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Jira Service Management
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Hi, I was wondering which condition type is better, I would like to validate if the request participant in the ticket is in the right organization/client with an automation before sending a message ...
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I am trying to programmatically update a JSM issue. I can get all issues in the queue using the api. But our use case requires being able to update issues using the api. Is there a way to a...
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Hi Hope someone can see where I'm going wrong with this. The "IF" statement is not triggering for some reason. Tried with the second value in "" as well as without. I took the smar...
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How can i cast the int64 creation date to a date time format. I am suing the audit api (rest/api/audit) and getting the creation date as date int64( "creationDate": 1659538359474).
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Bonjour, J'aimerais supprimer le domaine supportagorinfo. (voir image) Je n'y parviens pas, pourriez vous me dire comment faire ? Merci.
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Hi, I want to limit the Transition options shown in a workflow based on the content of the customer request type field. I thought this could be done using a workflow transition condition. I can see ...
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Hello Team...is it possible setup different SLA per origination in the same project? For example Org1 has Critical (8 hours SLA), Major (24 hours SLA) and Low (72 hours Org2 has Critical (24 hours)...
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I'm running into an issue where I can no longer publish updates to an automation rule. - I'm the admin/owner in Jira - Rule active and working - Rule generates a 17 sub-tasks in the same project, ...
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We have types of customers. Internal and External. Internal - Our Internal employees who use their company email. External - Third Party employees of our company who use their personal email But h...
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Is there any way to make unlimited agents? Our company is willing to pay. Currently, our agents are limited to 5000 only as of any type of license.
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Hi, I would like to implement automation based on custom field: Country. If the ticket is raised and requiered approval, Jira should atomaticlly send approval request to person, who is resposible fo...
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Hi there, I am confused by the multipe instance possibilities. I need a mulit instance environment for my company: - we have different business units, with different Data (not shared) (UK, US, DACH...
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Jira has a feature to suspend an account or remove a user. But upon testing in the Customer Portal, the customer has no idea that his/her account is suspended or deleted by the admin. No email notif...
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Hello, How can I remove portal-only external access to Jira Service Management. I am using the cloud version. So far I have not been able to find the relevant documentation for the version ...
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Hello, I have a Jira Service Management Project and a customer portal connected to it. On the Customer Portal, the filter for statuses is showing too many statuses to choose from:- some are duplic...
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Is there anyway I can stop the "Raise this request on behalf of" field from auto selecting when creating an issue? If not, is there anyway I can move this field to the bottom of the page? I tried mov...
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I saw this Add Organization from Customer Settings of Admin. What is the purpose of this? What happens if I create a new organization? I have no idea where it goes after I created an organization. &...
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Hi community, Yesterday I configured a new SLA (time to resoltution) with 4 basic JQL queries: "Ticket category" = Incidents AND priority = "Prio 1". The only difference in queries is the priorit...
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Bonjour, J'ai activé la fonction Insight (via le mode essai Premium). Une fois dans Insight, j'ai crée un objet et je n'arrive pas a le rattacher a un utilisateur d'une société client (ou a n'impor...
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Hello good day! I have a custom field of type Date Time Picker that date will be the time of a scheduled maintenance. What I need is that when someone opens the maintenance ticket and selects the da...
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Hello I'm creating a Insight project. I would like to to create an multiselect field to some attributes. Now if I select one of the field types to be as an Object and link it some object ref...
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Hi, guys. How i can change my JQL, maybe you know. I need to give issue for sprint. My JQL look like : "issueFunction in incompleteInSprint(${key},${it.id}) OR issueFunction in comple...
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I am able to sum story points at epic level. If I remove 1 story from that EPIC (Removing link of epic from story). Total Story point field is not updated. Please do needful.
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Hello, one of our customers is currently having problems logging into our service portal. Nothing has changed in the service portal and nothing has changed on customer side. For the customer's coll...
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Hi all, We have a service desk for internal issues. We want all our employees to have the ability to generate a service request from an email. But some of our employee send re...
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