auto-replies going to all users in an organization

[patrick]

When a service desk ticket is created and assigned to an organization, all users associated with the organization are notified of the ticket comments. Is there a setting to only include the request participants and reporter?

[Patricia Francezi]

Hi @patrick  welcome to the community. 

There is a global configuration to share with the organization automatically and a customer notification for it. 

You can tune the customer notifications in your project using this doc as reference https://support.atlassian.com/jira-service-management-cloud/docs/edit-the-content-of-your-customer-notifications/

To change the global notification go to yoursite.atlassian.net/jira/settings/products/jira-service-management-configuration

[patrick]

Thank you @Patricia Francezi ! This was very helpful. I did not know there were multiple places to make this selection. Much appreciated.

[Patricia Francezi]

No problem @patrick 

If this works for you accept my answer. 

If not let me know if any other help is needed