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Jira Service Management
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I'am tryng to create a rule based on an iten key, the start of the key is "DESENV" based on the project name, but to use JQL in that ocassion, I need to specify a key, isn't it possible to only use t...
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Actually we are planing to upgrade JIRA this Saturday, For that We need to stop the ticket creation in JIRA. Is there any way to stop the all (We are using 172 mail boxes/mail handler) the mail box...
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Hello, I have a Jira field called 'Request participants' which is a locked field and links to the services we've set up in Jira. I'm creating a form which will be used for a change request form in ...
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I have created few KB articles. How can I link one or more articles to the JSM ticket? The knowledge base section is asking me to either search the article or create a new one. I have the article and...
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instead of user i want to use "reporter" doesn't seem to be possible
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Hello, We are using Insight on Jira Service Management (Data Center) and I have two object types (IP Address and Computers). Objects inside the "Computers" object type have the attribute "IP Ad...
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Hi community, As part of adding dashboard graphs and monitoring to one of my organization teams, I want to learn and analyze why bugs are rejected by the dev team in terms of segmentation and cause...
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Hi community, As part of adding dashboard graphs and monitoring to one of my organization teams, I want to track and raise flags appropriately about bugs from the time they were created until the t...
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Hello I have created a ticket 4:01AM. Time to first response I have set at 5 mins. My expectation is SLA shows 4:06 instead of 08:05 AM Also even after 1 hr the SLA wont change. I have put SLA to...
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I am trying to import a CSV data into Jira Insight CMDB by referencing from the other object types for some attributes. There is no problem in referencing from parent object types, but I am getting a...
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Dear Team, From last one week, since i got the the subscription suspended issue solution.Our Jira SM e-mail notification seems to be not working properly. Most of the time, i don't even get th...
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Hi! I'm trying to add a comment form jira automation that will highlight any missing fields required for a particular process. For example when a ticket is raised, there could be a comment ad...
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Hi There, How can we automate the process of workflow in a service request/incident or change management. eg. we have created an incident and we want that statuses shall automatically been changed ...
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Hello, i am currently an intern at a company where i am asked to make a presentation about the pros/cons of migration from SMAX to JSM. i would love if the community share their experience about thi...
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HI All, I am using simple workflow when user open request it first require approval from line manager the issue when the line manager decline from customer portal resolution screen is not tri...
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Hello everybody, I am trying to move an issue within the same project from "service request" issue type to "service request with approval" issue type. The problem is that i want to move the ...
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Hi! we use M365 email accounts for request email addresses which works fine. But there is an issue since our company changed it's name and we decided that our domain remains the same but email addre...
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Hello, I am new to Jira Service Management, about the default assignee. I know how to set it for each Project. But I don't know how to set it by each ""request type"" as below: For ...
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After upgrading the Jira software to the latest version (V9.0.1), it is not possible to access Servicedesk projects. Also, Jira Service Management cannot be upgraded. (currently version: 4.2...
336 views 3 0 Deleted user July 26, 2022 -
Is a licensed user account required when integrating JiraSM with 3rd party solutions (Eg: IBM SOAR)?
I am trying to plan an integration of Jira Service Management with IBM Security SOAR (Security orchestration, automation and response) for a client. Will this integration use up a licensed user ...
287 views 0 0 Deleted user July 26, 2022 -
Hi Team I want to integrate OpsGenie to Jira Service mgmt to ensure I can create event tickets in JIRA for high priority alerts / events. Example - If a major server is down , OpsGenie will al...
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For eg; if i select Ad Account, I want account ID to pop up as a text field
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Acording to Setting up OAuth 2.0 integrationl a prerequisite is that the server be running over HTTPS. We are using a reverse proxy that does the HTTPS for us, but we are still unable to co...
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Additional Fields to Appear Only When Selected certain options from dropdown.
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hello community I would like to know how to hide or remove the native and mandatory field "SUMMARY", so that it does not appear on the portal? This field appears when I create the "REQUEST TYPE", a...
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