Loom

hi,    in spite of the solution you provided on the site, I can't delete the loom app on my Apple device, due to security reasons (protected app). can you please help KR Mick

• cloud
• loom

Since the Loom - Atlassian move has happen i can't find my real account in loom All videos are gone, and when i sign in with old email i open a new account. I get added to a workspace where there ...

• cloud
• loom

This video: https://www.loom.com/share/22515ac3f8a44ad980e156ed6b72349f Has a description of what I am saying, and in edit mode shows the waveform. But when I play back the video there is no audi...

• cloud
• loom

I recorded a Loom video, and when I play it back there's no sound. I verified it's on in the player, and there is a transcript that is correct. When I download the video, there is sound. So it defini...

• audio
• cloud
• loom
• sound

I made an error when creating an account in Loom, as I accidentally activated a free trial, but I'm not interested in using it. I need to cancel the subscription now

• loom

All the sudden today my loom recordings have no sound. Everything I said is in the transcript so I know it recorded what I said but its not on the video. Using Mac OS desktop app. Worked fine yesterd...

• loom

Dear team at Loom. Since the recent Loom integration I'm having problems logging in my Loom account.

• loom

I haven't been able to login since the switch. I logged in with my Google account and that doesn't work. I waited to see if that was resolved and it has not been.   It's incredibly frustrating...

• loom

I’m contacting you regarding an urgent billing issue that occurred today. On [insert date] at 3:00 PM (Colombia time), I accidentally purchased the annual Loom plan instead of the monthly plan. This...

• cloud
• loom

Hi,    I've always logged into Loom with Google but now I get an incorrect login error message and I can't change my password as the email doesn't come through.    I've update...

• loom

Hello, quite upset customer here: I signed up for Loom on 10/24/2025 and was billed for my first month of $24 with my Apple Account + Apple Card (manually entered - no Apple Pay).    I...

• loom
• not%20applicable
• subscriptions-and-billing

Dear Loom Support Team, I’m contacting you regarding an issue with my recent subscription purchase. A few minutes ago, I was accidentally charged for the annual Loom plan, but I intended to subscri...

• loom

I used to be able to edit the title of a loom video right after I finished recording. As of about a week ago I can no longer do this. The title is auto-generated and readonly. Why?

• cloud
• loom

I used to access Loom on my desktop with no issues, but today I was suddenly signed out. It looks like Atlassian updated the login system, but now I’m unable to sign in with my Apple ID like I always...

• cloud
• loom

Previously Loom would have us login with an email and password. Now when we go to login it has a "continue with Atlassian" button after we put in our email. The email we use does not have an atlassia...

• cloud
• loom

  I'm not able to screen record because my settings doesn't grant loom app access to display over other apps on my phone  I have already gone to change it in my settings but there isn't...

• cloud
• loom

My friend thought she deleted her account on loom, because she wanted to restart but she thinks it was just deactivated. how can she turn it on again.

• deactivate
• delete
• loom

i tried to delete my account and it said: Your account can't be deleted because: User is last billing admin of a transaction account that has one or more active entitlements. User is last billing...

• atlassian-accounts
• loom
• not%20applicable

When I want to make a video, it says 'Your camera will only be visible on pages within the Chrome browser' I am using Chrome browser and it won't let me use my camera.  Any suggestions would b...

• camera
• chrome
• loom
• visible

• cloud
• loom

Hello, I'm having trouble finding the video recording of me speaking included in the screen/audio recording I just did. Where can I find it?

• cloud
• loom

Hi there, I'm trailing the free version of Loom. I used the speaker notes but because the video I was recording just now timed out the speaker notes disappeared. I now can't find the notes I was usin...

• cloud
• loom

I created a video on Loom and want to upload it to Youtube. not sure if that´s possible, any ideas?   

• loom

I am downloading my Loom video that I made yesterday. I have downloaded it multiple times and there is a green bar at the bottom of the video. I turned off the hardware acceleration on Google Chrome ...

• cloud
• loom

I have a Loom account that was created under my old business email jwest@westinnovationmarketing.com that I am having trouble getting into right now. I have lots of work in there and do not want to l...

• loom