Which plugin can we use for backup to Jira Cloud?

[Miquelino]

I'm looking on the internet for a plugin to backup but I couldn't find it. would anyone know?

[John Funk]

Hi @Miquelino 

This is a very robust app from the Atlassian Marketplace for Backups and Restore:

https://marketplace.atlassian.com/apps/1228694/revyz-backup-restore?hosting=cloud&tab=overview

[Miquelino]

Thank you so much for the feedback!!

[Miquelino]

Happy 2033 John!!!!
Would you know if we have a backup plugin for the 3 products together?
confluence
Jira Software (JSW)
Jira Service Management (JSM)

Thanks in advance for your help!!

[Vish Reddy {Revyz}]

Hi @Miquelino 

We have updated our app to support:

• Jira Software (JSW)
• Jira Service Management (JSM)
• Jira Work Management (JWM)
• Jira Product Discovery (JPD)

In addition we also support multiple data centers where your data will be stored based on where your Atlassian data is automatically i.e.

If your Atlassian Data is stored in Frankfurt we automatically store the data in AWS Frankfurt etc..

Happy to answer additional questions.

Thanks

Vish

[Miquelino]

Thank you all so much for the feedback!!
All feedback was favorable for our decision making.
Let's analyze all possibilities.

[Nic Brough -Adaptavist-]

I think you mean a plugin to "take a backup of a Cloud system", not take a backup to the Cloud (Jira is not a backup system).

If so, there are two things I've seen used - people automating the "click backup button and download the file we get from it on a regular basis", and the app by Revya 

If you do really mean "back up to Cloud", you'll need to define exactly what you are expecting the backup to do.  What gets uploaded, from where, what shape is it, etc

[Miquelino]

Thank you!

[Robert Wen_Cprime_]

Here's some options on the Atlassian Marketplace: https://marketplace.atlassian.com/search?product=jira&query=backup

[Miquelino]

Thank you.

[Ahmet Ozcelik]

Hi @Miquelino Rewind has a Cloud Fortified app for Jira Backups & Restore. It's one of the most downloaded apps for the "Jira backups" keyword search.

https://marketplace.atlassian.com/apps/1226389/rewind-backups-for-jira-cloud?tab=overview&hosting=cloud

Rewind is SOC 2 (Type 2) and GDPR compliant and trusted by more than 100,000 companies worldwide. Rewind also provides backup and recovery solutions for Confluence, GitHub, Trello, Quickbooks, Shopify and more. (You may find Rewind's G2 reviews here)

[Joseph Chung Yin]

@Miquelino -

Atlassian cloud is backed-up by Atlassian by default. 

This was extracted from an old community posting for your reference -

The Cloud container itself has automated backups taken regularly for disaster recovery scenarios, like a node crashing at the data center, and all the disaster recovery options would be done in the background, and a more detailed breakdown on the services are covered in our "Data storage FAQ"

Please also review the Data storage FAQ - especially you are on the FREE product plan.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Vish Reddy {Revyz}]

Hi @Miquelino @Joseph Chung Yin ,

Couple of things to consider:

1. Atlassian has its own processes for backing up data just like any other SaaS vendor, but they clearly tell you that the backups they take are for addressing any issues on the infrastructure side - Please reference the Atlassian Security Practices

Summary in the last para of the document - "We do not use these backups to revert customer-initiated destructive changes, such as fields overwritten using scripts, or deleted issues, projects, or sites. To avoid data loss, we recommend making regular backups."

2. Reference Atlassian Cloud Security Shared Responsibilities - An excellent read on who is responsible for the data within Atlassian app's and under what condition.

Summary - For an data related mishaps occurring due to Atlassian's infrastructure, then Atlassian will be responsible, on the other hand if the data destruction was due to accidental or malicious actions on the customer side then the customer is responsible and hence the recommendation is for customers to make backups of their data.

What Atlassian calls out is nothing unique, this is true with all SaaS vendors. Here is an older Analyst report from Forrester which talks about the SaaS data protection space.

If you search for "backup" in the Atlassian marketplace you will see a couple of options.

I am from Revyz and I am a more than happy to walk you through what our app does to help you protect you Jira data, please feel free to pick a time on my calendar that best works for you. We are also backed by Atlassian Ventures.

Thank you

Vish

[Michael Aglas]

Fine, we can do backups for Jira itself, but what about the addons that store data on their own DBs? They are never included, but do also not provide a solution to be able to backup.

[Vish Reddy {Revyz}]

Hi @Michael Aglas 

You bring up a huge issue which is how do we handle app data from a disaster recovery perspective. I have talked to all large app vendors, unfortunately none of them are motivated enough to solve the problem. 

We as as a backup & restore solution provider (Revyz) would love to work with any of the app vendors to solve that problem, if you have any suggestions on how to engage the app vendors, I would love to talk to you.

Thank you

Vish

[Michael Aglas]

Since Atlassian pushed app data outside their DB for reasons, they should have enforced them to provide a backup and restore mechanism... but even the implementation of Atlassian itself is insuficcient...