Community resources
Community resources
Community resources
- Community
- Products
- Jira Service Management
- Questions
Jira Service Management
-
Dear all, currently our jira service desk is availavle over the world-wide-web. Internal vulnerability scans showed that cve-2022-22970 / cve-2022-22971 is affected to the current installed JI...
-
I'm not sure what I changed but I can't get what I had working back again. When I would add a Portal Only Customer to the Team-managed project using the "Projects Customers" menu, I could then go to...
-
Al intentar crear un incidente a partir de un mail entrante, realizo la configuracion con el servicio de mail predeterminado de Jira , la recepcion del mail a una casilla dentro de la organizacion pe...
-
We've built a cool integration where the JIRA Asset Panel is populated and shows asset information in an IFrame, but now we want to automatically allocate assets as a ticket is being created. - User...
-
Hi Everyone, Our IT teams use Jira Service Management for help desk ticket intake and JIRA service projects to manage backlog issues related to those tickets. Right now, we move JSD tickets to JIRA ...
-
I'm working on creating an Incident Management process. I noticed that there's a Post Incident Review queue in the IT Service Management project as well as various Incident Review templates in Conflu...
-
Using the "new" integration method within OpsGenie, how does one setup an alert to only trigger based on a particular Request Type of the relevant JSM ticket? I understand how to do this usi...
-
Hi, We're evaluating JSM as a replacement for an in-house support ticket system, which allows users to report an issue with their website. We are a web agency looking after many sites for many organ...
-
Hi, I'm trying to embed a webpage view on my Tableau Server, but when I try using it, it throws an error 'navify.atlassian.net refused to connect.' I found some documenta...
-
Is it possible to format an automation with an language type of format? Just like in time automations that you can format than as your will. Ex: {{issue.Status.name.format.portuguese}}
-
I have just started using Insight and have a hard time doing the following: - I would like to build a CMDB, where I can keep track of all the components that make 'a service'. Also I would like to ...
-
HI, How can I make the subtask take all/some fields from parent issue note: 1- parent issue and sub-task using the same screens 2- sub-task creation will be manually &nbs...
-
We are currently using an external email to allow users to communicate with our service desk through Jira Service Management. That email is also linked to other services including uptime page alerts,...
-
Hi! I need help to choose asset manager in Jira (JSM-CLOUD) witch is syncing and can take device info från Azure AD or endpoint manager. Witch Plugin(app) you can recommend?
-
I'am tryng to create a rule based on an iten key, the start of the key is "DESENV" based on the project name, but to use JQL in that ocassion, I need to specify a key, isn't it possible to only use t...
-
When a notification (of new tickets and such) is sent to the email, the ticket number is written last. Is it possible to place the MSN + Number back as first thing??? Please find attached image for...
-
Hello, We have created some dashboards but rather than having to go in and edit each week using the custom date range which only allow you to look backwards. i.e. today's date is July 26th and I wa...
-
The person who set up our Jira for our organisation is no longer at the organisation. How do I remove him or change so I am the organisation administrator. I am already an administrator.&...
-
Hi Team, We work with JIRA Service Management (DC). Recently few of the customers created tickets through the JSD Portal with "&" in the Summary or any Multi line Text fields. The text after the...
-
Hi, does anybody know what is the correct IQL to find just the names of the objectTypes, or even if it is possible? I want to return the list of Hardware object types from my IT Assets schema. I can...
-
I have created a sub-task for which I have a single screen that handles all actions (Create, Update and View). In the Parent when I create the sub-task, I would like this screen tot pop-up s...
-
Hi guys, I am looking for a good way to get an monthly overview about the needed time for all resolved tickets per organization / customer. By that, I want to get an report which I can use f...
-
Hi there. We have a problem wherein older tickets might get re-opened, which were worked on by staff who has since left. Their accounts get deactivated during off-boarding, but technically ...
-
Hello, How the end user (who raised the support request) can download the report in csv from their panel.
Atlassian Community Events
| User | Count |
|---|---|
| 39 | |
| 16 | |
| 9 | |
| 9 | |
| 9 | |
| 7 |
| Subject | Author | Posted |
|---|---|---|
| yesterday | ||
| yesterday | ||
| Thursday | ||
| Thursday | ||
| Tuesday |