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Jira Service Management
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Hi everyone I'm looking to implement Service Desk within my organisation. We currently use HubSpot as our CRM including their ticketing feature. We do not want to recreate all customer contacts wit...
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Hi, Someone know why is not possible to give the role "Product Admin" for Jira Service management?, this is possible in Confluence. Do we need to enable something somewhere? Thanks! optio...
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So I'm completing an internal DPIA for my business who are looking to invest in Jira Service Management Cloud. One of the questions asks who will have access to the Jira Cloud ServiceDesk? As this wi...
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Hi team, I wanted to check if you guys agree with me here that it should be possible to bulk edit items to attach a document/a link to a document rather than doing it all individually. The bot...
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I'm trying to better understand our lead and cycle times for our software team. On average, how long do things take to start development on? How long does it take to complete them once development h...
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I am configuring email requests for our ServiceDesk. I would like to change a pre-configured cloud email ***@***.atlassian.net address to a personal one with my domain
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I have few use cases, where I want to build more intelligent forms at Jira SM Portal. To do so, I'd like to use values of one Insight Custom Field in query of another Insight Custom field. Reference ...
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Hi there, I have a user whose logged a query, and added attachments. I need to delete these attachments but there doesn't appear to be any trash can icon mentioned, despite me having the required pe...
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Hi, I am trying to define a webhook that is called whenever a Jira story is updated. But it looks like the documentation below is outdated. My Jira interface (v8.20.7) looks quite different. https:...
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Hi all, I would like to know how to add or delete a resolution item. Can you give me some advice?
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I started to feel unsafe with this link and my IT team will block it. I have subscribed to Standard plan but email send to us like this not same as before!
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When users raise a request in my project, the 'Service Request Type' field comes up twice, and comes up with the following error, Problem with configuration [Extension for Jira Service Desk] The pr...
1,561 views 6 0 Deleted user July 19, 2022 -
Hello, I am trying to enable e-mail requests in my service desk project and running into issues of failed e-mail intake due to "too many required fields". To try and solve for this I went int...
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When changing status in an existing ticket, the only status that throws a pop-up window is In Progress. On Hold, Cancel Request, Waiting for Customer do not have an associated pop-up and I'd like to ...
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Hi All, Im looking for a way to automate the below if possible? Id like to get notified once a ticket has been logged and assigned but an update has not been sent to the customer within 15 ...
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Buen día comunidad, ¿Hay forma de agregar la opción de imprimir en los informes o conocen algún add-on que me permita hacer eso?
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Can we show the Components on the left-hand menu in JSM the same way it shows in a software project?
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I have automations set to trigger new tickets to be created when as it goes through multiple departments own projects. The order of linking is as follows Project A Project B This is the only man...
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Hello, I have many customers assigned to a project and the only role assigned is service desk customer. Can I mention these customers in the comments? If not, in order to accomplish this, do they ne...
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I have a customer emailing our web support team and marketing team on their respective project emails, but only one of these projects receives the email request in JIRA Service Desk. 365 mes...
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I'm probably missing a small step, but I can't get the Request Participants field to show in the Create Issue screen: The field is in the needed screen, but not showing for any user when using...
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Hello, I created an automation rule that when I create an issue that has a particular request type, I execute a JQL query in a branch rule/related issue and then I'd like to sum the values of a cust...
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I work for a mid-sized company, where all support is done through Jira. Customers sent an email to a seperate alias, which ends up in the Jira inbox as issues. We reply on these issues by typing our ...
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Hello, I would like to be able to show a second list of items when I select a specific item in a previous select list. I have tried as a select list cascade, but the problem I have is that the secon...
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Hi, I would like to ask if anybody do know, why when creating a ticket in project and commenting on it does not send notification to the customer? I have set there an organization, which I belive s...
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