NSM). Is there a way in native JSM to categorize these appropriately? I have…

where do i see skills? can we export Skills data i didn't see skills data in Analytics and within Talent it self i didn't see skills 

Hello Bitbucket Support Team, I am contacting you regarding an issue with my Bitbucket account and workspace access. My account was recently cancelled due to a payment issue. I have already updated my billing information and corrected the payment method, so the payment issue has been resolved. However, after the…

I cannot edit the table I was working on on Friday of last week. The editing menu for the table is gone. I cannot add rows, cannot fill boxes with color. I also cannot add a new table into the work space. I have cleared my cache and logged out and back in. I cannot figure out why I have a limited editing ability today. 

Hi Trello community, I was using a free trello board now for some years, I still have the old(?) subdomain, but now there I only find an empty board or the option to upgrade to Premium? If I decline that and use the "free version" the board remains still empty... Did I miss some kind of migration etc or is the old board…

When using natural language to create an automation Flow in Studio, Rovo is unable to actually draft the Flow. "The automation-create-rule tool isn't something I have direct visibility into as a listed tool in my current toolkit — it's referenced in my internal guidance as a downstream step, but it's not exposed as a…

After receiving the notification about Atlassian's new automation pricing, I am on a mission to make my automations more efficient so we don't exceed our limit. I am a bit unclear on how Atlassian is defining a "step" as it relates to conditions. If a condition (yellow) step/node has multiple criteria that are connected by…

I'm having a lot of issues with the new "Automation Steps" limits taking effect in December. For one, my team is going from 35 Million automations with Customer Services Management Premium to 350,000. That should still be enough, but such a huge, crazy cut without a price reduction from Atlassian. It's crazy. Second, the…

Hi everyone, I’m looking for advice on how to track sprint carryover/rollover in Jira Cloud. Definition: By “carryover,” I mean an issue that was included in a sprint, was not completed by the end of that sprint, and was then moved into a later sprint. What we need: 1. Count how many times each issue has been carried over.…

Hi, We’re currently trying to improve our sprint and roadmap planning process and get better visibility into how work is spread across the team. One challenge we’re facing is understanding whether planned items are realistically distributed among individual contributors. We’d like to identify situations where someone may…

I need a report that shows me sprint burndown (based on original estimate) by Assignee for each Sprint. I see no way to do this. I also want the Sprint Burndown report to appear in my main reports page but I cannot modify the layout to make this happen. The closest I could get is creating a Workload Pie Chart Dashboard but…

Hi, I wanted to report a bug, and this seemed to be the place to do it. Please point me in another direction if this is not the correct place to be or if it has already been posted somewhere. The background: When adding a label to a Jira task/issue, there are two forms of filtering as you start typing in the label. The…

I’m researching how teams manage a situation where different Confluence pages document the same policy, process, or technical decision but contain incompatible instructions. Because all those pages can continue appearing in search results or Rovo answers, I would like to understand how teams currently: * discover that two…

Currently, in Personal Settings → Notifications, Jira groups Watcher, Reporter, and Assignee under a single category called "relevant work items". I would like the ability to configure notifications separately for each role. For example: * Receive notifications as Reporter * Receive notifications as Assignee * Receive…

Rovo is showing a high level of hallucination when analyzing Jira-associated commits and repositories. The behavior observed: * Initially, Rovo reported only 2 commits for the ticket. * After I indicated that there were 50+ commits, Rovo changed the result and identified 59 commits. * The 59 commits appears to be correct.…

Dear Community, I attempted to add an “Aging” label through a scheduled automation job, but I’m not getting the expected output. My Scenario: A ticket is created on Monday. When the scheduled job runs on Thursday morning, the automation should automatically update the label as Aging_3, where “3” represents the number of…

Morning colls! when I open my tickets they appear on the right side, and I want a windows open with this ticket. Do you know how to change this? Thanks a lot