Customize Knowledgebase

[Tommy Nguyen]

Hello all,

I am trying to reorganize our knowledgebase to make it more intuitive to use for our customers. Right now, you would have to click to our KB on the portal and the only way to see the articles is if you search through it and the articles will appear below the search bar. Is there a way to list out articles as well? 

Also, it seems like the user is able to click send and a ticket will be generated. Is there a way to disable this feature and have this KB be strictly a search/view function.

-Any recommendation on training articles for portal customization and configuration for cloud Jira?

[marc -Collabello--Phase Locked-]

My suggestion is to look into Confluence to build documentation and a knowledge base.

[Tommy Nguyen]

I have a knowledge base built in Confluence. I am just trying to implement it onto the Portal for users to access.