Community resources
Community resources
Community resources
Loom
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Im trying to re activate an old subscription but everywhere on my loom is showing error messages , is loom down ?
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I can see the Loom app in my taskbar but when I "Select Area" to take a screengrab, nothing happens. What's going on? How can I fix this?
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I logged into the new Atlassian App, and none of my Loom videos are there. Where did they all go?
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Since things have switched to Atlassian - my profile picture for my Loom recordings is blurry. I have tried uploading in different formats (png and jpeg), zooming in and out of the photo, etc. Still ...
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I have an older Loom account with content and I would like to merge it with my newer Loom account but I am not being prompted and cannot find where I do this. They share a Google log in.
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Unable to find how to cancel my account and stop billing sent an email to billing with no response
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I have been using loom happily for a long time, a while ago I got some confusing emails that lead me to believe I need to migrate to Atlassain. I created a new account and carried on. Today I have be...
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We are currently facing an issue with video uploads in Jira tickets. When we upload a video, it either fails to upload or, in some cases, appears, and after refreshing the page, it does not work. How...
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Why can' I set up loom to auto-record every meeting I'm invited to by members of my team/org? I am always in several meetings and my team members need to sometimes hold meetings without me. With rea...
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I tried to update my billing information but it didn’t accept it.
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Hello, I lost access to my Loom workspace - ***@****.com (sign-in with Google), and now I see the message: “You no longer have workspaces with this account.” I believe this may be related to a works...
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I am asking for immediate assistance with my account. I recently upgraded to a monthly subscription for $24 to remove the recording time limits for my tutorial videos. However, despite the successful...
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When I try to login in/click sign up on loom - I get brought to a page that says the robots are setting you up on Loom, this will only take 1-2 minutes and the page loads across on a bar. When finish...
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Hello, I am currently a high school teacher with a Loom account provided by my division. I am changing jobs and will be working for a community college. I was wondering if it would be possible...
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I had made a 3-minute transactional sales video...but this was done when I hd erroneously subscribed as an organization...a opposed to starter (Salesman)...now that has been corrected, how do I...
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I am creating Loom videos for work. If I do not select "Also share system audio", my videos do not capture the sounds playing on my laptop. If I do select "Also share system audio", the sounds playin...
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hello my account i : profiref@gmail.com Please reply to this email only: meital@marktings.co.il I would like to change my own background image by clicking on backgrounds. I cannot use my own i...
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I am trying to login to my old workspace so that I can finally record a video with my bubble actually in the window that I want. However, I have not been able to access my previous account. My new ac...
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Signed up in error Please cancel account immediately
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Trying to create a new loom account. Post creation, directed to naming a team. Post inputting the team name responded with "Something went wrong on our end. Please try again. If this keeps happening,...
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When I try to create a workspace through new user registration, I get a message in red text saying, "An error occurred. Please try again," and I cannot proceed. I would like to know how to fix this. ...
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I'm trying to cancel a paid Loom subscription on an account that I can no longer access. My company has rebranded twice, and the original email addresses associated with the account are now deactiva...
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loom cannot find the slide when recording, although I've selected 'window' to record
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I'm in desperation mode. Need help escalating a Loom account recovery issue. I have 500+ important videos in my Loom Education workspace. I’m 100% sure I’m using the correct email and password, but ...
Atlassian Community Events
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