Loom

I cannot figure out how to change the user account admin in Loom. I have been trying to work with support and it isn't working for me. I am getting rerouted to different places and very confused. i c...

• loom
• not%20applicable
• user-management

I am confused by the emails from Atlassian. I thought that our videos stored within Loom will be fine with the merge. Today, I received an email about transferring videos and the steps listed did not...

• cloud
• loom

Hi there,   I don't have another workspace to transfer my videos to. If I don't transfer my videos, am I going to completely lose access to them if they just stay in my current workspace? What...

• cloud
• loom

When I go to Personal Settings, there is not a 'My Workspace Content' option. My videos are all in the Workspace not personal library.   

• cloud
• loom

Hi everyone, I’m on an education plan and following the Loom doc to transfer content between workspaces: https://support.atlassian.com/loom/docs/transfer-content-between-workspaces/ In https://www....

• cloud
• loom

Do I need to transfer my videos to a different account? The videos are personal interviews only

• cloud
• loom

Hi, I’d like to cancel my subscription to this programme before the trial period ends. I can’t find the button or a way to cancel my subscription. thank you, Giulia 

• loom
• not%20applicable
• security-and-access-policies

I got an email about data transfer to 'a new workspace' by July 6 OR ELSE! how does this apply to me? I only use this to record for my own resources - why is there no one to answer these questions?&...

• loom

Hi I received a message about migrating files from Loom to Atlassian. Is Loom now a part of Atlassian and is this a required change?   Is everything else the same aregarding plans/billing with...

• loom

I received an email about transferring content to another workspace before July 6.  If I don't want to move my content to another workspace can it remain where it is without losing any of my vid...

• loom
• cloud

I just recieved an email to transfer between workspaces by July 6th. I'm thoroughly confused. All I use Loom for is to make videos of directions for my students, and then provide them the link to wat...

• loom

Good morning, I got your email about transferring content. I only have one workspace, my own personal workspace. Do I need to be worried about transferring content? Also, when I go to my personal set...

• cloud
• loom

I own a company, and until now I had never used Loom. Today, I decided to give it a try. When I logged in for the first time, Loom suggested that I join a workspace associated with my company. Since...

• loom

I used to download recorded Zoom meetings when I had vivo Y28. Unfortunately, I lost that device. Now I have bought a new one. I signed into same Google account and Loom Account. I am unable to downl...

• cloud
• loom

The extension on Arc Browser, which is fully Chrome based, refuse to make camera and microphone working. Can you fix this bug, because there are a lot of browsers based on Chrome and there is no rea...

• loom

I want to delete my account and associated data under Article 17 of GDPR. I get the above below when I try to do so. I can't get 1:1 chat because I have a 'starter' plan.  " User is last bi...

• loom

Amanda, Thanks for responding. I sincerely appreciate the help. I'm able to get to the point where you left off. It's what happens next that's confusing and repetitive. It asks whether I want a w...

I've been led to believe that I can record a Loom video while inside my Gmail account. Are there any tutorials or instructional videos on how to do this?

• cloud
• loom

I am a founder and administrator for my company. It appears a Loom workspace already exists under our company domain, but the employees who originally created and managed it are no longer with the co...

• loom
• cloud
• jira-cloud

I am using free LOOM to make videos for my college class and have student make video responses in class. I really love the app. My question (that I could not find an answer to on your website), is a...

• loom
• cloud

in account settings in my printify  on my shopify store the 'get verification email ' button wont send nor let me type my email, the chat help person suggested I try loom for answers but when I ...

• loom

I had an email from you telling me my free trial is about expire so I clicked on when I was told to do and as put above,  I am trying to add payment details but nothing I type in the boxes come...

• loom

Hello, Often when I go to download a video in the app it says ‘There is a problem our end, try again later’  This is delaying my work, I can’t send the videos to my Clients as I need to edit t...

• loom

Dear Loom Support Team, I am writing to request assistance with restoring access to my historical video library. I recently downgraded my account from a premium tier to the free Starter plan. ...

• loom

アップグレードをしたいのですが、権限が必要ですというメッセージが出てきます。どうしたらいいですか？

• loom