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Hi, yesterday I booked a paid Trello subscription. I understood immediately its too big for my non-commercial use and canceled. How can I get the fee back? thank you

I have tried below values and none of them fetch the data. {{issue.timetracking.originalEstimate}} {{issue.timeoriginalestimate}} {{Original Estimate}} {{timetracking.originalEstimate}} {{issue.timetracking.originalEstimateissue.timetracking.originalEstimateSeconds}}

During a Community discussion about archived Jira work items, @Tomislav Tobijas suggested a test: could Rovo retrieve them and create CSV? Mission accepted. Playground opened. Horse ready. 🤠🐎 The setup I created three synthetic Tasks in my Playground. Two were archived; one stayed active. All three had the same label. The…

Hi, I am trying to recover my Confluence Cloud content. In September I received an email from Atlassian regarding my account as I did not login for a while. Yesterday I realise that I keep the account but all my Confluence data is gone. I am checking my options here as I know my grace period of 14 days are gone now and I…

Hi All, In our Jira Service Management portal we have various service request types where we have added a filed called "Manager". The requester provides the name here and the approval goes to that person. We want this to automate where the request picks the line manager of the person from AD and send the approval to them.…

To which email address can I write to resolve an issue with users and profiles in JIRA?

I no longer have access to the authenticator app used for the 6-digit verification code required to sign in. I need to reset the two-step verification (2FA) so that I can configure a new authenticator I need email address and how I should contact the Helpdesk for assistance?" thanks

Trelloの「都島申し送り」ボードで、以前は利用できていた「リストをコピー」が表示されなくなりました。 iPadアプリではコピー操作時に「予期せぬエラーが発生しました。直近の変更は保存されていません」と表示されます。パソコンのブラウザー版でも「リストをコピー」が表示されません。 アーカイブ済みのリストを整理しましたが、症状は改善していません。 申し送りカードを多数保管しているため、データを削除せずに解決する方法を教えてください。

I am extremely frustrated. I accidentally created a new account (duplicate) on atlassian.com (Free plan). Wanted to delete it immediately, but that is not possible. I am told: User is last billing admin of a transaction account that has one or more non-cancelled subscriptions. Ok, so I try to find subscriptions and cancel…

This is for the atlassian team - This morning (10/09/26) I can no longer load Jira in Safari on MacOS correctly. The whole page is messed up. The jira icon is showing up on the entire screen as 100% width and height to match that, and the rest of the page is on overlayed of top of the icon on a quarter left of the screen…

Dear Confiforms-Users, we have been facing some trouble with one of our SaaS providers and must now move our registration form from their System to Confiforms. We expect about 4.000 users (known in advance) that must register for roughly 1.100 events within 40 tracks. Workflow is as follows: User shows interest for track →…

When a customer raises a ticket, they get the on screen confirmation, but no email. The ticket is in the open queues but no notification is sent to the agent. When the agent replies nothing is sent to the customer's email

As of now, there is limited flexibility when it comes to how many people are required to approve a step in a workflow (see below). What happens if the group of approvers increases or decreases frequently? Say I have a group of 8 people and I need at least 5 (50% + 1) of them to approve a step. But, one day your boss…

Hello, I know this question has been asked before but I'm struggling to find any answers that fit my needs. I am looking for a way to send customers a reminder when their ticket is in status "Waiting for customer" for 1, 2, and 3 business days. On day 4, i want the ticket to close automatically. I have tried to build out…

Hey there! I'm trying to figure out how to assign SLA goals based on a field I've added to an organisation. See below my SLA configuration. I've added the SLA Level field to the Organizations, and I've got an org where I assigned SLA E Can anyone help me out?

"How do we find the pages nobody maintains any more?" comes up here constantly, usually right before an audit or a migration. Confluence Cloud has more native answers than people expect, and each one stops at a specific, slightly surprising point. Here they are in the order I would try them, with the catch for each. 1. The…

Hi, Is there a way to disable auto watchers in confluence? I am using ConfiForms for users to submit records. I found out how to remove the users who submit the records by creating an IFTTT rule. But i dont know how to automatically remove or disable watching the page if i click edit or make a change on the backend. Any…

please do the needful

Why It Matters and How It Relates to The Atlassian Service Collection Ask most IT leaders what they wish they had better visibility into, and chances are you’ll hear four (technically, three) familiar letters: MTTR. And more, of course. But I want to focus on Mean Time to Resolution. In my opinion, it may be the most…

I want to calculate the Bug age from creation to closed . But I want to exclude the time when the status is kept On hold. Can someone Suggest on this.

I use AI. I also want people reading my posts to recognise me in them.👀🧐 For me, those two things can go together. But I need to pay attention to what happens between my original thought and the polished version. I work across Polish, German and English. Sometimes I know exactly what I want to say, but finding the right…

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I am not able to access below link : How do I get access to that group ?

Severity/Impact: Medium (leaves orphaned attachments; cannot delete sensitive or obsolete files from the UI without API workarounds) Preconditions: User has Delete Own Attachments / Delete All Attachments permissions. Steps to Reproduce: Open a task/bug and edit the Description. Paste or insert an image into the…

Will the new Jira Capacity tool be customisable (for example change the 40 hour week) in future? Will it also have reporting capability?

I paid my October invoice, but yesterday, October 16, I suddenly found that I could no longer push anything to my repositories. I've just discovered that my workspace has been moved to the Free plan, even though I never cancelled or changed my subscription. I can't work because of this issue. Is this a bug on Atlassian's…

Hi, In the “Your on-call schedule” calendar, the schedule popup sometimes shows messages such as: Starts: Cannot be displayed (a past date than shown in this screen) Ends: Cannot be displayed (a future date than shown in this screen) Instead, it would be much more useful to always display the actual start and end…

We use JSM and currently only have one project. We are considering splitting that project into 2 - lets call them A and B. Tickets would come in to Project A and be dealt with & closed if possible. If not, the ticket may need the attention of someone in Project B so we would move the ticket. The issue is that we all work…

Summary Since our Jira Cloud site was migrated to the new Field Schemes experience, I can no longer find the option to edit individual field descriptions within a specific Field Configuration. This feature was previously available and is still documented in the official Atlassian support article (Create or edit a field…

The same question comes up on this forum every few weeks: someone imports a long Word document into Confluence Cloud, gets one endless page, and asks how to turn it into a proper page tree, one page per chapter, sections underneath. Several of those threads are closed now, so here is the whole answer in one place: what…