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Community resources
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Jira Service Management
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Hello Community, We have a requirement to implement a 3-strike rule for our Incident Management process and below is the requirement, planning to use Jira automation for this implementation and wo...
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Hello, I have several queues and I want to mark the title in different colours. How does this work?
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Olá pessoal. Explicando melhor, gostaria de saber se é possivel , por exemplo: Chamado aberto no projeto departamente pessoal, após a resolução do mesmo automaticamente ser encaminh...
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Hi Everyone, I'm having difficulties starting this automation, looks like I was only able to create sub-tasks with a defined number but I need the following: In Project 1: When a ...
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Hello Community! We want to implement a new JSM instance but all in spanish, we already activate the trial and change the language in the general settings, but all the custom fields and default sche...
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How can I edit the filed that appear in Customer Portal for example create date ?
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Hey, I'm trying to do some automation with labels. I have a field "Go-Live" with type Label in my issues. In the field "Go-Live" I have the following labels: "USA_22-17", "Japan_22-18", "Korea_22-1...
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I have some automation in place which creates a number of related issues. That piece works fine. Where I am struggling is setting the approvers using 2 sources. copying from the field called...
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Hello, I am the administrator of my team's project on Jira. I have created, and associated with the corresponding screens, custom fields. However when I try to add these custom fields in the issue ...
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I really want to turn off this suggestions for field " Reporter" Do Jira has this feature ? Many thanks.
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hello, can anyone help me find a way to add a group to an organization? It seems to be useful and necessary and I did not find any related article. I rather find a way without Installing Add-...
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Hi, I am trying to understand how to achieve the below, there are 3 parties in this ticketing. End customer, Our company, and Field engineer (from another company) 1) End customer create...
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Is there a user interface where I can prepare and test complete IQL statements for my Automations in the Atlassian Cloud? Using Advanced Search to create JQL statements is extremely helpful. As som...
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Hi Team, We have 1,500 projects and projects are coded with a number (ex; PR123456). Per week at least 2 or 3 projects starting. There are 5 users who are responsible for projects and projects are a...
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Hi experts, I configured the Email Domain to send email via my private Domain as instructed by Jira Service Desk, but unable to pass the DNS Record Check. I also searched several related posts in t...
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Hi, I am a cloud user and I want to show Dynamic values in a field based on customer's mail id. Suppose A customer is raising a request and if customer's mail id ends with "@support" then they sh...
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We have a new employee onboarding process where a JSM request type called "Onboard Employee" has been created and is available from the customer portal. This type view has a Jira Form linked to...
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Where to find the SEN number in Jira service management? Please guide me. And what is the annual premium subscription plan for Jira service management?
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Hi there, I have followed the information found here Limit Assignee to member of Assignment Group (atlassian.com) and based on the 'Assignable Group' value selected in the drop down box I do have ...
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Hi, Can we have cascaded drop down in JIRA cloud, I mean if I select a value in one drop down, next drop down will populate accordingly Can i achieve it without using any addon.
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Hi team On JIRA service management portal, I have a two request types called "Feedback" and "New change" On my Feedback form I have a issue picker field(Script runner field) called "Change ticket l...
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I am creating a Bot which would automatically create Service desk tickets on JIRA but while i am using raiseOnBehalfOf on my Request It provides me the following error "You do not ha...
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Dears, How can I search for issues commented by certain user even basic or advanced BR
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what is the best way to migrate the data from a non-Atlassian service desk product to Jira service management? The client has Maximo service desk (IBM) and would like to move to use Jira ser...
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| Subject | Author | Posted |
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| July 29, 2025 5:22 PM PDT | ||
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