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- Questions
Jira Service Management
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Hi there, I was testing change and added to an approval step the assignee and reporter cannot be the approver. I created a change and went to Approve it as myself and ended up with a Excluded Appro...
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Hi, Sometimes, only for a specific customer, new customer support requests are incorrectly not assigned to the project lead. Please see an anonymized example below. Ticket is created by customer ...
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Looking for a way to automate/schedule a report every month to different agent groups with all their teams aged tickets.
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Via the Jira Cloud API v2, I deleted an important project. I need to recover this project. When the project was deleted, the `enableUndo` property wasn't passed so it defaulted to false. ...
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When an client or someone that created an iten tries to view it, that person needs to check it through the request list, and I wanted to know if it is possible to edit and add coluns to the iten...
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Hola, estoy teniendo un inconveniente, con un formulario dinámico. Cree un campo de tipo URL en el formulario dinámico, en la descripción del campo debo colocar un link para que el usurario in...
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Hi All, We are using Jira Cloud for Microsoft Teams add-on. To be precise, exactly this -> https://marketplace.atlassian.com/apps/1226478/jira-cloud-for-microsoft-teams-official?hosting=cloud&...
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I am trying to reduce the number of clicks technicians need to take when entering a new computer into our Assets object schema. I would like the technician to select only the model of computer and ha...
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Hello, We'd like to capacity plan with our teams using advanced roadmaps but we currently work in a KanBan style. I'd like to be able to set up X hours per team capacity per week. Is that doa...
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Hello. We created a form within a project. When trying to launch that form we get the following error... Unable to find the option to make make it an optional field in the schema , project set...
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In our portal I have multiple offerings and all of those offerings require a customer to pick from a list or checkboxes. Depending on what they select I would like the KB suggestions to reflect from ...
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Create a work queue where an agent is in charge of deriving the tickets, it is possible that the technician only has a view of the queue where he is assigned, for example see only the "Security" queue
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I want to copy value from select list custom field to another issue via automation. And I just cant figure it out how to do it. I tried some forum solutions with json but getting this error ...
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Hey everyone, I have a quick question regarding the new form builder in Jira Service Management. For one of our Service Projects, we have created a specific Request Type with an attached form. This ...
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Dear Atlassian Support Team! I am writing again with the same problem we already faced in the past. The problem was that two of my colleagues did not receive any notification when an issue is creat...
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Hi, how i can set different resolution values in different issue type in same project? Thanks
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So far I have done the following, but all the customers in this project cannot see all the issues from other customers - Created an organization and placed customers in the org. - Gav...
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I'm trying to figure out the best method to display OOO time within our advanced roadmap so we don't assign out work during those periods. Anyone have a suggestion? My thought was to have a ticket c...
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Hi There, While exploring Trial version, I noticed Customer had an option of escalating a ticket from customer portal and in turn ticket status changes to Escalated. Although this serves the ...
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Dear Team, Trust the group is doing well and safe. I am new to Jira products and currently we are planning to implement Jira Service Management for our Product - software support providing L3 and L4 ...
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Dear Community, I am facing an issue, which I hope you can help to resolved. I have build an automation creating a task in Jira SW if certain conditions are met in a Jira SM incident.&n...
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Hey, I want to make some changes in my JSM. When an external client reports the problem and the user is not available in the User directory, the Reporter field should be a service account/guest acco...
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Hello Team, I just want to setup mail notification for a service desk project that means when ever any one is raising a new request, it will send the mail notification to the mail distribution. I h...
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Hi community, if I clone the task with its subtask what will happen? Does it copy all the details in it? Thanks Regards, Saqib Dar
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Hello, As part of improving our forms in Service desk, I want to see which request type is the most used. But I can't see a proper report of dashboard for this. Any advice please.
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