Loom

HELP! I was trying to change my existing Loom account email to my other email address. Loom required deleting that other account first before the migration. I deleted that account and now I have N...

• cloud
• loom

Hi Loom Support Team, I hope you’re doing well. I recently noticed that my Loom subscription was automatically renewed, which I unfortunately didn’t realise at the time. I also noticed that I haven...

• loom
• not%20applicable
• subscriptions-and-billing

How do we get rid of the recording bar when we're recording?

• cloud
• loom

Under Loom's Data Privacy policy what can be done with videos I record using Loom? I want to be sure proprietary company information is protected before using Loom for business process recordings.

• cloud
• loom

• cloud
• loom

I got a "low disk space" warning today.  I don't want disk space consumption on my C: drive - how can I redirect LOOM consumption to my data drive D: ?  Where can the change be made?

• cloud
• disk-space
• loom
• windows

Hello, I have been using Loom since May 2025.  I have always been able to select my microphone from the drop down list, and record my voice as I record my screen. Yesterday my Macbook and my Chr...

• cloud
• loom

The option for camera and record is missing. It's not listed as an option I can pick. Is this because it's no longer a free option? The website states it should be available.    Devi...

• cloud
• loom

I have been a subsciber to loom for several years and today I tried to record a video and it says I can no longer record videos.  You have macOS 10.15.7. The application requires macOS 12.0 or ...

• cloud
• loom

Hello Loom Support Team, I’m running into a serious issue with video exports and need help urgently. I’ve created and edited 14 videos inside Loom. I spent significant time editing the audio so tha...

• loom

HI guys and gals,  I can barely state how frustrated I am.  I am about to lose access to the email account i used to sign up to loom.  When I click on "change email" - Atlassian n...

• change-email
• loom

Is it normal for the "Replacing Audio" function to take months to process the changing of a couple words? I have 10 videos that have been processing for over 2 months, some of them I was only chan...

• loom

The instructions for educational access and how to get verified are unclear now.  The links on Loom's website send me to generic FAQs stuff on Atlassian.  I need more specific instructions....

• cloud
• loom

Good afternoon, Could you please downgrade my manager - Laura's account to creator life? we only need one admin account.  It says Laura's account will be downgrade on 1/9/2027. We would like i...

• cloud
• loom

I'm curious if anyone has ever done business with an organization that has worse customer support than Atlassian, or treats their customers as poorly as they do? For me, Atlassian is the clear winner...

• atlassian
• loom
• trello

Who else has lost all of their Looms in the transition to new UI. grrr!

• loom
• cloud
• confluence
• confluence-cloud

I need help. I stopped using Loom because when I create a video for a client, copy the link and send it to them via text, they dont open it because they think its spam. Is there a way to eliminate th...

• loom

Hey Loom team 👋   I’m currently part of a friend’s Education workspace, and I’ve recorded a lot of videos while being a member there.  Right now: My default workspace is my frien...

• loom

Is it possible to record my loom video, with my Sony camera, and tie it together with an on-going background screen i.e my Notion, and have these two moving simultaneously to make into 1 video?

• cloud
• loom

I have a great customized background, but I don't understand how to upload it for my recordings.    Thank you. 

• loom

Kindly tell me step by step how to add a word document before I record?  Thank you.

• loom

How can I get a student discount on Loom?

• loom

I'm unable to update to OS 12 due to hardware requirements. The desktop app is much better than the Chrome ext or browser in my opinion.

• loom

I am math teacher and would like to create video lessons where you can see my presentation, myself in a small circle in the corner and annotation. I have looked everywhere and have not found any info...

• cloud
• loom

Hello, Is there a way to set some rules to automatically move meeting notes and videos into specific spaces and folders after they are created ? We'd like for example to get all Sales meetings orga...

• loom