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Can I edit/re-configure the chat settings in JSM?

Sanjam
Sanjam
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 10, 2022

Can I edit/re-configure the chat settings in JSM? I am stuck with a request type that I don't want to use. How do I remove/edit the slack workspace, request types under Project Settings >> Chat

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Joseph Chung Yin
Joseph Chung Yin
Community Champion
October 10, 2022

@Sanjam -

You should be able to change the setup for Chat.  Here is a link for you to take a look -

https://support.atlassian.com/jira-service-management-cloud/docs/manage-chat-settings/

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

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Sanjam
Sanjam
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 13, 2022

Yes, I was able to solve this.

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Joseph Chung Yin
Joseph Chung Yin
Community Champion
October 13, 2022

@Sanjam -

If my suggestion helped you, please click on Accept answer when you have a chance.  This will allow other community members with similar asks to see this as an answer.

Best, Joseph

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Jira Service Management
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