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Jira Service Management
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Jira Service Management doesn't presently offer a feature like ServiceNow's Assignment Groups, but you can get pretty darn close with a couple of custom fields, an Automation rule, and (optionally) a...
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Hi I am having trouble adding a logo to our customer emails, it worked initially but the logo was too big so I deleted and tried loading a smaller sized file, I tried svg, png, jpg with the logo loc...
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Hi there, I am trying to set up a queue in JSM for the 'Service Operations' team, but I want to exclude issues where the Request Type is 'Capex Request' and the status is 'Pending' resolution = Unr...
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We are building a customer portal in our sandbox. As we do maintenance on the customer portal, Is it possible to promote the changes from the sandbox to production or do these have to be ...
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We recently updated the email address that we send and receive from in Service Desk. Since updating the outgoing mail and incoming mail address and server information, the email notifications sent ou...
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Whenever I apply a custom filter to my backlog it won't let me select or click into tickets from the backlog page. When I try to un-do the filter it spins infinitely and I eventually have to refresh ...
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Hi, I am trying to auto populate information from an epic in to the related tickets. Please note that the field I am trying to replicate is a custom field. i.e. There is a finance category i...
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We have a dedicated email address setup for our Jira Service Management ticketing system. When users email only the dedicated email address a ticket is created without any issue. The issue is when us...
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Hello! I am looking to get some help to create a filter in JIRA that will let me know how many issues were resolved by each user on my team. I am currently using this one: status changed TO 'With Us...
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Good morning, I'm testing the Jira Services Management service. However, I can't find the option to associate this service with an already created project, the system wants me to create a new one, b...
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Hi, Is it possible to run a JQL Query to identify duplicate issues from a customfield? For example, Issue A has 'customfield123' (correlation id) which has the value 'INC12345' and I'd like t...
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Is it possible to create an attribute in Insight for inventory number that will be filled automatically with the value of the previous inventory number but with the value bigger on one point? For ex...
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Dear community, I have jira soft and service Mgt, both are on cloud. I set up a new service project for one of my customer. I also set a portal with a specific portal group, a specific ...
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Hi Community ! Let'say that : Customer A is using is own instance JSM 1. Customer B is using is own instance JSM 2. Could it be possible to link JSM 1 & 2 to share tickets, da...
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Hi guys, We have activated the option for CC recipients to be added to service desk tickets that are imported via an IMAP mailbox. This is working fine however it is including my email addres...
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Dears, Iam using single user selection in some requests and from the customer portal for some users not all users is no working fine and it become like text entry not user selection the stang...
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Hello! We're using a Jira Service Project to manage localisation requests. Inside the project I've created a Kanban board so that it's visually easier for our translators (they have agent a...
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Hi, I have set an email address to receive email notification once a new ticket is created. The email is set in Project Settings > Notifications > Edit Notifications > Default Notifications...
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Hi, What I'm trying to achieve is to build an automation rule that when triggered will send SMS via Twilio to those numbers. It is straightforward to do that with one number; but, when I tried to b...
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Hi team, below is my requirements 1.on-premises monitoring (Like server, desktops, firewall etc) 2. user behavioral monitoring 3. and ITSM Kindly advise jira will suppor...
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We have two Jira environments, Dev and Prod, and we would like to ensure that we can reliably/accurately apply the changes we've made in Dev to the Prod environment. Is there a standard approac...
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Good afternoon! Please tell me the syntax of writing minutes in the SLA field? minutes are not entered. Thank you for your help!
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Hi, Recently I allowed to my customers close the tickets by themself and gave to them a close transition. Some of the clients complain that they are unable to close the issue and receive the e...
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I have a service desk set up to allow internal staff to access our knowledge base and submit requests. I want to use the same service desk for external customers but I only want them to access speci...
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Hi there, I have sent myself down the rabbit hole with this one and can't come up with a solution. I have a main issue that when approved it creates a linked issue. At that point the mai...
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Atlassian Community Events
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| September 9, 2025 11:40 AM PDT |